T-Mobile

Went to this location to replace my broken phone. The manager here was training a kid named Tony. Tony was very friendly and professional. The whole crew was nice, but the manager was something special. The way he interacted with the staff was cool to see. He gives a lot of positive feedback to the workers. He even brought waters out to us while we waited for out two new phones to be setup. Pleasant experience.

Place still sucks. All employes act Getho. Go to the one on foothill mall. They are the best. All a bunch of punks

I did receive a cold call and I was lured to the store with lots of phony promises. I dealt with Esteban as well, very disappointing. The customer service is awful, it took him 2 hours to get me a new phone and update my subscription! He kept talking to his coworkers; e was taking phone calls not pertinent to the service he was supposed to be providing to me at that moment. I never received such a bad customer service. He promised me lots of credits and deals and other things. I had to go back to the store and ask for it a second time a month later when I saw they were not applied. Now the second date he promised me is passed and I still did not receive the credit, I have to return there a third time. He also upgraded (without asking me first) my second line to unlimited web service. My daughter had already unlimited calls and text and there was a good reason why I did not want her to have internet!!! He cannot just upgrade people’s services without asking. Somebody needs to do something with this unprofessional rogue. Something fishy is going on in that store! It is the most convenient to my home but I decided not to go there anymore, I cannot stand his lack of customer service and deceiving way of treating customers. We aware!

I’ve been a T-​Mobile customer for years & recently went into this T-​mobile store to inquire about changing my plan to a more affordable one. The employees at this store informed me it could not be done without upgrading to a new phone for 300 dollars! Somehow, this didnt make sense to me, and I doubted it was the truth. So I went back in there a week later & happened to be able to talk to the store manager, who informed me that the employees I’d previously talked to were correct. And that if I wanted, he could break up the 300 dollar new phone payments to only 15 bucks a month. When I asked him why I should be forced to buy a new phone when I clearly didnt need or want one, he said it was just company policy and that nothing else could be done about it. He was trying really, REALLY hard to pressure me into purchasing a new phone and it reminded me of a stereotypical slimey used car salesman. Then he had his emplyees gang up on me, praising the attributes of the new phones & trying to persuade me to see things their way. I declined his insulting offer & left the store empty handed a second time. A few days later, I called T-Mobile’s customer service & asked to speak to a manager, and lo and behold, was able to cut my monthly expenses in HALF without having to change phones! So it turns out that the manager of the Arizona Pavillions store is basically lying to customers on a daily basis and having his employees do the same, all to boost the sales & profits of that store! After learning of this, I would recommend that anybody who deals with T-​Mobile avoid that store like the proverbial plague, and just call the customer service people directly. At least that way you will be told the truth and not be talked into phones and service plans that are uneccessary and unwanted.