The UPS Store

This is a great store and great service. We have had repeated problems with the post office getting our mail to us. Mike is always up beat. They also do a great job at promptly forwarding our mail when we are traveling. We began using this place for our mail back when it was Mail Boxes Etc. back in the late 90’s. The service has been the best since Mike arrived.

This store (and specifically this guy) sure gets beat up on Unilocal.My experience wasn’t terrible at all and actually better than other UPS stores. He took the time to answer my questions, package my item for me, and take care of business. I thought he was somewhat short with the other customers as they patiently waited, but he wasn’t rude at all, and at least communicated with each of them.
Location definitely has it’s challenges though. Small parking lot. Busy intersection. Questionable characters outside.

After 4 visits I can verify how bad this place is. Only 1 time was the old man at the counter relatively pleasant… he is usually a useless arsehole. He did not know how to do a return from AT&T… and asked me to return when someone else was there, or go to the Marina del rey store. He is rude, and incompetent. I guess he must own the place, because no one who wants to run a successful business would have this person be who greeted and then told the customer to go elsewhere. The place on Maxella was awesome… take the extra time to drive to that store.

Michael was the most impatient & disrespectful human being I’ve encountered at a business that is primarily about customer service. I cannot believe UPS would allow such an individual to represent their brand.

I’m not sure of the employees name that works at this location but he was a black man and he was EXTREMELY rude and very sarcastic towards me when I just asked him a simple question. Terrible location. Will never ever go there again

This UPS Store location was awesome! Mike was extremely helpful and honest! I had to ship a large item to Texas and he went out of his way to give me multiple shipping options. He spent a lot of time creatively figuring out the most cost effective and damage free way to ship my box. I’ll definitely go back here again for any of my future shipping needs! Thanks for the great service Mike!

Despite all the negative reviews by overly sensitive customers, I think Mike is a good guy. He spends time with each customer ensuring that they get what they need. While he may deal out some reprimands, I would choose honest and candid businessperson over a friendly fraud, especially when shipping and receiving important parcels.
As a bonus, he knows his customers, and always has goodies for my kids and dog.

A guy named Mike in the store went above and beyond helping me pack up some oversized items. Rarely see this kind of customer service at UPS or FedEx stores. Thanks for the help!

I just went to mail an item that had some complicated packing requirements. I worried a little bit after seeing these other reviews, but I can easily walk to this store and the convenience made me risk it. Michael helped me select the correct packing and shipping options to get my item to the destination on the right date and as cheaply as possible. He was friendly, conversational, and most importantly helpful. I will be using the store again when I need to ship stuff.

One word… Ghetto! Horrible customer service. Guy at the counter hates his job and yells at customers. Also be ware of crackheads everywhere.

Reading these negative reviews of Mike, it seems clear that other people have had a different experience than I have. But I ship almost every day from this UPS store and Mike has helped me so much over the years. He is so knowledgeable, he has saved me literally thousands of dollars in shipping costs with his advice on how to pack and ship things. Everyone is always incredibly friendly and helpful to me whenever I come here.

Incredibly rude employees. I felt like a problem rather than a customer. They were busier talking about their personal lives rather than helping me. I would recommend a different UPS store if you need help, otherwise you’ll be dealing with someone who could possibly ruin your day.

In a nutshell: Michael offered an ass beating if I would just return at 7 when he gets off work then calls me a faggot, twice.
I placed a call to UPS Store Corporate and informed them of his hostile actions the last time I was in the store, and apparently he got the message. He was as if he was waiting for me when I was there the other day. A big grin came across his face and he approached me rapidly, saying «if you do not abide by store policy, I will cancel your box.»
This store policy I believe is in regards to not using the shelf next to his copier as a shelf. (See my previous review of Michael’s behavior right here on Unilocal!.)
He repeated «if you do not abide by store policy, I will cancel your box» and then informed me that now he has me on film. I can only assume his «warning» was so he has some kind of legal proof that he told me that I need to abide by store policy.
Because he was so close, aggressive and off-​putting, I crumpled up my most recent bill from his establishment and threw it at him telling him he can keep his box.
Sure maybe I wasn’t the nicest customer in that moment, but his following words were, «I get off at 7 if you want to come back so I can beat your ass, faggot. Come back when I get off work.» I continued walking away and as I got in my car, he called out to me once more loudly repeating the single word, «faggot.»
I will not be returning to this location again.

This guy was so rude to me about taping a box which I was more than happy to pay a dollar for. I said ok, and he told me off to buy a tape. I got offended, and confronted him, please don’t be mean about taping. Then he was mocking about it. This is a horrific customer service I ever had and will not go there again. I wouldn’t even give this one star. This UPS deserves nothing.

Been here a couple of times as everyone has an off day. The people who work here are amazingly complacent, lazy, and unhelpful. I literally asked them to throw a broken box out and and they wouldn’t. Wouldn’t even tell me where to throw it out. I walked around the building and threw it out myself in their dumpster.
I drove to culver shipping instead of dealing with them to complete my order. Never been before and much better in every way.

The worst experience ever! African American dude behind the counter is so abusive, aggressive, disrespectful, we had to call cops on him, scary, don’t go there, not worth it!
call and file complaint at 1800 7 894 623 (stay on the line) SOMETHING HAS TO BE DONE! he is harassing whole neighborhood!

I just called Corporate Headquarters and issued a formal complaint against Michael Williams, the store owner. I would advise anyone else and all other Unilocal reviewers to do the same.
He needs to be shut down.
I won’t go into the details as they would sound all too familiar to others that have previously encountered this store owner. I can only say BEWARE! He is dangerous, belligerent, rude, obnoxious. His behavior is OUTRAGEOUS!
Unilocal reviews can only go so far. Just call Corporate Headquarters to file a complaint to put this Michael Williams out of business. He is ruining the UPS brand and and his abusive and physically menacing behavior is a lawsuit waiting to happen.

I have maintained a po box at this location for over 4 years. This is my go-​to place for UPS shipping. Mike and his staff have been nothing but professional and courteous to me. Even if there is a just one customer in the shop they hustle and take care of business fast and efficiently.
I have witnessed a surprising number of people who come in unprepared to ship an item (making everyone wait), expecting free services, special treatment, and rules to be broken for them. Clearly they get mad and post ridiculous reviews here. Mike isn’t that kind of guy. He’s by-​the-​book which is so refreshing! I know what to expect, no one is treated differently.
They are well organized and the place is clean and neat even right before the holidays when they are super busy!
This is a UPS store franchise you can trust.

Something strange is going on at this place. Without getting into details I wanted to find out if a particularly small service costs money or if it’s done as a courtesy given all the other paid services you’re likely to end up using.
Well I got a mouthful about how they have to make money somehow to put a roof over their head and how he needs to earn a living to pay for food, and insurance etc. I think it goes without saying that a professional, «No, sorry» or even just a flat out «No» would have been sufficient.
Even though it’s super convenient, I’ll be avoiding this place going forward. It’s simply worth the gas and the time to drive to another store.

Almost called the cops on this guy, he belongs in the psych ward. The owner Michael is abusive, mean, rude, and scary! I went in to ask if I could print a UPS mailing label. He said I should email it to them. I tried, it didn’t work, and I asked if there was another way to print it. At this point the owner got loud, angry and abusive, telling me I shouldn’t ask more than once, that I should leave the store immediately, and that he was «too good for me.»
This guy is a complete psychopath and possibly a danger to the public. I have never been treated this poorly in any situation in my life. I left crying and shaking, being attacked out of nowhere, completely blind-​sided.
Apparently there are already multiple complains on BBB. NOT surprised!