Millburn Medical Imaging

I cannot attest to the skill of the radiologists but I can say that the wait times are unacceptable. When I arrived, after lunch on a weekday, the waiting room was standing room only. It’s rude, unprofessional and just completely inept to keep a scheduled patient waiting for an hour! Perhaps they should call patients if they are running so far behind schedule! No one behind the counter offered any apologies or even updates. I don’t think I will be coming back.

I had an appointment for 3:45. Their policy here is everyone who has an appointment MUST be seen first before walk ins. But I did have an appointment and I was NOT seen at ALL. I’m very disappointed with the front end staff. Their was one lady who was extremely rude. All they could do was apologize because the lady who was supposed to do my Doppler for a possible blood clot is out of the office. So instead of having adequate staffing they just wanted to reschedule me. That is NOT how you do business

If I could give this office zero stars, I would. I have never in my life had an experience like I had at this office. I went for an MRI with and without contrast. When I arrived at the office, it was a normal waiting room, nothing crazy. I arrived at 3:05 for a 3:15 appointment and was taken to the MRI area at 3:40, ok not so awful. When I arrived at the MRI area, there was a really nice technician there who was helpful in answering the questions I had. She told me that SHE would be back in after the first part of the MRI to add the IV with contrast. After a while the technician checks in over the speaker and it was a man’s voice… ok? where did the woman go? After the first part, he comes in and says he will be administering the contrast. He didn’t even introduce himself or say anything along the lines of «sorry the first woman had to leave, I am here to take over the rest of the MRI» … nothing. He didn’t event tell me his name until I asked him myself.
This is where the bad part came in. While still laying down, he tried to insert the IV into my hand. He was able to get it the first time, but then walked away to get something, tape I assume, and the IV came out. He tried FOUR more times in the same hand until I started to get really upset with him. I told him this was insane and he told me he would bring the doctor in. So, the doctor comes in and I’m thinking he would try to do the IV himself, not at all! he just stood over the technician and was saying «oh well you should have drank more water maybe». So the technician tried my other had TWO more times and … so how many is that now??? SEVEN TIMES he stuck me trying to find a vein that was clearly visible in both hands and where I have had blood taken and IV’s in numerous times. If I look at where the stick marks are in my hand, they aren’t event close to where my veins are. This technician had absolutely NO business administering the IV, neither did the doctor since he didn’t even bother trying.
I went home, only having the first part of my test done and I have to go back to have the other. I called the office manger, to let her know what happened. She was very apologetic and agreed with me that the technician should not have tried so many times. Still doesn’t make anything better since I have to go somewhere else to have the test done from the start.
please please please choose somewhere else to go for an MRI w/​contrast. absolutely horrendous experience.

I went to MMI for an MRI. As soon as I got to the office I was given a whole bunch of papers which took a bit of time but I guess it’s necessary. I was called in 5 mins after my appointment time which was great. The tech was very nice and my husband and son were able to wait for me right outside the mri area in a separate waiting room. I loved that when I was done one of the staff brought a treasure box for my son to pick a toy and a sticker even though he wasnt the one having the exam. I was very satisfied with the visit and will definitely go back if needed.

This place is awful. Full of scared women waiting nearly 1 hour to find out if they have breast cancer and waiting in the freezing cold in flimsy surgical tops. Frozen-​hell like the 8^th layer of dantes inferno. Ghetto electric heaters that can’t thaw any nerves or even warm up toes. Don’t come here.

My 3 month old daughter needed an ultrasound and her doctor provided a list of imaging centers in the area to go to. I decided on this place because of the location. I arrived at my appointment 10 minutes early. While we waited the nurse called a man to the back and a woman who was there before us addressed the nurse and stated that she came in before the man. The nurse told the woman that everyone is not getting the same procedure done so she will have to wait which made sense to me. She eventually was called to be seen. As 30 minutes passed we see people who came in after us get seen. My boyfriend walks up to the receptionist and inquires about the wait. They claim the tech that will do my daughter’s ultrasound is «backed up» and the wait is another 20 minutes.
An hour has passed now. My daughter is hungry and I have to feed her. Still, people who came in after us are being called to the back before us. My boyfriend is still inquiring about the wait.
An hour and 15 minutes later a mother and her child walk in. Within 15 minutes the receptionist notifies them that they will have to reschedule the appointment because the tech doing the ultrasound is «backed up.» The mother is upset and rightfully so, she took off work and had other obligations. So did I! Someone else came in and was notified immediately that their appointment will have to be rescheduled, because the tech is «backed up.»
After these people got rescheduled I walked up to the counter and asked what is going on and why didn’t I at least get the same common courtesy to reschedule my appointment. The person I was talking to seemed tongue tied and had a «deer in headlights» look to her. Honestly I do not even think there was a tech that was «backed up» and that they were lying the entire time. And still people who came in after us were called in before us.
My daughter did not get seen until 2 hours later for an ultrasound that took no longer than 10 — 15 minutes to do (the ultrasound tech was nice btw and said that they had to call her in from the hospital). My boyfriend complained to the supervisor and received a gift card for the inconvenience and he was told that she would talk to the receptionist about what happened. I’m not the type to complain and I am very patient and understanding person but the treatment that we received here was just unacceptable. I have been trying to get in contact with Joe who is the supervisor’s boss about the entire situation but he has not returned our calls (not surprised), which leads to why I am writing this review.
**Edit: After writing this review Joe called me back the next day and was apologetic.
If you like unfair treatment, people who avoid common courtesy, workers behaving unprofessionally, and waiting for over 2 hours in a cold waiting room with limited heat with a 3 month old then go here (sarcasm).

The place was initially not what I was expecting. I thought it might be a little nicer of an office. I mean, it was OK… It’s weird because they had the glass barrier closed at reception and a sign saying essentially not to bother them, that they’ll get to you when they can. I nosed around the waiting room and read the big sign on the wall about where to send complaints (!!!) and got more and more antsy. Another woman came in and was staring at the plexiglass and finally knocked. While they had the window open for her I told them I had an appt. They gave me paperwork. I finally went back for my boobie squish and the technician was very sweet. I forgot to ask for the mammo pad, which is one of the reasons I chose here. It’s supposed to make it more comfy. Also, the machine is a small box that rotates, not like the other mamm I had where I was mega-​awkwardly pressed up against a whole plastic wall. Plus, you get these cool little pasties with silver beads on them – rock on!