Audi St. Paul

I will never buy another Audi, you don’t stand by your product. Audi customer service is equal or less then Walmart. Not to mention that VWAG has horrible ethics.

My wife took her TT in for some problems with the convertible top, oil change and got it detailed. Everything done great. Top had been looked at by other shop but not fixed, now we are happy campers. It’s nice to get work done at a fair price and very fine folks to deal with.

Went here for the first time since getting an Audi a couple years ago. I needed an oil change, a rattle fixed in the hatch and a key programmed. I called to make an appointment and was offered several days and times. I was also advised there were a couple of service bulletins out for the vehicle and that they would check on these and make necessary updates when I brought the vehicle in. After the call, I immediately received a confirmation email from the service rep (Tom) with whom I had spoken. I also received a reminder email the day before the appointment.
I dropped the car off at the scheduled time and decided to wait the estimated 3 – 4 hours for the work to be done. The service rep advised the wi-​fi password, showed me where coffee/​beverages were and showed me a couple different areas to sit, do work and even a small office to use if I needed to make private calls. The rep swung by about 90 minutes later and asked if he could have someone run me out to a local place for lunch or order lunch in for me – a nice touch.
The total elapsed time was 4.5 hours, but I was kept informed along the way. Price for the service was exactly as quoted w/​no efforts to upsell or suggest additional «nice to do» items. After wrapping up the work, they washed and did a quick vacuum of the car before handing it over. While this was just one, relatively minor interaction with Audi of St. Paul, I was impressed by their professionalism and customer focus. I will definitely use again.

I live in California and purchased a new Audi through Maplewood via a broker. Generally I wouldn’t review the dealer since I would not usually have any direct exposure to them — but there were some complications with getting the car registered as well as a cosmetic issue that was discovered after delivery. Although it took a while, I finally got the attention of the manager, Joe, and he quickly resolved all the outstanding issues. They always had an excellent attitude and made me comfortable that they cared about dealing with the issues and getting them resolved.
I initially wrote this review with a negative perspective as I hadn’t reached the right folks at the dealership. But once I did, the problems were solved.
A flawless delivery is always what we want, but cars have problems and dealing with the DMV to register cars is never easy. If those problems turned into mine, I would be disappointed, but Maplewood took responsibility and solved the problems. I can’t think of anything more deserving of a positive recommendation than that!