Ed & Sons Auto Glass

Worst customer service I’ve experienced in a long time. Dropped our car off after they said they had our windshield in stock. Returned six hours later and was told they didn’t have it after all. Never apologized for wasting our time, and never called during that six hour period to tell us the windshield wasn’t in. Instead said they’d call when it came in. They never called once, instead I had to call monthly just to be told it still wasn’t in. They continued to say they’d call with updates, never did. Called them yesterday to find out the windshield came in a month earlier. Never apologized for not calling. Then said the price they quoted several months earlier has changed and was now over $ 100 more, couldn’t give good explanation why. The girl answering the phone could not have been ruder or less apologetic. Needless to say found another local place (clear vision glass) that was cheaper and came to my house that day and did a great job. Wish I discovered them 6 months earlier.

Came to my workplace to fix my Jeep’s windshield about 6 months ago. Quick and painless. I work 20 miles away and it still wasn’t a problem and the windshield price was one of the best prices offered. «Safe***** Repair, Safe***** Replace» couldn’t even come close.
This week my windshield suffered what appeared to be a stress fracture on the inside of glass, right down the middle. After bringing it to their shop to confirm, they arrived at my workplace the next day and repaired for free.
Excellent service. Everyone is friendly and happy to help. Would not use anyone else!

Terrific customer service. Fixed the issue professionally and quickly. Technician came out looked at the problem said it could be fixed. Within an hour I was on my way.

Ed & Sons is quality. Friendly and helpful customer relations, quick turn-​around time, and top notch installation. With the recent weather in South Jersey my new car developed a crack in the windshied from a small chip that I never saw. After calling to well known glass services and being quoted similar prices I reached out to Ed & Sons. who came in well under the competition! After doing some reasearch, Ed & Sons also does contract work with local dealerships (so if you take your car to the dealer it may end up here anyway!). I called on Tuesday morning and had an appointment for the next day with and OEM replacement window (not a cheap aftermarket window like one of the others quoted). After arriving the parking lot was a little small but the friendly customer service pulled my car right into the shop and got to work. The technition even brought me in to show a small smudge I had pre-​existing on my roof (I already knew aout it, but this is great customer service and attention to detail!) There is a small waiting room with basic cable and some toys and magazenes. There is also complimentary coffee. I took a small tirp to the Cherry Hill Mall while waiting. After 2.5 hours my car was complete and I picked it up. The window looked just like when I bought the car, all the trim was installed perfectly, no bunches or sealant drips.
I can not rate this company highly enough for their excellent service and professionalism, not to mention they were the best price by far!