Albo Appliance

Bought a fridge from the Mt Holly store and tried to refuse delivery, the crew said I needed to schedule a pick up with the store. Called the store to schedule a pickup and refund, the sales associate said they had to talk to the owner and would call me back. A week later, I still had not heard back… called to follow up, got the same story. I have been as patient as I can possibly be since 07÷25÷15.
The fridge itself sounds horrible and emits horrible grinding noises every hour, even with this explanation the retailer has not acknowledged my dissatisfaction.
In addition, an order that I had cancelled was never refunded the deposit. I’m worried that they opened a line of credit in my name as well.
I have filed a complaint with the BBB and contacted my credit card company.
Do yourself a favor and skip this retailer, it’s not worth the headache!

Have dealt with them for years. Never a problem.

I just recently purchased a dishwasher and stove and spent $ 2500. George ensured me it included install after lengthy negotiations. He never scheduled the installer (The installer told me so and apologized profusely) and I ended up paying the install fee. I don’t mind paying it but I mind being lied to. George lied. Some people just have the stomach to do it.

Bought all my appliances from them. Excellent prices, better customer service. I also bought warranty with them. Don’t have any complaints

UPDATE ⁶⁄₂₅ — jessica, from the maple shade store called shortly after this review was posted and was instrumental in effecting the return and refund with the assistance of the owner.
my comments about the GE microwave stand.
the purpose of a brick and mortar company is to provide a level of service not available on the internet.
in the past albo appliance (audubon, nj branch) has performed admirably in that role. we bought a ge stove whose burners were so easily dislodged that they were a danger (unstable platform to pots and pans).
ge battled mightily but our albo rep, ginny, held ground ultimately replacing it with a magic chef stove.
since then we bought from albo a ge microwave and a ge refrigerator and a garbage disposer.
that was then, this is now.
we decided to not repair our microwave (blower died) and bought from albo a lower level ge microwave, jvm7195dfww, that had the features we want.
we installed it under a typical cabinet using filler blocks, as recommended, to match the cabinet overhang. the microwave rests on a rear bracket and is then raised and secured with two machine screws that screw into two anchors on the top of the microwave. (the directions call for three, but only two are available)
the day after it was installed it had sagged away from the cabinet 3/​8″ or more.
we were able to see the two anchoring spots and they had deformed the top of the cabinet by that 3/​8″.
we dropped the front of the cabinet and reassured ourselves that the anchors were totally dependent on sheet metal for strength!!! apparently, in ge’s attempt to compete at the low level they sacrificed structural integrity. (i realize we could remove the filler blocks and crank away on the fasteners but the fasteners would go deeper into the unit than designed contacting who knows what.
no consumer could possibly see this defect in any reviews.
and what does this brick and mortar company do to serve a function? «we’re just salesmen» and «we don’t have technical people».
they referred us to a ge phone number (not even facilitating the process by calling their ge rep). ge jumped right on it and said we could get a technician july 1 (six weeks hence)
all we wanted is to return a structurally deficient product that is impossible for a consumer to see. easy peasy. not so in the new albo world.
we’ve filed a bbb complaint and stopped payment with the credit card company.
what a horrible way to do business. ginny, wherever you are, you’re missed!!!

Awesome customer service! Let me start by saying that I am frugal by necessity not choice, but do not sacrifice quality in exchange. After having the same refrigerator for 20 years we have finally decided to upgrade which is a big purchase in my home so I did my homework on what I absolutely needed/​wanted within my budget and came up a few hundred dollars short. until Andrew and George saved the day! Not only did they price match, but Andrew also gave me more options than any other of the large retailers, and I went to them all. Since I wanted a modern french door fridge in stainless steel, with ice and water in the door, but had a 33″ width restriction (which narrows the options tremendously), my notoriously cheap husband agreed to a $ 1400 (I mentioned its been 20 years?) Andrew was able to match the price with rebates, but with a deadline of the end of today’s business, he not only got my order over the phone to save me a trip, we bundled a microwave and dishwasher too (all 3 under 2k) I chose to take the 45 min ride to Mount Holly and take advantage of the 3.5% sales tax, however I didn’t make it before the payment center closed so I resigned my self to the fact that I would have to settle for what I could afford, not what I wanted. Upon calling the store to let Andrew know, I was told he was done for the day by George. Once I spoke to George and explained my situation, he was not only sympathetic, he promised to «do what he could for me». Within 10 minutes George called me back on my cell to tell me he followed up by calling Andrew at home, and his boss, started the rebate paperwork so I can redeem the rebates AND he took my debit card number and processed it as cash with the lower tax rate:):)
All of this to accommodate me and all I was giving was a $ 500 deposit!!! Not to mention I am a first time customer, and will receive my appliances in 3 days! Its been so long since I was treated with courtesy and respect just for being a customer. I had recently had sales people completely change their demeanor once they heard my budget restrictions, which was not only demeaning but rude. Albo’s sales team brought back the times of loyalty to your hometown business man and they appreciate you! they have just earned a customer for life! See you in 20 more years guys:))

This place is a joke. We purchased a full appliance package from these people, and that’s where the nightmare began. Right away we had problems with the gas stove. Trying to get anyone out to service it while under warranty was a HUGE FIGHT that lasted for well over 2 months. It was absolutely ridiculous that we had to fight for service. We had to have the stove/​oven serviced at least twice in the first year and the refrigerator once in the first year, and both many times since. The dishwasher knob never worked right, and the microwave gave out. So we went back to buy another microwave today, and the salesman with the ponytail looks us up in the computer and says he can sell us the same microwave for (insert inflated price here), addresses me as «Miss» even though my name is right in front of him, and was just so freakin’ sarcastic and condescending, that I said to him «You know what? I can buy appliances anywhere… I don’t need to buy them here» and we left. I was so put out by the way he talked to us. His response to me was to tell us to go ahead. Seriously? The only reason we even considered going back here was that when my husband called to talk to them about the microwave, they said they would discount one for him, but it was a different story at the store. We were also considering a new refrigerator since ours is broken, but he said he didn’t need to sell us one because we could fix it. I was personally looking forward to a nice new stainless appliance package, but again… I can get that anywhere. We were trying to avoid the large chain appliance stores and stay local, but honestly, most local businesses treat people like crap, like they’re doing us a favor by letting us walk into their store, and ALBO Appliance in Maple Shade is no exception. BAD BAD BAD CUSTOMER SERVICE. I think I’ll stick with the chain stores so at least if I have a problem I can go over someone’s head with it. STAY AWAY FROM THIS STORE.

I bought several appliances from this store including a microwave convectional oven. It turns out that the depth of the microwave was too large for the cabinet that we planed to instal. This was a mistake that my Cabinet maker made. We were all concernet about the width but we ignored the depth. John, the salesman was great. He worked with me and the cabinet maker to find a microwave that would fit in the designated space. He also arranged with the Albo office to credit my account. I would recommend this place.

I bought a range here. I told the salesman that I had and electric stove and wanted to convert to gas. He said «No problem — we have a guy. Here is his card. He charges $ 200». He wasn’t answering while I was in the store. When I got home I still couldn’t get him until the day of delivery. So, I think, OK, I might have to wait a few days for the hookup. No. He doesn’t do this. He wanted the $ 200 to come out and simply attach an existing gas installation to the stove. I made it very clear to the sales guy that I had a gas furnace exactly under where the stove is and all he needed to do was to lead a pipe from the basement through the floor to the stove. His scam was that I just bought the stove from him and the hookup was my problem.
So the delivery guys show up. They look at the existing electric stove and say they cannot disconnect it — it’s electric! (four screws and the cable is off). So, I have two stoves in the kitchen. So much for the «free haul away».
In the end I had to pay someone to haul the old stove away. The guy who services my furnace was able to disconnect the old one, lead the gas pipe to the new stove and install an electric outlet behind the stove — a requirement not told me by the sales guy — in order to light any of the burners. My furnace guy charged me $ 150 for doing all that on short notice.
Avoid this store at all costs.