WOOF Day Care & Boarding

Took our pups there for a trial. Was great for one but not the other. We tried to tell the young man about our one dogs issues but was assured over and over that they’re used to those type of dogs and she’d be fine. Went back 4 hours later to pick her up and found her in a pen outside by herself (one of her biggest fears). Only thing girl would tell us is that she didn’t do too good. Wouldn’t tell us any more even though we asked. Our poor baby was so distraught. Took about 3 hours for her to calm down. Giving 3 stars since one of our dogs did have a good time but would give zero for the horrible experience the other one had. NOTE to owners and staff… if something comes up, call the dogs owners and let them know what’s going on. Don’t just isolate the dog for hours and then not give any explanations when dog (s) are picked up!!!

Great place for our pup! She’s excited to go and exhausted when she comes home! Love the staff — makes me feel very comfortable to leave her there.

I take my dog here once a week and he absolutely loves it. The staff is very friendly and they love the animals very much. The facility is gorgeous and has lots of space for the dogs to run and play. You can watch your dog on the dog cam which is very nice. The reason for the 4 stars is that I’ve seen staff members leave the dogs alone for short periods of time, which I don’t love, but it seems as though they have a good handle on what’s going on and my dog has never had a problem. If anything he gives them a problem! Definitely recommend this place!

We love Woof and recommend it to all dog owners! Our dog is so excited to go there and is exhausted when she comes home which is great for mom and dad who are exhausted from work! I also have an app on my phone and can see what she is up to while I am working. I can tell all the employees love my dog like their own. She has been going there since 4 months old and is great in all social settings with dogs because she gets so much socialization at woof! Ignore the bad reviews on here and try it yourself because this place truly is the best!

We love woof day care, they take great care of my French Bulldog Kowalski and would recommend them to everyone. They have a great outdoor facility unlike other doggie day cares in the area and they are really attentive to the dogs. Again we highly recommend them!

I have recommended this daycare to my friends and family and everyone has the same response; they love it and they’re glad they took their fur babies. Lilly goes once a week, her behavior says it all, all happy to go and comes home puckered out. She’s dirty might have a few scrapes but that’s how dogs play. You can get your dog bathed before pick up if you want. I couldn’t be happier and wish the owners continued success and who knows and expansion maybe?

First of all let me start out by saying the owner, Ryan, refuses to thank and appreciate everybody on here who gave him a good review for God knows whatever reason. Second, let’s make it completely known that in every bad review he received on Unilocal he personally responds with an excuse blaming everything that goes wrong on somebody other then himself or his staff. Now I’ll tell everybody about the horrible experience I had with this place. My girlfriend and I decided we would try out Woof because of the breed dog we have, pitbull, and at first it didn’t seem bad but then it all took a turn for the worst. We dropped off our dog Dunkin at 11 a.m. for only an hour, and it said hour he apparently had no confrontations with any other dogs, at least that’s what staff made us believe. Not only did my dog return to us with 15+ cuts and fur missing all over, but the staff didn’t even have the decency to tell us about it! This dog is like our kid, and to not keep an eye on him and to not tell us about any of this is absolutely horrifying. I called Woof back and explained everything, the owner originally apologized and said he would take care of any vet bills for us and I thanked him. I thought everything was said and done with after that. But no, his wife took it upon herself to find my number and call me on her PERSONAL cell phone and proceeded to tell me how I was wrong and that my dog came to her facility with those cuts and bite marks. Yet, he hasn’t had any contact with any other animal in over two weeks. And to have the audacity to call me after the situation was already taken care of. Very poor customer service on her end and very unprofessional to call me on her cell phone. As I stated in my opening sentences, it seems like Woof is the place to make many excuses and try to put the blame on the pet parents. And upon arrival to pick Dunkin up the worker couldn’t even tell my girlfriend how he did, instead she excused herself to answer her cell phone to have a personal conversation, which was overheard from the front desk. While on the phone saying «I can’t seem to get my f***ing life together…,» very unprofessional to be talking like this in front of customers. And after my very unneeded phone call from the wife of the owner she proceeded to tell me we were no longer welcome back there. I honestly would not recommend anybody to this facility. All around a bad place to go. I would only recommend you to go here if you like being lied to and you enjoy hearing excuses and seeing the finger pointed at you when you’re not the one who was in the wrong. If I could give zero stars I would.

We have been taking A rescue puppy to WOOF since we got her. Being a rescue she had issues with walking on a leash and trusting humans. I used to have to carry her into WOOF because she seemed frightened. Six weeks later she is dragging me in the front door. She comes home exhausted from her day of play. Love the facebook photos and videos of the dogs at play. You can see them on the cameras that they have installed but quality is just ok. Dasher just had her first overnight stay and it was great. Love the fact that she knows the surroundings so that when we have to leave her she has some familiarity. She was even more exhausted after a day and a half at woof than normal. I can only imagine what she’ll be like when we go away for a week!!!

We brought our dog to Woof the day before my wife and I were leaving for a trip to Florida. We had brought him in for his trial run and a hurried tour of the facility two months prior to our trip and made arrangements for his stay at that time.
About three to four hours after dropping my dog off at Woof I received a call from the receptionist telling me that they were taking my dog to the vets to treat a «small puncture wound «that he received while playing outside in the mud pit, because that’s what their outside play area is a big mud pit with huge puddles for dogs to play in and drink from.
I hurried over to the vets where they were taking him, and found the owner of Woof in the waiting room with my dog who had a nice size gash on his left side just past his rib cage. This was no small puncture wound, it took three staples to close the wound. The owner couldn’t tell me how he received the gash in his side. When the receptionist called me initially, she told me that she thinks he got «hung up on the fence out in the play area». But the owner didn’t know what happened. Although they did pay the vet hospital bill of $ 125.00, which was never a question, as far as I was concerned, about who was going to pay it, because it was Woof’s neglect to keep their facility safe for my dog to stay there. I have yet to receive a call from them to see how my dog is doing or to let me know that they found the problem and fixed it.
Because of all of this, I had to cancel my trip to Florida to stay home and care for my dog.
Because it was too late to make arrangements to bring him to another facility, and because of his injury he wouldn’t have been able to be boarded.
I posted pictures of my dogs injury on this site.
This site forced me to give a star rating to post my review, but I would actually give them zero stars if I could.

My pup, a pit bull rescue, absolutely LOVES going to WOOF. We have several upcoming vacations planned so we decided it would be in our best interests to check out WOOF during their day care hours first to make sure that it was a good fit for our dog.
When I called to set up a visit, I spoke with one of the owners, Joyce. We spoke about the free trial, temperament trial, and what they needed (including vet records — bordetella vac required). She asked specifics about my dog, including if she had been around other dogs previously. Our conversation lead me to feel confident that my dog would be having a great time while there.
The facility is fantastic and our dog has been visiting there once a week for the past month. The workers really get to know the dogs, their temperaments and where they feel the most comfortable. My girl is only 33 pounds but fits right in with the big dogs. She comes home EXHAUSTED and can’t wait to go back (she knows she’s going when she sees that we’re filling bags of food). I especially love that there are cameras so you can watch your pup play. And the staff is AWESOME about updating their Facebook page daily.
Her first boarding experience is later this month and based on the day care experiences, I know she’s going to be well cared for and happy.

We were looking for a kennel that could board our boarder collie puppy while we were away for 2 weeks. We visited several other boarding kennels in the area prior to making WOOF Day Care and boarding our choice.
We have had neighbors and friends watch our dogs in the past but this time we couldn’t leave a puppy alone in a crate or kennel all day long. What we found at WOOF was she could be in doggy day care all day long and just a few hours at night in her LARGE kennel area. They fed her at our schedule and gave her a treat each night of a kong filled with peanut butter! She was in heaven! Something to keep her busy in her alone time at night.
We felt comforted by checking on her via the «woof cam» while we were 5,000 miles away. We called frequently and everyone in the front office was so pleasant each time we called. Never once did we feel like we were bothering them as frequently as we called.
Since than we send her to doggy day care once a week. She LOVES Woof and is so excited from the moment we pull into the drive! If only she could go more often she’d be even happier. The facility is clean, staff is fantastic and dogs are happy! What more could we ask for!
Thank you Joyce and Ryan for doing such a wonderful job with our dogs! Love Woof and your entire staff!

Amazing family owned business that actually cares about your pets!!! They constantly WOW me! They really do go above and beyond on a regular basis… Honestly the best place I have ever taken my dog!

I am lucky that I don’t have to board my dogs often as my in-​laws love our dogs and usually can watch them when my wife and I travel. However, on those few occasions that I have to board my dogs, I board them here. I am always impressed with how clean the facility is and I like the fact that they have an isolation area in case a dog gets sick while they are there rather than keeping them in general population with all the other dogs. Everyone there seems to really enjoy what they do and are always very pleasant and accommodating. I like that whenever I show up, there are dogs outside in the yard playing and there is always someone out there watching over them in case things get out of hand.

We needed to board our dog for the weekend and saw that Woof was close to us with pretty good reviews. What a mistake that was. When we picked her up on Monday morning, she was lethargic and not herself. The caretakers reassured us that she had played on morning and was just tired. They said she did great without any issues. After a few hours at home, she refused to walk or move. We called Woof and spoke with the owner, Ryan. He then told us that she vomited and didn’t eat much food the night before or that morning. She was clearly limping on 1 arm and he said he didn’t know anything about it. After he made a few calls to his employees, it turns out she was acting like that for 2 days. No one saw her drink any water or poop or pee. By the time we found all this out, our vet was closed, forcing us to take her to an Emergency Vet Hospital, which was much more expensive. If the caretakers were «providing constant supervision» then why weren’t we told all of this when we picked her up? They clearly did not pay attention to our dog or communicate to the next day’s caretakers. After 2 vet visits, IV fluids, x-​rays of her arms, antibiotics, blood work, etc costing over $ 800, we finally found out she got Giardia from Woof. Ryan, the owner said he would send us a check for $ 500 since the negligence of his employees cost us so much in emergency vet bills. But the check never came. We tried to call Woof to let them know our dog got Giardia so that he can inform the other owners, but they never returned our calls after 3 attempts. This kennel looked promising, but I would caution you about leaving your dog there… if things go wrong and your dog gets sick, don’t expect them to even tell you what’s going or return your calls.

Without a doubt, this is the best dog care facility in the area. The owners go out of their way to accommodate all of their customers needs. The dogs get the best of care. The dogs get plenty of exercise and social interaction. A wonderful establishment!
To the gentleman from VA who gave a poor review, I would ask you to give the owner and his team another chance to redeem themselves to you. I’ve been bringing my dog there since they opened and have not been disappointed once. I understand your frustration during a busy time with vacations and everything, but as very happy customer, please give them another chance.
To all new potential customers, you will not be disappointed.

Love, love, love this place! I’m that crazy overprotective pet parent who showed up a bundle of nerves to drop my dog off for his first stay away from home while my family went on vacation. I was completely relieved within minutes when I kissed my pup Vito good-​bye, turned around to talk to Joyce for a minute only to turn around again and see that Vito had already ran off to go play! I was able to see them play on the woof cam and see pictures and videos on facebook of him and his cousin Titus having a blast! Joyce and Ryan were accommodating to our vacation schedule and I can’t thank them enough. I picked up a clean, happy and super tired puppy at the end of the week! We had debated between Woof and Petsmart before our departure and I couldn’t be happier with our decision to use Woof Day Care. The pups were able to do whatever they chose to do whether it be playing outside in a large deep fenced in area or hanging around inside making it as homey as possible. I just want to thank the staff at Woof and owner Ryan for creating a perfect place where our pets can stay, play and be safe!

This was frustrating because I wanted to like Woof Day Care.
My wife and I were looking to board our dog to go on vacation this summer. Woof has a brand new facility with top quality pens, kennels, on-​site groomer, an isolation pen for sick dogs, all at a reasonable price.
But back office processes are a mess. I called ahead on the phone regarding boarding my dog two weeks in advance, and the man on the phone said he would pencil me in, I would need to complete an online application and that I would need to bring the dog in to tour the facility and have my dog get a sense of the place. A week before my trip, I arrived at the kennel, the lady at the front desk had no idea who I was, there was no penciled in date. She told me I was lucky to even get a date. Even though I already had my dog with me, she ‘insisted’ I needed to come back to have my dog trial the place for a few hours, which is something not mentioned on their website or any flyers. Every time I tried to schedule this trial, I got some sort of run around that how the timing didn’t work for them.
So here’s the kicker. I drop my dog off for this required trial. The lady at the front desk tells me there is a dog with ‘kennel cough’ in isolation, but I still have to do this trial. So I drop the dog off. The next day, my dog is coughing up a lung, and I get a call from the kennel telling me they are shutting down because of an infestation, so they can’t board my dog, all less than 24 hours before I leave to fly internationally. I can’t board my dog at other facilities because now he’s sick, and am begging family friends to watch him. Not only did the kennel drop the ball with canceling my reservation last minute, but basically forced me into a situation where I can’t board him anywhere for this trip.
Like I said, I wanted this to work because its a really nice facility, but broken down business processes and lack of dependability made this a lousy customer experience.