U.S. Bank

Harassed me for closing my acct in there branch cause I opened the acct in Tracy. Who cares where I go if its the same bank. Personal banker was incredibly rude and started to antagonize me for not getting a credit card with her. Seems pushy and really retaliatory for not giving a sale. yes it was service but you may never know what we may need from you in the future.

I forgot who the guy was that gave us our premier line of credit, but I’m very dissatisfied with his business work ethics. For one, he sold my wife and I on a deal that seemed too good to be true, a premier line of credit. The guy told us that it’s like a regular credit card with monthly interest charges, but we could use it anytime we needed. So a year later, we decided to use the premier line and come to find out, we get charged interest every day. I called the bank and they informed, «well sir it’s in your statement in the fine print.» I can for surely say this guy who helped us was out for helping himself in getting another account opened. The work ethics of this store is horrible. Also, if you’re going to explain an account to someone, explain all the details and don’t rush us to signing documents. I learned my lesson with this one, read every single detail even if it takes the whole day. I would recommend others to stay away from this bank, for your sake.

I love that U S Bank is more conservative than other banks. They don’t get into trouble because they don’t put their/​our money into foolish plans usually.
I went into the branch, which seems to be in an odd location, to ask for a letter of some sort to help in finding a place to live. They didn’t have a letter that they could or would dispense on my behalf, but suggested simply using the account statement to prove that I can pay my bills.
The teller was friendly and helpful and surprisingly, didn’t charge me for the printout.

Horrible customer service! Unable to print legible statements from online. I miss the old employees.

I just found out today that Denise is no longer there which is very sad, she was the most customer friendly teller they had. I’ve notice since the new manager has come in she’s making all kinds of staff changes and not for the better. She got rid of the nice lady at the desk by the door that greeted everyone as they entered and exited for a guy that doesn’t even look up. Also since she took over not one teller has called me by name as Denise and Patricia always did. I would also like to see the new manager get up from behind her desk and actually help a customer. Since she has been there she has never been up to the counter just always sitting behind the desk behind the counter. If things don’t change soon it might be credit union time for me and my money!!! The only thing saving them is Joshua and Lori and the lady that sits behind the line, at least she still greets you.

This is probably the worst bank in Manteca, if not in the world. I and two of my children had checking accounts there for one year each. They are closed now. Their statements are undecipherable. The few times we have had to visit, there has been no one in authority. When I closed my account, they wanted me to drive to the Tracy branch to get a $ 9.00 check because no one was available in Manteca to sign it! There should be a minus stars option for this place.

If you love tons of excuses, late fees and horrible communication, go see Raymond A. at US bank in Manteca or Modesto. If you want real service from a professional, avoid this horrible place at all cost!!! They are all talk and NO SERVICE. I wish I could give them no stars but it was not an option!

The staff have always been friendly to me and I never had a long line to stand in but I also never went on a friday. They have been very helpful, understanding and kind. The only thing I don’t like is I am use to banks with a drive thru and there is none at this one in manteca. All banks had them in MO but maybe that was because it would snow half the year.

I vigorously dispute the previous reviewer’s comments (admittedly this is written two-​plus years later). I’ve found both the tellers and officers to be very friendly, knowledgeable and helpful. That said, they are somewhat understaffed, so don’t, repeat DON’T, go there Friday afternoon.

This is probably one of the worst banks in all of Manteca, actually I’d go as far as saying in all of the Valley. There is nothing professional about this place. The women that work in there are completely rude and not helpful. There is something to be said about a person who makes you feel like your inconveniencing them when your handing over your money to their company. There is usually no one in the place when I go in, this gives the tellers/​loan officers ample time to sit and socialize about their after work lives, then huff when you need them to complete a transaction. I have had the pleasure (sarcasm) of having Veronica as my teller the last two times I have gone in. She flies through the transaction and tosses my receipt back at me with a half smile and nothing more. Wow, how’s that for customer service?