The Home Depot

It all started in Watering & Irrigation department I needed sprinkler heads and i asked the attendant for help, he was of Oriental descent, i didn’t see his name tag but i showed him the old sprinkler head, and he told me i needed to buy the whole head which was right, but then he told me i needed to replace the whole thing, which was wrong, I didn’t need to, and he was very short with me and asked me what radius and degree and a whole lot of thousand dollar words! that didn’t need to be asked, I told him I just needed a 45 degree & a 90 degree edge sprinkler heads, and he went on and on with trying to show me how educated he was and how many thousand dollars words he knew! I finally I told him OK I’ll figure it out on my own

Beginning in Feb 2016 we began an extensive remodel of our entire home. We demo’d the entire inside in one weekend. We visited Home Depot many, many times explaining we were selling our home with a closing date of June 6, 2016. The quote for the cabinets and electricity was approx $ 50,000. I thought it was too high but was assured it was a good price. Many, many visits we finally signed. They signed us up for Home Depot project loan that was suppose to be no interest. Once we signed we received bills immediately with full interest. No one showed up to do any work that could have been done before cabinet arrival which was craft made. We physically went to store to complain about already paying and no work being done plus it was suppose to be interest free. They changed it to Home Depot cards with two years no interest. Took lots of time and stress. Still no work at home. Finally had a walk through with green craft and was told work would begin soon. Weeks passed no work. Went back to store spoke with manager Josh. He promised we were his top priority considering what we had already been through. More weeks passed and the green craft guy left the company so they assigned another walk through. Still no work being done. Went back to store. Promised they would take care of it. Cabinets arrived. Suppose to be inspected immediately, no one showed up. Once again we complained and now received first bills again with only six months interest free instead of promised two years. Finally electrician showed up and began work for a few days but then was pulled for another job. Again no work. Again we complained. Had not seen new general contractor Chuck. Cabinets were finally scheduled to be inspected. We showed up, green craft did not. We complained again and were assured they would show up next time. Made another appointment once again they did not show up. At this point we wanted a refund as our home sold and home wasn’t no where near ready. Granite installer was suppose to measure but could not because cabinets still not installed. Again complained. Few days later they began cabinet install for one day and once again pulled from the project. Electrician informed us we had to pay additional for cans for lighting. 50k didn’t include can lighting? Lied to again. Complained again. Cabinets installed but improperly. Wrong cabinets in wrong rooms. Counter top guy from different company spent entire day helping them so he could get granite started. They could not figure out kitchen island so wife had to go help them. General contractor never gave workers schema, nor did he show up. Cabinets finally installed and was asked to sign off on job that wasn’t even close to complete. Complained again. Did walk through of cabinets. Many were scratched and even had holes drilled in wrong area. Called again and spoke to Home Depot lady. She would relay message. Went back to store and spoke with Josh. He stated on final walk through we could mark all imperfections with blue tape. Then it would take 6 more weeks to get parts in. Did I mention not all cabinets arrived in first place and were on back order. Had they done walk through they would know this. Cabinets doors are not level. Nails drilled into walls without any bracing. Granite company said this would cause the granite to possible be off. Again told we r a priority. No one has showed up to do any further work. Our home closed on June 6^th. We have no where to go. No idea when they plan to come complete work. Still no one at house every day. We started doing work ourselves with friends because everyone feels horrible for us. Cabinets r not level and all scratched up and they r very expensive craft made. This has almost cost us a divorce. We hired contractor from Home Depot because they supposedly back their jobs. I asked how I can get our money back considering we r paying for a job that is no where near complete. Was told I can’t and pretty much nothing I can do about it. I am not young and have gone through numerous home remodels. We didn’t want to manage this one because we both have full time jobs. We have been at the property more than Home Depot. I have no idea what to do anymore. I am to the point of tears. We have given chance after chance. Apparently green craft wants payment from Home Depot. Who has our $ 50k and what are we paying a monthly bill on? Don’t ever ever put ur family or urself through this. Manteca Home Depot is the worse Home Depot in the USA. I am writing this so others don’t have to go through the tears and agony. Shame on you Home Depot. And there apparently is no recourse. We r just out until they decide to complete the job. Not to mention we were told we were charge three times the regular fee.
DON’T do it. I am also a desert storm army vet. They could care less.
Home Depot did respond for me to email them, guess what? That is a farce. I emailed and no response. Looking for an attorney.

Very disappointed. My husband and I have spent a lot of time and money in this store as we recently remodeled the whole inside of our home. Now we are starting our roof, my husband spoke to a sale associate yesterday, he was suppose to call use back, never did. Today we went in there the guy who was suppose to help us ran out saying he was going to lunch and was off the clock. Yes, I know everyone needs a lunch break but when you have customers standing in front of you which you were suppose to call back yesterday you could at least say «hey I’m heading out but I’ll call you as soon as I’m back» with all of that said we are taking our business elsewhere. I’m not sure why I’m disappointed considering this is a big box store, they could careless if they lose a customer.

Cashier not help with another customer. Another cashier had to nerves to open up a my box of unopened spot lights. And then fumble around with it, trying to close it. Insulted that I could of stolen something. I didn’t see her do it for customers ahead of me!!!

This review is for a particular employee in the appliance section. His name is Darren Terry and he was amazing! He helped us pick out a washer and dryer and knew pros and cons with the different dryer brands and types. He made a dreaded project more manageable and we feel confident we bought the best washer and dryer for us.

Came to home depot for some supplies, spent $ 200. Asked 3 employees who were standing around picking rocks off of a rock wall demo in contractor service including one named Gordon how I could cut a 10 ft stick of half inch strut in half. 2 employees said they didn’t have any way to do that. That’s strange un a HARDWARE store. So I found a bucket with hacksaw that clearly the employees had been using and cut it in half in 1 minute. Thanks for the lack of service, where’s Ace or Lowe’s or anyone helpful

I went to go get a key made and it ended up not working… went back and they re did the key… well it did not work again. Ended up having to go somewhere else and they got it right. I still have the Key… need to go try and return it. Such an inconvenience

You guys fail at customer service. We were trying to buy the LG appliance package in the appliance section. Two employees passed me and didn’t acknowledge me when I tried to get their attention and then I asked one employee for help and he said he’d call someone and never did. Guess we’ll go elsewhere

Ok I fully admit it. I HATE shopping at hardware stores. I hate the smell of hardware stores. But sometimes you gotta go. That was the case when I found myself needing to get a hose for my washing machine. I knew Home Depot would have what I need. They also have moving boxes for a good price which is also something I have come here for.
My interactions with the staff were unremarkable. Nothing to say really. I found what I needed and went through the self checkout so I cannot really speak about their customer service.
What I can speak about was how it was very easy for me to find what I looking for. The store is very organized. It was also clean and well stocked. I hate shopping in places like this but if I need to go to a hardware store Home Depot is usally my choiuce.

Worst store ever! Please get your act together! Not having the products that are on sale, rude customer service and snob chick doing the interviewing is a rude, incompetent idiot! I will NEVER shop there again. Lowes, you get all my money now.

Customer service is great even when employees get busy with other customers. Super friendly staff and very helpful.

Received outstanding customer service from a gentleman named Fred who asked me if I needed any assistance. Fred listened to the projects I wanted to complete and made excellent suggestions and guided me step by step with all the choices I needed to make with respect to supplies. He custom cut a couple boards for me after assessing the small car I was working with to transport my projects. Fred really went above and beyond to assist me and my projects came out better than they would have in MUCH less time because of his help. Outstanding person. Outstanding experience at this Home Depot. Thank you Fred!

Been in here a number of times for spring/​summer gardening supplies, DIY deck and flooring projects, landscaping materials, and kitchen and laundry appliances. I haven’t experienced any of the terrible customer service that I read about on Unilocal… quite the opposite. Great service in flooring… Lots of help and even discounts on a washer and dryer combo in appliances… assistance lifting and loading sod, bags of compost and fertilizer… associated going out of their way to help me find and cut the lumber I needed for my summer DIY deck project (saving me from cutting 4x4s and 4x6s in the mid-summer-Lathrop-sun)…I love the folks here and the service I have received so far.
One piece of advice for folks complaining about terrible service — kindness follows kindness. As i have observed, you can’t be an arrogant know-​it-​all dick and expect the guy in lumber to want to cut 32+ piece of wood for you. But if you are a nice guy, they seem more than happy to help you out however they can. Just sayin’

OMG. I am surpirsed on all the bad reviews. Maybe things have changed since then, but when I went to HD, I had the best customer service I ever had the two separate days I went this week.
I walked around looking at everything HD has to offer.
Someone one else mentioned about a Daniel Perez in Home Appliances. As said, he is extremely knowledgeable. He’s not trying to sell the most expensive thing, but what is best for you and what you are looking for in a product. He knows his stuff.
I also spoke with Jay (#1 jessica) first. I was in the debug isle and as soon as she saw me, she asked if I needed any help. I asked her about what foggers were popular and worked. Then I ran into her again in appliances and once again she was kind and asked if I needed any help. She answered all the questions I had. Then she was leaving and I met Jessica, #2 (originally from HR). She was honest with me and informed me she was new so I knew not to expect her complete expertise in her knew job. She was very friendly and nice and once gain answered all my questions.
The last day I was at hd, to finish looking around thee last ½, I walked past an older gentleman with light gray hair in the lumber department. He asked if I needed any help and gave me a bunch of useful information. At some point with my conversation with him about second jobs, he mentioned being a firefighter (hopefully this helps figuring out who he is). Later, over and hour later, I ran into him and asked him if he could help explain what kind of metal pipe I was interested in buying for a project. He stopped what he was on his way to do and took the walk with me til I found what I had seen. He explained in detail what the heck the pipe was normally used for and gave me an ok and what I am planning on using it for.
I also ran into a lady with brown shoulder-​length hair, in her 40s-​50s and she ask as well asked if I needed any help. She works in the chairs near the Garage doors. She answered all my questions once gain and I got to learn a bunch about garage doors and all the different prices and choices. She even gave me a few pamphlets with more information before I left.
As long as the employees aren’t busy with other people, they are very helpful. More than I expected. More than any place I’ve been.
Hopefully this helped.
Oh, and the bathrooms, omg, they are the best ones I’ve ever seen.
The only thing I can say about any of the employees, are the ones in the front (cashiers and returns). They could be a little more smiley like they like their job.

I am a contractor. On July 28^th I ordered a shower pan, walls and doors for an up coming project. Delivery date at order time was August 5 – 12. On the 7^th I contacted HD to let them know I had received NO information on delivery. They in turn contacted THEIR delivery company (NON STOP DELIVERY) to find out what was going on. NO response AGAIN I contacted HD on the 12^th when NON STOP DELIVERY FINALLY let us know delivery would be the 18^th (will it show up, who knows). These materials are now 300 miles from me and it will still take 6 days to get here. We will now be at least a week behind schedule because of HD. Our customer is inconvenients (to say the least) as are we. WE WILL NEVER ORDER ANYTHING AGAIN FROM HOME DEPOT I suggest no one does either. Unless you don’t care when you get it.

There are times when you go to a Home Depot and you can be irritated by all the people asking to help you. This was not one of those times.
I went to find a microwave oven and vacuum cleaner. I finally found the appliances in the back of the store. They didn’t have any countertop, standalone microwave ovens. Odd, that. I started to ask someone, and they looked so irritated, and didn’t bother. In fact, everyone in the area looked the same way. They didn’t ask to help. They didn’t say hi. They just seemed irritated.
I looked further around the store, and found some fans and home filters. I finally asked someone and she told me to go to that same area where I had been, but look against the back wall.
I returned and found them. Cheap, unreliable crap, or extensive, huge models. I went to look for the vacuum cleaners in the same general area. I found them, and then, someone asked to help me. Just after that, two of the irritable people from earlier had a machine they were moving, I guess to pull things down from the high shelves. No «Excuse us» or anything was offered.
I decided on a vacuum cleaner and took it to the front. They only had self checkout available, but they have to have an attendant anyway. She scanned the vacuum cleaner, and I paid, no problem.
I have to say that my experience with Home Depot has been pretty good overall, but this store makes me wonder why they’re in business here. Maybe, I should have gone to Orchard Supply Hardware or gone to Modesto for everything I needed today.

Two weekends ago, my Fiancé and I went to Home Depot to purchase a washer, dryer, microwave, refrigerator, dish washer and stove; we had the pleasure of working with Daniel Perez. He was able to listen to our needs, answer all of our questions and come up with realistic options that fit within our budget while still meeting all our needs.
Daniel didn’t point out the items with the highest price tag, but instead, asked us what we really liked about the items we were picking out to make sure that we were really getting things we wanted and wouldn’t regret the purchase later. He was able to tell us all about each appliance, the pro’s and con’s and point out every feature the appliances had to offer. Aside from the house we just purchased, this was the second biggest purchase we had made this month; Daniel made us feel comfortable and excited about our purchase.
Before we left for the day, we made sure to speak to the Manager on duty to let her know how great of an experience we had. To top it all off, they were providing lunch to all their customers, so that just made the experience even better. We will definitely be going back when we start landscaping our backyard!

Went there with my mom and picked tile for 950sq ft. was told by Raquel Parker to pay for it since they didn’t have enough at there store. She kindly checked and said they have 52 boxes in Turlock and the remainder we can get form their store. We would pay for them in this store so they could hold it for us in Turlock. She gave us her card and asked to ask for for since she knows about the situation.
My father went with the contractor to settle the amount and pick up the tile from the stores. But did they get the runaround! Raquel first processed the transaction before calling the other stores and then after they were told the other store didn’t have enough. Then they had to wait for another hour to get their money back! They came home in 3 hours with nothing. Such a waste of time! If only these representatives were able to actually help rather than make a quick sale. Very disappointed.

This is a really nice, clean Home Depot, they have all the usual stuff and their Christmas trees are a good price too! Every time I’ve been in here, the employees have always been knowledgeable & helpful. i really enjoy the fact that if you ask someone a question & they don’t know, or don’t know for sure, they go out of their way to find someone that does know! It’s nice to not be lied to because it saves me an extra trip when I have to return or exchange items! Good job Home Depot!

An adventure in mediocrity.
The people who work there just don’t even realize they have customers! I mean a greeting or some sort of acknowledgement would be wonderful! I mean forgive me for actually wanting help, and I manage to flag someone down they never have any idea about the product.
I was looking for tile and I was asking if they had a different variety in color and the guys answer was «I dunno» it was a noise though like «Uhuno.»
This is why I go to OSH. They take care of you and work like they should.
Why the two stars for this review instead of one for my obvious dislike of this place? Because it’s a Home Depot and you can only get certain things here instead of elsewhere. So hey, at least it’s like a vending machine you can put money in and get what you want, but if you’re expecting a customer service experience? Guess again.