New York Diamonds

I have paralyzed fingers and came in to their shop with broken eye glasses and they fixed them right there. They don’t even do glasses. They were just super nice… AWESOME service

Brought my wife’s new watch in to have the band adjusted. left the store within 5 minutes it falls off her wrist. One of the pins wasn’t installed right. Returned the girl than put the pin in backwards. When I said something she looked at me like I was crazy. Very poor feeling, this women looking down at me like I was crap. Never will go back. I paid them and will have to pay someone else to fix.

I have tried two times now to give this company my business, and each time they have either closed early or not been open at 10am like their sign says. I am leaving their store now, 15 minutes before closing because they said they vault is already locked. Why lock it before your store is closed? Very disappointed in this store and won’t be returning.

I bought a watch here a while ago that I financed. When I lost my job I had to return it. Currently doing a lot better now I went back to buy the watch again because I liked it so much. They tried to sell it to me as «new» which I knew was obviously not true. They also tried to charge me more than I had originally paid for it over a year ago. Please be aware that things they claim to be «new» may very well be used items. In general the workers I’ve encountered here seem to have a bit of an attitude and give off a shady vibe. I’d advise you to avoid this place.

I don’t know what all the negative is about this store-​maybe from competitors or just angry people!
I have had several repairs done there, and my wife shops there, too.
They did a beautiful job repairing and upgrading an old Bulova Accutron watch at a reasonable price. I’ll go back; I wonder what all the stink is about!
If shopping for jewelery, shop around first. You must understand that small jewelry stores are understandably going to charge more vs. mass marketers.
This is a real review!
Bob

I took my engagement right to be sized there and they switched out the diamond when I got it back the damn thing was yellow and a prong was cracked! When I went back to get my money back for the sizing the lady was a complete old cunt saying she has 4 million dollars worth of diamonds that she doesn’t need mine this is Manteca if you did have 4 million dollars worth of diamonds your going to have it for along time because no one here has money for it! Save your money and diamonds go somewhere else!

Customer service here is terrible. Old guy that works there has a very very bad attitude. They’re over priced in everything they sell. They cater to the welfare crowd over charging them on payment plans. Stay away even for just a watch battery replacement.

Rude old man. I would not give him a Penney of my money. This must be a front for something illegal. FBI please investigate them. Manteca residents deserve better

Old man in the front is rude, owner of the place. Picked up a ring and was giving me the worst customer service. Everyone else seemed fine. Never going there again.

Do NOT go to NY Diamonds, it’s a pawn shop!!! My husband took a watch to get a new wristband and the associate gave him the wrong size (length) only to tell him HE chose the wrong size. Another associate attempted to speak Spanish to him (he’s Italian), infuriating my husband. Then, after requesting it be fixed, he was told to wait. After waiting 15+ min. s, my husband asked for his watch, and was told to wait while other customers who came in after him were attended to. My husband asked for the watch, since he was in a bit of hurry and was told by the manager (500+ yrs old with a bee hive hairdo) to wait. After waiting for another 10+ min. s, my husband asked again for his watch. The manager ignored him and went about her business, talking to the technician in the back (a middle aged man with a mullet, wife beater, and hairy back exposed — since when is this professional dress???). After given a refund stubbornly, as my husband walked out of the store, the manager talked behind his back to others, saying «This is not how we do business in America!!!» assuming my husband was Mexican and didn’t understand English. My husband went back and told her that their employees are incompetent, since they cannot do such a simple thing as re-​band a watch. The manager blamed him, saying he chose it and he was rude calling her worker, «stupid.» I went back later that day and spoke with the manager and not only was she rude and not taking responsibility for what she had said, she walked away from me as I was talking, claiming, my husband was lying about his experience and saying things he never said.
Do NOT go to this pawn shop! It is NOT a jewelry store. The owner is rude, batty, and the workers are incompetent. If I could, I would give 0 stars!

I have gone to sell my 14k ring by all means I took it 2 different times and different offers The old lady is a rude and think she so high mighty please.
The guy name Robert? had examine my ring a customer came in got help by the lady as i look over to them the guy Robert came back after only looking in his mag. glass told me all he can give me is $ 30.00 I said what that is plat. he said no thats all it worth??? i told him all you look at it for 1 min. no tesdting weigh nothing you did to it? yup they tried to ripp me off. And the guy in the back jerwery guy also rude and look like a bum. NEVER GO BACK TO THAT PLACE… NEW YORK DIAMONDS WHAT COMES AROUND GO AROUND.

Giving this place a 1 star is way too much!
Since it is the only Jeweler in town, I took my ring to get the size reduced literally less than an hour after my fiancé proposed to me. We were excited! They measured my finger and said it would be done in 4 days. She was rude and deflated our high of the experience but we shrugged it off! We had a don’t do it feeling but decided to do it anyways. When I picked up the ring the ring was still too big. She said that this is what your ring size was and argued about the fact that it didn’t fit. They are supposed to be the experts and tell you what fits and what size right? Plus I would think that ring sizes do not fit all the same and thought that they would customize the fit. Of course this thought is too much for these people! So I took the ring to 2 other jewelers and they said it was a ½ size off. Took the ring back and she reluctantly and rudely said she would fit it but that if it didn’t fit I would have to wear it regardless. Who says that to a customer! When I went to pick up the ring it was now too small. After working with a younger lady who was willing to help, the older lady came over and was rude again (surprise) and gave me my money back and said to leave. Wow! How professional! If they are the jeweler and can’t get the size right, What gives them the right to be in business? DO NOT DO YOUR BUSINESS HERE!!! She is rude forgetful among other things. Have gone here before but will never make that mistake again. Wishing that they would go out of business and someone who knows what they are doing comes to Manteca. What a huge disappointment. BTW I now have to pay more to fix my ring and go up a little bit plus their prices were almost 2x the amount of the others. Wish I knew.

I had a coupon to get a ring resized for free. I brought it in talked to the worker who assured me there would be no charge… fast forward a few days I go to pick up my ring and am told that it would cost me $ 10.00. The same person I talked to when I dropped it off told me this. I reminded him about the coupon. He told me if I wanted the ring I had to pay. So I did. What a bunch of crap. They didnt know it but I was all set to spend $ 400.00 on a ring but after that I went elsewhere. Sooo I hope they really enjoyed that $ 10.00. Because they lost out on making $ 400.00 more. Enjoy my $ 10.00 I guess you need it more then I did. Bad customer service. If I could have given them zero stars I would have…

I just saw my tungsten ring that I paid 300 for at the mall for twenty dollars. Same exact ring. There store is ancient and the rings are marked up so high. They take advantage that your credit is not extensive and advertise that your job is your credit. They charged me 4900 altogether for about .5 combined carrots on the womens wedding set and my blank tungsten ring. I was inexperienced and did not know I was bein taken for a ride. Whatever happened to honest business!