JCPenney

So I came here with a friend and was surprised by how nice this store is. I am not a huge fan of jc penny but this store impressed the hell out of me. Items were nicely placed. Made the Macy’s in tracy look like a Walmart. I might have to keep this location as a possible shopping prospect for future consideration.

Beware of this store.
My bank card was stolen yesterday, and they allowed a stranger to use my business card with my personal name on it. They obviously lack a professional alertness to peoples Credit Cards. 207 dollars and some change, and when I called the manager on duty, her response was well you can dispute it with your bank. It isn’t that big of a deal.

Staff is wonderful. Love the deals. There’s always something to buy would like a better shoe department.

PORTRAIT STUDIO
I started going to this Jcpenney portrait studio since May 2012 when my daughter turned 2 months old I had a bad experience at the sears portrait studio in tracy and found this location. I met Danielle at this studio every since I began going there she would take my daughters picture every month it was nice having the same person take these pictures and seeing the growth of your child Danielle was truly amazing so nice I’m sadden she was relocated. I had my son in February of 2015 I started doing his monthly pictures but even before having my son I would still take my daughter to get her bday pictures Christmas pictures etc. with Danielle. When I took my son for his 1^st month picture I was told Danielle wasn’t there I continued the appointment anyway because I had already been going there I met the new manager I believe it’s spelled Laney she was nice and took my baby’s pictures on his 2^nd month picture Danielle was there after I was told she wouldn’t be there and Danielle took my baby’s picture after that I was informed she was transfered to the portrait studio in Stockton. I still continued going here then on September 2015 I went in for my baby’s 7 month picture I waited an hour and 15 minutes past my appointment time I had never had to wait that long to be seen even on a saturday never waited that long I had a birthday party to attend I canceled my appointment and left It took me some days to schedule again because I was not happy with the time wasted waiting so I rescheduled on a weekday I had told one of the girls I waited to long before and to please give me an appointment where the wait wasn’t that long so she did I went back and I waited 45 minutes I had a toddler and a 8 month old with me it was very stressful during the entire session all I could think of is this is ridiculous I will not be coming back then in October I decided to give this studio another chance I scheduled our family pictures the wait was a little less but I felt the girl who took them was in a rush to take them I was patient because she was pregnant but also as a customer we want good pictures when I had viewed the pictures i was irritated that my daughter and son were looking different ways in different pictures I had to tell her to retake it and she seemed frustrated but she shouldn’t have been rushing and she was also a bit rude to my daughter because for a moment she raised her voice at her when my 3 year old wasn’t understanding her on how she wanted her to pose and as a parent nobody wants someone other than there parents to raise there voice at there kids I was almost not nice to her but I bit my tongue for the sake of my kid’s then the girl kept putting my daughter in the back of our family picture it made me feel like she was not really including her so i had to make sure my kid didnt feel like an outkast. The girl was nice and all but her professionalism was not there I’m suppose to take my son for his 9 month picture which was the beginning of November and I’m dreading to go this is the closest place to where I live in manteca but I’m thinking of making the drive to where Danielle is at because I just don’t even like this particular studio anymore. Only because Danielle is still apart of the company i will continue to go to jcp portrait even if I have to drive to her but if she wasnt with jcp portrait studio I would have definitely looked for a different studio to go to.

I am giving two stars because the cashier was pushing the credit card so hard on people he told the person in front of us that their credit score would go up when applying. That was reckless and dirty. I asked why he was pushing the credit cards so much and he said for commission.

My rating of one star is because I brought my grandmother to go shopping here today. I ran in to ask if they had a scooter or a wheelchair for my disabled grandmother and they told me they only have ONE wheelchair and it was being used. So with that being said my grandmother was bummed because she couldn’t go shopping here because they didn’t have enough equipment to have more than ONE disabled customer shop here. PLEASE get more equipment so your disabled/​handicap customers can enjoy shopping at your store.

Took my niece to purchase her birthday Converse shoes that were on sale last Saturday. Her mom had a simple question about the sale price and the associate was rude and dismissive towards us. All he cared about was trying to get me to apply for a credit card (which I didn’t want) and after taking her money, wouldn’t even wait for me to move my sister’s wheelchair out of the way before pushing us aside for the next customer. It’s not like they were busy either, there was only one person behind us. Needless to say, I will not be back. Especially considering the way they treated my sister who is physically disabled.

Love this place! It’s a one stop shop! I can find outfits, makeup, shoes, children’s toys, house décor and so much more. I spend way too much time and money here but I love it! Only giving it 4 stars because cell reception is non existent in the building

Horrible experience from the website to the store. Ordered items online that the store did not have in stock on Dec 2, 2014. Told they would be shipped to the store in 7 days. After no emails or phone calls I stop by the store on Dec 18, 2014 to see where my order is. First person tells me it was damaged, so I tell them I should have been notified by email or a call and my money refunded. So I ask for a refund, and she needs a manager. The first manager comes over and then tells me it was back ordered instead. Once again I state why did I not receive any form of notification, and I would like a refund then. She tells another associate to call the online number and process the refund and then leaves. No I am sorry, no anything else I can help you with extra… Just walks off… The associate on the phone then comes to me and tells the online people state it was shipped on Dec 4, 2014, so they could not process the refund on their end. So now I ask for the General Store Manager. Some other manager (not the Store Manager) comes over. She tells me they are looking for the item. I tell her my story from the beginning and state once again I just want a refund. I also ask her for the Regional Managers number at this point. She comes back with the generic corporate number, and I state once again I asked for the Regional Manager’s number. She tells me they do not have a Regional Manager, instead they call them Distric Managers. I tell her they are all the same as every Retailer calls them something different, but she surely should have known what I meant… So she finally goes and gets me that number. Over 45 mins wasted just to get a refund, and a phone number… Horrible run around, bad customer service, and terrible communication on all parts of JC Penny’s.

PORTRAIT STUDIO
WOWOWOWOW!!! I’m so impressed. If you haven’t been here then I definitely recommend it! Danielle, the manager is absolutely awesome! I had a bad experience at the last place we took pictures in the mall. I have little ones, 2 and 3.5 and wanted to do family pictures this time for the holidays. Danielle was just amazing, she took the pictures quickly, we have SEVERAL keepers which is awesome. Instead of struggling to like one picture I had many choices to choose from with my family pictures, with the individuals of my kids and with the one of my 3 together.
I am so thankful to her and will definitely be back to JCP and to Danielle specifically!

This is a pretty big store for being a Jcpenny and has a pretty big variety of stuff and the store its self is pretty clean and has lots of great employees that will giive you good customer service and willing to help you find what your looking for

My wife suggested we go to JCPenny to have pictures taken of our baby girl, I would have never thought of going to JCPenny for that, but I’m so glad we did! We first went for her 2 month photos almost a year ago, then for her 6 month photos, and today, for her 1 year photos. We are so pleased with this service they provide! Our photographer was Danielle and she was great today, and with the two previous times. We always get great photos, lots of photos with cute poses and backgrounds, and she’s so professional and great with our little girl. We love the lighting, great picture quality, and the photo background things they use on the computer. I think we spent something like $ 200 for the sitting, and all the photos, we could not be happier, thank you Danielle and JCPenny!

Interesting little fact I would like to share .
I met an employee from the JCP «salon» and this person told me they hire students directly from school to work in the «salon» these students have very little training. Now I understand why they ruined my hair and the manager did NOTHING to help me. Debbie the manager said the only thing she would do is let the girl who ruined it TRY and fix it … Are you kidding me !
Can I give a negative 5 star?

The company did a really good job with the new look.
I went looking for a microwave oven and a kitchen cart for it. When I was floundering a bit with their separated layout, someone came to help me. I told her what I wanted and she said that they didn’t have any furniture of any kind. I’ve seen smaller town stores with kitchen carts (and WiFi) that look 30 years old.
She offered to show me what they had in the catalog, which also didn’t amount to much. Sadly, I gave up on the cart, and she showed me the microwave ovens, which were all junk – Magic Chef and Cuisinart.
Things were better in clothing, but I really didn’t need those as much as a way to reheat food. What, I can rub two shirts against the frozen package to heat it? U.S. retail, we need to talk.

This review is for a girl named Ashley working in the salon, who was completely rude and horrific to my family as we came for haircuts. If there was a way to give zero stars, I would do that.
The 2 stars are for redemption from the salon manager Debbie, who completely refunded my money. Wonderful!

This is as nice as JCP gets. The store is clean, big and well laid out. I don’t even bother with the JCP in Tracy, it’s so small and pathetic. I love how this store is newer, it has it all: Sephora, furniture, large home dept, all the usual departments and it’s never crazy busy.

The layout of the JCP was nice and it was easy to spot designers and clothing however the one thing that got to me the most was the music. In different departments/​sections they blasted their music. that’s fine. I love to shop where there is good music BUT not when I hear 4 songs at one time. It was music overload and it really annoyed me. There was music coming from Sephora, Mng, Joe Fresh all at once. I just grabbed the stuff I wanted and had to leave that area.

small selections, no more sales, the home dept is way dead. Shoes is a joke… Save yourself the time and go to Kohls instead.

I was pleasantly surprised at this jcpenney’s. i thought their selection would be way overpriced but I was extremely happy to find that they have very affordable clearance items! I admit i’m a cheapo so I hate spending money on high end clothing when i know it will be out of style or something will happen to it. I went the other day and they had $ 10 jeans and $ 4 shirts! Can’t beat that!!! I’ll be shopping there more often now that I’ve discovered that i can afford their merchandise!

I’m giving a 5 star here because I’ve had outstanding service every time I’ve gone in here. The clothes are cheap and fit me great. I’m a big dude too, so the XLT section is awesome if you’re looking for it! I get my blue jeans here too, they have great prices on Levi’s.
My wife goes to Sephora all the time too and they’re nothing but great to her. They answer all the questions she asks and informs her of anything she might have missed. I learned something too… but I won’t ever need makeup so it doesn’t work out for me. lol.
Thanks so much guys and keep up the good work!