Gould Tax & Business Service

Absolutely the worst customer service I have EVER received. First appointment was February 14^th and our tax preparer Pam was 45 minutes late. Instead of apologizing, she instead provided us with excuses and a backstory that continued to waste our time. Yet to receive our state tax return or have anyone return our multiple phone calls/​messages, we call the owner who assured us that he would be handling the situation properly, however he didn’t have our tax documents and it wasn’t in their system at all and we had to bring it to him. We get there, he looks at it and hands it back to Pam to fix it. We sit in her office, listen to a bunch of other excuses and another backstory. After calling in multiple other people to help her amend our taxes, we ask why this hasn’t been taken care of and why this is the first time we are hearing of this issue. She tells us that she has been trying to call us and has left us numerous messages. This is when I’ve had enough, for those of you who don’t know, I’m planning a wedding. I religiously listen to my messages since we are dealing with multiple venders right now. So not only was she absolutely horrible at her job, but now she was lying to us. Needless to say, the issue is not fixed, we didn’t get a reasonable answer and on top of it all we have to take more time out of our schedules to go back in on Monday.

We were looking for a new tax person and we were recommended to John Gould.
We have had him do our taxes for the last 3 years. He knows what he is doing and makes sure things are done right. He is up to date with current tax laws. Once you are a client of his, the future years filing is so easy and quick! We recommend him to anyone who is looking.