Elegant Surfaces

I am leaving a review for Elegant Surfaces, which is now Pentagon Surfaces (Hi tech tile) — the subcontractor that Lowes hired to complete my granite project. After a very rough 3 month project, the production manager Gustavo saved the day! My granite looks amazing and I am so please with the final product. My advice: make sure you are participating and helping the day of the install so you don’t notice problems later! It’s easy and fast to point them out and have them fixed as opposed to having them come back later! And have them try in all sink drains. Don’t just assume standard sizes. Wonderful job!

The Silestone installers, Mario Benutty & Arturo Dela Cruz, from Elegant Surfaces (through Home Depot Elk Grove) were great! Experienced and very professional. Arrived on time, and addressed all our questions and concerns. We had nearly 100 sq. ft. total of Silestone installed last week in our kitchen, vanity bathroom, and laundry room, a big job that took all day. Very happy with Mario and Arturo. The overhang on one slab was manufactured too short, something we didn’t notice until they pointed it out. Instead of trying to convince us it was acceptable, they simply and quickly offered to replace the slab. They also suggested to round out a corner that would have caused a cabinet door not to completely open. Again something we didn’t even notice but they pointed out and took time to fix. Kudos also to the Silestone template person, Hernan. While Hernan was taking the counter top template at our home, the man in charge of our floor tile installation arrived to tell me there was a problem with our floor that needed an expensive fix. Needless to say, I was preoccupied with this unexpected news and I forgot to ask all the questions I had about the template. However, Hernan returned all my calls the next day, answering all the questions I had about my Silestone counter top. Also Hernan did a great job on our extended kitchen sink counter top edges (see my pics!) Great customer service.

I ordered a silestone countertop from Home Depot and it turned out to be Elegant Surfaces that did the job. The Silestone product is amazing since it is dense and you won’t be able to spot spills or breadcrumbs on it. You will have to feel the surface to clean it properly. I gave them 1 star because of the poor installation. It took them 4 weeks after they measured the template to manufacture and install the countertop. 4 weeks is a very long time to be without a kitchen. Just add up the cost of eating out for that period. Competitors can do it in less than a week!
* They did not template the undermount sink correctly so it is uneven. half an inch off in some spots.
* I have a slide in range where the glass top goes on top of the counter. On one side of the range the overhang was one inch more than the other side so the range could not be installed. They came back the next week and took one side off and cut the back so the overhand would be the same. They did this without damaging my cabinets so that worked out.
* The window sill in the same material was cut with a too narrow overhang
* They cut the stone next to my newly washed car. I had to wash it three times to get the fine sand off. So park your car down the street during installation.
I finally settled for $ 500 back due to the sink cut. But it will cost me more than that once I replace the sink with an overmount to hide the cut.

I placed an order for 2 Silestone counter tops through Home Depot. Elegant Surfaces was good at getting the order and sending the templater asap. Templating was a pain to watch as the guy wasn’t being careful with his knife on my custom built cabinets that took me six months to build. He was also getting glue all over my floor and walls. But he was nice enough to answer my questions… I asked him how far is he setting the overhang. He told me that «industry standard» is 1.5 inches from the frame. I said ok, and later signed his measurements for a 19″ and 26″ deep countertops.
Installation came fast and they were done after 30 minutes, however, after installation my girlfriend and I noticed that on the 26″ countertop, the overhang was shallow and the corner was over sanded to an angle. I called Elegant Surfaces about the situation and they were nice enough to send Doug out to inspect. He confirmed what we measured ourselves. He wrote it down on the drawing that the templater drew. One of the sides is ¹⁄₈^th shorter than the other and that the corner wouldn’t line up to his square. You would think that ¹⁄₈^th of an inch wont make a difference but having both counters so close together, anyone can see the difference. So Doug proceeded to tell me that they cannot re-​cut from another slab because they are within «industry standards» but he will send the installers back to move the counter forward ¹⁄₈^th of an inch and straighten the angled corner. I was fine with that.
The installers came back the next week, looked at the counter for 5 minutes, told me they cannot do anything about it but recommend to just have it re-​cut. I said OK. So they called their manager about having it re-​cut and after a few minutes on the phone they said again that they cannot do anything about it, then left.
I called home depot thinking that they can remedy the situation. I emailed them the pictures, the drawing w/​notes from Doug about the defect. The person I talked to forwarded my email to their district manager and said that the district manager will call me after they get in touch with Silestone.
One week later still no phone call, so I called the person back at home depot and he told me that the district manager should have called me and told me the outcome of their conversation with Silestone… Silestone said they will not replace the slab because they are within «industry standards».
Being a fabricator myself and having dealt with numerous other fabricators I can tell you that there are many that can fabricate materials to the exact millimeter and that «industry standards» are used for poor craftsmanship. And I know Elegant Surfaces can fabricate to the millimeter, they did it with the 19″ countertop. But I am so disappointed at their work, and that they wont fix the countertop and their attitude towards their customer. I cannot recommend them to anyone.

I bought my counters from Home Depot and Elegant Surfaces was their installer of choice. They called me within the alloted time period to make an appointment for someone to come out and measure the counters. When I called to follow up about a week after the measuring, I was told it would be 3 weeks before the counters would be installed but a couple of days later, I received a call to make an appointment for installation the following week. I assume they were under-​promising so they could over deliver.
When the installers came out, they found that my cabinets were not level, by a lot. At first, they didn’t want to make the adjustments themselves but I think once they realized that the guy who came to measure never checked to make sure the cabinets were level, they figured out a work around that was acceptable and installed the counters. They look gorgeous.
The entire process took about 3 weeks total and everyone I dealt with was great. Assuming the counters don’t somehow come off (so far so good), I’d recommend them. I didn’t get a fruit basket like one of the other reviewers but I’ll live.

I ordered over $ 4000 worth of silestone countertops and was very pleased until it came time for installation. The installation job was the worst I’ve seen to date. I did not initially request a backsplash therefore I expected the countertops to be flush to the back of the wall. There are places where they left over a 5/​8″ gap. The majority of the cuts are uneven and jagged. Only one section of countertops actually achieves a seamless transition between the wall and the countertop. When the installers were onsite I asked them about the gap and they said I could cover it with a backsplash. The backsplash would only cover a fraction of the gaps. Now they want to charge me for someone to come out and look at the mistakes they made and measure for backsplash. They want me to pay for their mistakes. I think it’s just a ploy to get people to spend more money. I’m in the process of waiting for yet another phone call and have yet to hear from them. It appears as though they have no interest in fixing their mistakes. To say I’m disappointed is an understatement.

Professional, Friendly, Accurate, Timely
Elegant Surfaces is a first rate countertop installer. We had a kitchen counter made of Silestone installed. (Silestone is made from different colors of compressed quartz, is more stain resistant than granite, and doesn’t need to be recoated.) They came out and took precise measurements and photos.
They gave us a time and cost estimate and stuck to it.
The installation was not rushed. The two guys were MILLIMETER ACCURATE in cutting and fitting the counter pieces together.
And our rep Araceli sent us a fruit basket as a thank you.