Crystal Downs – State Farm Insurance Agent

Crystal and her staff are awesome! Very friendly and helpful. Crystal spent a lot of time going over all of the specifics of our auto policy, so that we could make an educated decision about our coverage. We will definitely have a long-​term relationship with Crystal and her staff.

Sheila has done an outstanding job helping me with my insurance needs. Would highly recommend to friends and family

State Farm — Home Owners, Auto, Personal Investing, Banking, Thank You Crystal Downs and Her staff for always treating my endless questions, as if, they were of utmost importance…
I can only say how very much my husband an I appreciate this, in today’s business world where getting «quality, one on one» is some how not always a priority.
We really can’t ask for anything more, from Our State Farm Agent an her Staff…

I love this office the staff takes care of everything for you. crystal downs stands by her word with great service… we have our business and autos here we love them… Thank you

I have two cars and life insurance bundled in one payment. Lisa Hefley helped me with my policy and explaining all the details. Friendly, personable, and well taken care of… is how I would rate my experience.

I’ve had a few insurance agency’s in my time, from hole in the wall brokers to big name insurance agency’s. No one, I mean no one has made me happier than Crystal Downs State Farm. The girls work very hard to please their customers. They are always there to work with you when life happens. I will NEVER change my insurance company ever again. Thank you Shiela for working with me and setting my mind at ease. You girls are AWESOME!!!

I have 2 vehicles my house under one account and they are always looking ways to make my bill cheaper. I switched from AAA and saved over 600 dollars a year. When I call I almost always talk to someone and get my questions answered or they will return my call and give me an answer within a day. Great people.

Donita did it again!!! Everytime I call her she treats me with the most upmost respect and is very prompt & always attends to my needs. I moved pretty far away but will continue to go to her because she is the BEST. Make sure you ask for her if you want proper service. I would highly recommend this office if you are looking for auto, home, life insurance. 5 stars to this location
Thanks again Donita

My husband and I went in tonight to get automobile insurance. The receptionist, (didn’t catch her name) seemed a bit dingy and didn’t give us any direction, so we just sat ourselves. The receptionist walked back to get someone to help us, who couldn’t help us because she doesn’t work with quotes or new clients. It would have been helpful if the receptionist got our information on why we were there. It’s extremely off setting.
After getting introduced to the right person, Donita helped us. She is very friendly, patient, down to earth real person. Very helpful. After she gave us our quote we were going to shop around before making a final decision, but Donita made such a pleasant impact that we much rather deal with her than a 1– 800 number.
The receptionist could use some front office skills, but Donita made up for it and we will going back for life insurance and look forward to doing business with her again!

As a State Farm client for over 30 years, I am very positively impressed by the Crystal Downs agency. Ms. Downs told me the services she offers. Asked a few questions and was satisfied that I mostly had things in order. I was choosing a new agent because I was moving from a different state. She pointed out the need for renter’s insurance to cover my household goods that are in storage while I wait for my new residence to be ready (great idea!). Ms. Downs assistant, Colleen, pointed out that my previous agent had selected $ 100 deductible for collision and $ 0 deductible for comprehension, and that I could save quite a bit of money on my premiums if I used higher deductibles. I’m not sure why my previous agent did not use the same (higher) deductibles on the newer car that I had used on my previous car when I traded it in. Crystal Downs made no hard sells; she just did the best things for me, the client.

Great atmosphere! Everyone was super welcoming! I was greeted within seconds of walking through the door! I recommend everyone to check this place out! Two thumbs up Crystal and Donita :)

This office is the best provider for insurance in all of Manteca. Thank you to their whole team for the great deal and great customer service.
They were very personable & gave me the BEST deal I could ask for. My two vehicle and renters insurance is now through them. If you are looking for a honest office with great customer service then come here.
I would give 10 stars if I could.

I wanted to take a minute to write a quick note regarding Crystal Downs State Farm office in Manteca. I have been a client for nearly 15 years and I’ve always been very happy. I’ve had my share of incidents, all of which were handled promptly and professionally. I shopped around for prices recently and my current rates were very competitive. Not the cheapest, but close enough that I couldn’t justify making the jump to some cut-​rate company.

We’ve had insurance with this office for several years. However, recently we’ve ran into bumps over & over. The girls are always pleasant & apologetic of their mistakes, but it’s the same one that continues to pop up.

I’ve had my insurance through Crystal Downs, State Farm agent in Manteca, for at least 10 years. I insure 2 vehicles, a jet ski, Disability, Life, and our home through State Farm. Crystal is not only our insurance agent but also is a good friend. She always has our best interest in mind. She goes above and beyond the call of duty when it comes to customer service. I highly recommend her as an insurance agent.

As a retired engineer, education is important to me. I like the fact that everyone has their insurance licenses and Crystal has extra credentials, like the ChFC and the CLU to help her clients. I purchased life insurance for my family and Crystal was the first to explain how it works for my family as a retired person.

Crystal and her staff have been my agent for about a decade and have always made me feel like a valuable client. Every time I call, whether with a claim or a question, they immediately have my account information at their fingertips and go the extra mile to answer all of my questions or solve any issues. Recently Crystal and I met in her office to conduct a complete review of my policies, making small adjustments to ensure I was adequately insured, which resulted in a reduction of premiums! Her office is pet friendly, so she even encouraged me to bring my then-​new-​to-​our-​family doggie along for the visit!
Several years ago someone hit my car resulting in body work damage that needed repair. After the repair was completed by the body shop, I discovered there was an issue with excessive wind noise while driving which didn’t exist prior to the collision. State Farm insisted that the body shop figure out the cause of the wind noise and fix it. This wasn’t easy… while the staff of the body shop could clearly hear the noise when test driving, they couldn’t locate the source. They informed me that if I had any other insurance than State Farm they would have stopped trying to solve the problem after replacing one of the parts twice. Thankfully State Farm pushed for a resolution that was to my satisfaction and after a third (or fourth) inspection the body shop discovered the problem and was able to correct it.
I highly recommend Crystal and her staff, as well as State Farm.