Bill’s Mower & Saw

I believe in supporting local business so when I bent my mower blade I googled this place. When I went there I was bit overwhelmed because the place was packed with professional gardeners getting work done on high end equipment. I’m just a homeowner with your average mower and I really needed it done quickly because my lawn was only half mowed and my neighbors were sure to taunt me when they got home. I was surprised when someone immediately came out and greeted me. I had asked a few basic questions and the person suggested that they take a look at it to make sure nothing else was damaged. I suspected that it may have been a sales ploy to sell me services or product that may not have been necessary, but I was very wrong.
They asked me to leave it with them for 20 minutes or so and when they brought it back they had changed the blade, fixed a bent metal shield, changed the oil, put a new air filter in, and generally cleaned it up. Basically, they gave it a full tune up. I was expecting to be billed for a ton of work, probably more then a new one would have coast, when I only wanted a new blade. I was shocked when they only changed me for the new blade and a little bit of oil.
This guy was on the ground going over the mower with me and even showed me aspects of it that I wasn’t aware of. He treated it as if I had just purchased it from him. I’m sure that the sales staff could have easily ignored me to help some of the other people in there who were obviously there to sped way more money, but they gave me their full attention and were polite and very helpful.
I was even more shocked when I learned that the person who had helped me was Glen, the owner. This man truly cares about his customers. I don’t know about other peoples experiences there, but if theirs was even a fraction of the customer service I received then nothing less then a 4-​star review should ever be reported. Hands down, Glen has a life long customer in my family!

Some bald guy working there was really rude to me and my family, the guy was short with his own employees which is something I can’t stand for. They do however have some high quality products for sell, it’s to bad they have poor customer service.

Rich is a dick! Very poor customer service! Took weed trimmer in, told it would be 7 – 10 business days!!! 29 days later!!! Told me it was ready in 7 days and called!!! There was no call or message left!!! Called him on it! Was in there on the 10 business day and was told it wasent ready!!! Don’t trust this shop!

Had my Toro mower repaired. Great customer service. Rick’s a very nice man and the girl, I cannot recall her name, was wonderful too. Price was right.

Took my weedeater here to get repaired. Charged me 20.00 to look at it. Then told me it needed carbonator Total of 169.00 plus my 20.00. Went to orchard and no charge to look at it and was a 10.00 part and tune up 53.00 later. Hmmmm. 53.00 or 189.00.

Been here like 3 – 4 times. First few times my lawn mower issues were a quick and inexpensive fix. New filter and a new spark plug. The last time however was more expensive. I’ve had my lawn mower for over 6 years, so I guess it was due for some TLC.
There is a $ 20 deposit/​inspection fee that can be applied towards the work if you have them fix the issue.
I was quotes $ 140 to fix several issues with it. Then when it was ready they told me that the front wheels were not turning as they should be and they recommended replacing them. They didn’t have any used wheels so they had to order new ones. Each wheel was $ 20.
So the grand total was $ 170. Still cheaper than buying a new equivalent lawn mower.

The team at Bill’s is awesome! They were the warranty center for a crappy cordless mower I bought at Home Depot and made every effort to make sure I did not have to make another 1 hour trip to service the battery. Kudos to Laura, Ines, and Craig who took care of me while also tackling the bureaucracy of Homelite warranty service.
They have a good selection of landscape equipment at reasonable prices and gave me a reasonable quote to service my chainsaw. If I lived in Manteca, I would definitely use this shop for my power equipment needs.

Bills has a great selection of power equipment, parts and does repair. I did see mainly Stilh, Honda and Echo products; however I wasn’t there for more than fifteen minutes.
When I arrived the people at Bills quickly retrieved all the goodies on my list. The prices for parts are reasonable and the one trip sure beats me having to spend a lot of money on gas; driving all over the place when I can do all most of my power equipment part purchases at one place.