Methodist Mansfield Medical Group

I have been a patient of Dr. Amber Hyde for a few years and I really like her. But today I had a really big problem with the new office policy of if you’re late they will have to reschedule your appointment. This was the 1^st I was ever late for an appointment (which I agree was my fault) and they let me know after I sat down & waited that I will have to reschedule. I’m wasting their time & pushing their appointments back BUT what about all of the times I had 2 wait 15 plus minutes & the one time I waited for 35 minutes. Do I not catch a break from all of the times I have to sit there & wait on the office/​doctor? Oh I guess because I don’t have a doctors degree my time of taking off working & using my gas is not also precious. I was 10 minutes late one time & had to reschedule for a policy that was in effect for a week or two ago, as the front desk told me after I inquired. Oh and to top that off a woman was waiting for 15 – 20 minutes for blood work which the woman that does the blood work realized when she called me back. The office workers were too busy talking & rescheduling appointments to even realize she was just sitting there. What wonderful service, NOT. Guess I will be spending the next few days looking for a new doctor & medical group.

I find most doctors offices exhausting… So my review is on the Doctor. I am a patient with Dr. Hyde — I find her attentive and helpful… My wait time is par for the course. Her nurses are nice and polite. Lab is in office which I find very convenient and appreciated! Very efficient and clean.

THIS is office is EXTREMELY unhelpful and the receptionists are USELESS. MOST DISRESPECTFUL OFFICE I’VE EVER USED. I’m never able to get an appointment (I’ve been an existing client for over 2 years) with my PCP (Georgekutty). This medical office is overpriced and FREQUENTLY make errors on my billing/​insurance. Simple requests are dismissed. The staff is unfriendly and rude, which is not something that I appreciate when I’m feeling ill. You’ll definitely be just a number at this office, they shuttle you in and out as quickly as possible and are ALWAYS running behind (I found myself waiting in the reception area for over 1.5 hours on my first office visit, while the front office staff was in the back having a pizza party… seriously? SERIOUSLY???). It’s better to just go to an Urgent care or walk-​in clinic for your needs. I will no longer be using this office (I finally hit my limit on frustration). I’m utterly disgusted at how horrible the staff is.

Disrespectful and take customers for a ride. Money grabbing.