Kroger Food Store

Very disappointed. I quit going a year ago because the staff we less than friendly and little selection in organic and vegetarian/​vegan options. Tried to give it another go and was run down in the parking lot by a checker asking to see my receipt after I self checked. I happily showed her the receipt with all the listed items present in my basket. The checker accused me of stealing the receipt. I couldn’t even believe it. I pointed out the time stamp on the receipt and asked where I might have stolen a receipt with all of my items with the exact time and date. She then stopped harassing me. Went back to let customer service know about her the situation and while I got an apology, still not worth going back.

All that money spent on a new store. 8:00 on a Saturday night and only two slow as molasses checkers. No visible mgmt in the store, no baggers, makes me feel like I’m in Walmart… C’mon man!

The new Starbucks was disappointing. My drink is wrong and I don’t want to go back and tell her because she took 10 min to give it to me and questioned me getting shots of espresso in the drink to begin with. The whip cream put on was from the end of the bottle and looks terrible.

I’ve gone to this location usually about three times a week for the last almost almost 5 years but in the last two weeks I’ve had two bad experiences. The first was when I witnessed someone representing the Kroger company completely flip out on a customer trying to get gas. The other, today I was in the self checkout and needed $ 60 cash back. The pin pad asked me to enter the amount I needed, then I was lectured by the associate that I am only allowed to get up to $ 50 cash back. Well, there are no signs, or labels indicating this and the pin pad accepted the entered amout of $ 60. How could I have possibly of know that $ 50 was the max? I just felt the lecture was unnecessary when the transaction was already complete and there was nothing indicating what I did was wrong.
Three stars because I’ve been going here for so long with no problems until now. It will be a while though before I come back.
Good customer service is key to the success of any business. I have plenty of choices as to where I buy my groceries. I went to Kroger for the good experience, good service and good products.

I’m biased bc I’m comparing to Kroger on South Cooper. Although this one looks super nice & organized, service is slow, sale items especially milk are not well-​stocked, cashiers are inefficient, self check-​out malfunctions a lot. DO NOT use self check out if you have more than 2 items. Cashiers are ok, not as friendly as the South Cooper one. Even though this one is on the way to our kids’ school, it’s worth taking the detour to the South Cooper Kroger!

I love this Krogers. It has a great variety of foods and wellness items. I love the sushi and cheese bar. The cooked food is always fresh. They have a good floral section that has a great seasonal selection.
The store is always clean. It is usually well staffed and there is always an associate close by for assistance. I an usually able to go through the check out lines fairly quickly. Even during the holidays. Thumbs up Krogers!

Okay so kroger is a nice store and they keep it nicely stocked and clean. It’s easy to get around in and usually pretty easy to get out of… Excluding the 5pm dinner rush… however I just really need to say that their self check out is really confusing and not very user friendly. They should work on that. I have used it multiple times and always seem to pick up my bag too soon or scan my kroger card wrong… Ugh!

I’m a bit of a grocery store snob. I hate dirty stores and if I find more than one expired product I am DONE.
This store has my heart. This location is far superior to so many others. This Kroger has a sushi bar, and great cheese selection, beautiful flower section, and self check out which I adore.
If you are debating checking this store out, don’t, just go. It will make you happy. Promise!

Compared to many Kroger locations, this location has a nice set up. Gas station a stone’s throw away, tons of deals, and it’s in a busy area so they get plenty of business. I have visited this location a few times due to the gas station and its proximity to Aldi.
Each time I have had a great experience, but the express checkout lane leaves a bit to be desired. Some customers take way too long and inconvenience everyone else behind them. Another issue I had with the express checkout is that I told the cashier that I had 7 of a particular item and she looked at me like she didn’t really care. I know that in 2014 Kroger has to have a quantity button, right? People go to express for a reason. Other than that little hiccup, this Kroger location is on my list of places to go shopping and rack up 2x fuel points through the end of summer.

This store was renovated not too long ago. They have polished concrete floors and the freezer cases are nicer than before. I wish Kroger would update all of their stores. That said, I was a fan of this store until I had a horrible experience with the pharmacy. Our doctor’s office tried twice to call in a prescription for my husband who was sick with a bad sinus infection. When I showed up the first time to pick up the prescription I was told that they did not know anything about it. We called the doctor’s office again and caught them just as they were closing. They called the pharmacy again. I went back and was told the same thing — we do not know anything. My husband then called the pharmacy and told them that he knew the prescriptions had been called in. Then the pharmacist admitted that she had received the calls but had told them that she was too busy to take the information and that they just needed to fax it in. A pharmacist too busy to do her job? Needless to say, since the following Monday was a holiday, my husband had to suffer through the weekend all the way until Tuesday.