Cie Cie McDaniel

Unfortunately, I had TWO poor experiences with this stylist.
To start off, Cie Cie does a good job styling hair but her customer service and professionalism is terrible. The first time I took my sister to this salon, Cie Cie was 35 minutes late. We booked the first appointment slot for 9am. We arrived at 8:50am. It was a bad sign when Cie Cie’s door was locked and all lights were out (meaning she had not even been in for that morning). We waited until about 9:20 am and phoned HER (shouldn’t it have been the other way around). She informed me that she was running late because she had to get the kids that were with her something to eat. A simple text or phone call at least 30 minutes prior to the time of the appointment so I could have adjusted my schedule instead of waiting in a salon and seething due to her tardiness and lack of respect by NOT letting me know.
The second circumstance occurred today. For a 2:00pm appointment (that was later postponed TWICE to 4:00pm), I ended up getting my sister at a little after 10pm for kinky twists. Does that even sound right? First, my 2:00pm appointment didn’t start until after 4:30pm. At least, this time, I received a text that she was running late, and the communication was better on her part. She asked me if I could push it back to 3:30pm instead of 2:00pm. I said fine (it’s not like I had a choice though). Then a little before 3pm I received another text asking if I could give her another 30 minutes. I said fine. I, at least, appreciated the heads up she gave me because I would rather wait at home than to wait in a salon pissed off because the stylist is running late. I arrived at 4:10pm thinking we were ten minutes late but actually we were EARLY because she was STILL working on a head finishing up some cornrows. I figured within the next 30 minutes or so she should be finished. I was quoted that the kinky twists should take no longer than 4 hours.
I ended up getting a call later that she had to LEAVE THE SALON to go and take care of an incident that happened at her home involving the police where she went to OAK CLIFF. And she left my sister with another stylist? I’m not a home girl from down the street for the stylist to think it would be ok to leave a client with a head half done to go and tend to a situation at her house. From Mansfield to Oak Cliff, I just feel like we were taken advantage of as a customer especially for a nearly two hour hiatus. Our time and money (still paid full price on BOTH occasions, no discount was offered as an acknowledgement of the wrong done on her part especially with this most recent incident) was invested in this lady only to receive lackluster service as if it was our fault of the circumstances that transpired. Even when the stylist returned from Oak Cliff, no apology was given to my sister (THE CLIENT) and she didn’t immediately proceed to styling her hair. Instead, she started gossiping with the stylist she left my sister with.
The stylist cannot get mad at a client for requesting their hair to be finished on the same day. Who wants to return the next morning with a head half done only to run into something happening the following morning and the stylist can’t make it or she shows up late, then that would throw MY OWN schedule off especially on a Sunday morning!
I don’t appreciate how things were handled. I feel there was a lot of passive aggression especially since an apology was not given to my sister (THE CLIENT) when the stylist returned. Also, when I showed up for payment it was as if everything was ok. I didn’t even receive a comforting message that would restore my confidence in Cie Cie like «This normally does not happen and again I am truly sorry this happened.»
Note to CieCie: it is not wise to gossip or talk negatively about anything pertaining to clients because it will get back to that client.