Carmichael’s Tile & Flooring, Inc

Worst contractor of all on our extensive renovation project! Both our GC David and we were disgusted with how he handled the project, left us in the middle of it, and never did what he promised. At the very end, when he dropped us in a lap of another tier (because he had a more lucrative project that winter to pursue), he promised to come and finish a few things. He never did, cancelled at the last minute, inflicting disruption on our schedule and budget. He demanded $ 2000 upfront for the work he has not done and never reimbursed me for it. He felt no respect to me, nor for the contract and told me directly that he is in it for the money. Contract did not really mean anything to him, once he dropped us. We had to start from scratch with another guy, even though we paid Bob for some of that work in advance under pressure. He is PHENOMENAL at passing blame on others, beware of it!!! I would give him a zero, if it were possible.
Lots of promises — «I’ll be there every day next week» (he ended up coming once for a couple hours), «I’ll fix this for you» (blamed the contractor for not being able to fix the wall even after he assured him that he had a solution), «I know how to install heating mat» (ended up piling a bunch of tiles on top of the mat and pouring adhesive over it — HE NEVER EVEN TESTED THE SYSTEM BEFORE HE LEFT). On the phone, he used foul language with me, swore at our contractor who figured him out before we did.
If you are desperate to hire him, DO NOT GIVE HIM ANY MONEY UPFRONT FOR THE WORK HE HAS NOT DONE!

Bob was fantastic. My wife and I hired Bob to tear up our ceramic tile flooring in our kitchen and replace them with Brazilian cherry hardwoods. Bob came to the house, took measurements, and provided a quote quickly. He even met me to look at wood flooring options.
During the old floor removal, Bob let me know there were five layers of flooring underneath. He stayed true to his original quote, ripped all five layers, put in new subfloors, and installed beautiful new hardwoods. He left our house clean and I would happily bring Bob back for future needs.

Bob did a fantastic job tiling my shower. I’ve worked with a lot contractors over the past year as we made improvements to our home and Bob was by far the best (and easiest) to work with. His work is professional and his quality of craftsmanship/​work is top notch. Looking forward to working with him in the future. ¹⁰⁄₁₀

I hired Bob to install a new floor in my kitchen and mud room. Not only did he do a great job, but he was great to work with as well. He even lent me a few tools, so I could finish some other remodeling I have to do.

It was a pleasure to work with Bob. I needed some tile grouted and had a small window to get it done. Bob checked it out, told me he was pretty busy and if I wanted it done sooner he would lend me a tool to cut up the old stuff. I cut up the old grout and Bob came the next day to knock it.

Bob is really terrific. After a last minute mold discovery, I realized I had to tear down the vinyl surround in my bathroom before I could move into my new home. I called a few people, and Bob came over the same day and gave me a really competitive quote.
In addition to helping me out on very short notice, Bob also stayed true to his quote, got things done quickly and kept things tidy! My bathroom looks great, and I am so pleased with the result!
In addition to his great work– Bob is also just a really nice guy. He was great to do business with.

In a word, perfection. In a few other words: expert; experienced; professional; punctual; reliable; responsive; clean; quick; friendly; affordable. I am a perfectionist myself and hard to impress, but Bob was amazing.
We found Bob simply from taking his business card at a tile store in Norwood (Buddy’s Discount Tile). The first time I called him on a Sunday morning, he answered right away and scheduled to come by the next night. He showed up right on time, gave a thorough explanation of what we could/couldn’t do on our floor, and provided a written estimate on the spot. The price was reasonable and Bob said we could save some money if we pulled up most of the floor and handled uninstallation/​re-​installation of our appliances (stove & dishwasher). I was happy to do the labor there and it saved us several hundred dollars.
Bob scheduled to come and start the work at the end of the week on Friday, and said it would be a 2-​day job. My wife and I ripped up the old pine floor over the next few days with some tools Bob was kind enough to lend us! (Professional crow bar really makes a difference!) Bob said he’d arrive at 9 AM Friday morning to start, and boy did he literally arrive on time, like 9:00 on the absolute dot. He got right to work finishing up the floor removal we couldn’t do, then prepping the floor to install a subfloor. He arrived right on time Saturday morning – actually a little too early as he was blocking my wife’s car in the driveway! – and finished up the work by early afternoon.
He is extremely detail oriented and was very particular about ensuring the tiles were laid down perfectly. He also suggested we tile the bottom of our cabinets (i.e. over the existing white pine) which we weren’t too sure about, but it looked awseome when done… like they’re just floating above the floor. In addition, we needed a couple of stairs to our basement replaced – they were seriously cracked – so he offered to fix them. His assistant picked up some new pine (I paid them back, of course) and he installed them in a jiffy. Plus our basement door was not closing properly and he offered to fix that as well. He did both these fixes unrelated to the floor project free of charge.
The floor came out great and looks amazing. All in all it was an absolute pleasure to work with Bob; I would absolutely recommend him; and absolutely hire him again in the future. Bob is much more than a «tile guy» — he is a very experienced and skilled general contractor and all around great guy.

I can’t say enough about Bob and the work he does. His efficiency, integrity and skill is beyond the call of duty. He tiled my lanai in Naples Florida and I can’t be happier. I wasn’t sure about the design and I needed a little direction, Bob shared his ideas and brought his little touches which made it look very custom!!! The porcelain tile looks like slate and the border was simply amazing. It’s beyond stunning. He came in and efficiently worked and cleaned up after himself. Bob is reliable, honest and prompt. If he says he’s going to be there to do the job, he’s there early and ready to go with en. He works with the utmost work ethic and skill. He made sure to explain the process of the installation and the time-​lines up front. His prices we’re definitely fair and spot on and quite a bargain when compared to other contractors. You can’t go wrong with Bob, he’s one of a kind and a contractor that you most certainly shouldn’t pass up! Bob was very flexible too, he wanted to make sure he was working according to my time-​line because I was in my second home for a short time. Thanks BOB, I love my lanai!!!

Wonderful. Very precise for installing tile, yet also able to complete all aspects of my bathroom remodel, and with very good pricing. Further, willing to return to finish tasks I did not expect. Ready to offer resources for materials, or offer to order at the best price. Travels throughout Greater Boston.
Can’t go wrong — plan to hire aqain