Lockaway Storage – Manor

What can I say! This place was perfect. Big Henry and Amy are awesome. Place is clean and the climate control storage was so great! A+

Climate control unit had clean exterior and interior facility, bright outside lighting, approx 74 °F temp, on-​site security, individual entry code, month — to — month lease, option for direct withdrawl, onsite, or online payments, and restrooms during business hours. Wide spaces between buildings. Sufficient hall width for hauling boxes or larger items. Pavement in excellent condition for larg trucks. 24 hour access is available but must be requested and approved. Must have insurance which can be purchased onsite or proof of coverage on homeowner insurance. Located near a newer housing area. Big Henry has a sense of humor which was greatly appreciated. He processed the registration paperwork efficiently. A special lock is required for new rentals. Hope you found this review helpful.

GREAT!
We needed a storage facility and this location was nearby, so we did some research… Other comments looked promising so we checked them out. It was very easy to do the reservation on their website and when we got to the location, there were no surprises! The staff were very clear and thorough in their explanations and helpful as we got everything set up.
The storage room itself (we rented a 10×20, air conditioned) was impeccable, spotless when we moved in. Access was very easy — the thoughtful attendant searched to find us a location near an exterior door. Hands-​free door opening made the moving in very easy. Marc, one of the employees was particularly helpful when we had questions.
I highly recommend this location, both for the price and more importantly for the great service.

Great location, easily accessible from 290/​130/​Parmer Lane, great folks running the place, very reasonable rates with the special we were able to get in on (50% off for two months), climate controlled units are reasonably comfortable, well lit, decent sized hallways.
Only complaint is the hours. Listed as 0600 – 2200. What they mean is; be out by 2200. Otherwise your stuck inside until they come let you out. Minor complaint really but just be aware.

Very clean atmosphere. Amy and Henry are always very helpful and friendly.

If you want to store an RV, this facility is honestly below average. That is simply based on the price-​value proposition. You can add to that some other factors such as security and customer service, thoroughly locking it in that below-​avg. category.
This place used to be owned by a guy named Michener (and facility was named as such), who eventually cashed out and sold it to Lockaway. Since then, the service and value has gone downhill.
PRICING:
Michener used to give you 1 month free for every 6 months paid. Lockaway changed that to 1 month free for 12 mos. paid, but now they give you nothing for 100 months paid. But that’s actually a good thing, so you’re not locked in, and can move anytime.
In addition, when they took over, they raised their prices «to better serve you…”(LOL).
SECURITY:
This facility has a mixed record on security. While it was still Michener, burglars targeted mine and 3 other RVs, severely damaging some. My door was heavily damaged, but they never got in. The criminals basically walked on site, hopping over a crumbling fence. Lockaway did replace all the fences which was absolutely necessary. Oh, BTW, all the other folks who got targeted moved somewhere else. I was the only fool that stayed.
Also, there are all kind and sundry of shady characters driving around eyeballing your stuff. The shady ones tailgate or try to drive in the exit gate, basically anything they can to sneak in. There does not seem to be any deterrent to stop anyone entering if the shadies give even the laziest effort.
There are lots of beat-​up big rigs parked in the back, and the slim shadies leave them idling for hours while doing heavy maintenance on them, all the while staring at you or blocking your space with their cars, or otherwise scoping you out.
VALUE:
For an RVer, the only plus is covered parking, and drive-​through convenience. The facility is really not set up to accommodate RVs, with a relatively small number of spaces added as an afterthought.
For less money, you can get potable water, air, dump station, and power at each site at Mustang Storage in Round Rock. It is a no-​brainer for RVers. The only downside at Mustang, is you have to back your rig into the slots.
Lockaway has none of these conveniences, taking them out of the competition for RVers.
ACCESS:
This facility is closed from 10pm-​6am. (That doesn’t stop the shadies though). What if you want to hit the road early at 5am? Reportedly, they can alter your access hours on request if need be.
Mustang is open 24hrs.
No brainer…
CUSTOMER SERVICE:
Lockaway customer service does little to impress me. When they raise rates, and eliminate pre-​pay incentives, that doesn’t make me, the customer, happy. They definitely don’t work as hard to please as time goes on. Maybe that comes from belonging to a big corporation. They do their jobs efficiently, but not much more.
About a year ago, they said ideas were in the works for raising the height of the canvass-​covered trailer spots, adding water and dump station, and running power to the RV spots. None of that ever happened and when I asked about the progress, the response was that it wasn’t going to happen.

I’ve been renting a climate controlled unit from them for about a year now without any issues. I shopped around and they were a little more expensive than some other options but they were cleaner than the others, everything was on one floor and they had later access hours. Overall I’m pretty satisfied with them.

It’s 3:20pm. No one is on site and when we called the phone number for help, the worker told us that she was out to lunch. This place closes at 4:30pm. Who goes out to lunch an hour before close?!

Have had a unit for about 2 yrs. there-​thought it was an okay place until I made the mistake of throwing a garden hose in their giant dumpster (they have no warning signs by the dumpster). The office guy drove up and told me there was a $ 40. «dumping fee» and I told him it was only a garden hose. He told me it would then be $ 25. charge. I asked the owner if I could collect the hose from the dumpster-​did the door open. He laughed and said I could open it. (He knew I would not be able to open the latches-​I am a female). I reluctantly went back and paid the $ 25. fee and am telling everyone I know what happened they can’t believe it. I would watch out if you use this storage place so this doesn’t happen to you. They should have signs by the dumpster.