Two Guys And A Van

Zero stars. Negative stars, even.
I’ve moved way too many times in the last 10 years. This was the worst move I have ever had. Since we had a flat rate and not an hourly rate, the movers showed up over an hour late. As soon as I saw the truck they bought, I was concerned that our stuff wouldn’t fit (we definitely underestimated the number of boxes we would have) and immediately told the lead mover. He said he was a «tetris master» and would make it work, no problem. While yes, we didn’t estimate well, there was his chance to get a larger truck and just start later which I would have had no problem with.
Two broken pieces of furniture (a bar and a dresser) and TEN HOURS LATER (mind you, we were moving from a modest sized two bedroom apartment — not a castle) they admitted they couldnt fit everything and that it would be an increased charge for them to make a second trip because of how late it was. Nowhere was this stated in our agreement. Similar to others, they demanded cash payment in full because the «office was closed» and they couldnt run a credit card at that hour. Would not leave with a deposit. Wouldn’t call a manager or anyone. Just stood there demanding cash in full with no warning.
Not my problem that they didn’t finish until 11pm based solely on your incompetence. The lead mover also picked a fight with me over whose responsibility it was that the bar broke. He had asked me if the glass piece was removable — I said I didn’t know and to ask my husband. Instead of waiting to ask him, he played with it for a minute and packed it. He tried to use this to get out of having to reimburse us.
We ended up having to rent a uhaul van the next day and had to do two more trips. TWO. Thats how much of our stuff was left behind.
I know they’re cheap. Thats why we used them. But there is a reason they’re cheap. Please don’t do this to yourself. Save your pennies and use someone else. I used Wizard of Oz moving two previous times and had a good experience in both instances.

Not only did they pack my truck in the weirdest way leaving so much room in the back and saying there was not enough room for all my stuff. They also refused to bring my wardrobe down the stairs.
They stood there for at least 30 minutes just talking before they even started, wasting time till we let them know we weren’t paying them for more then the 2 hours. I mean all I have is a studio. It shouldn’t of taken that long.
They just threw things in the truck. Breaking some of my furniture.
People spend the extra money and get real professionals. Not just two guys, who didn’t even seem to know each other and were overheard negotiating price for one of the guys to stay and help.

I’ve used Two Guys and A Van for four different moves over the past four years. They are my definite go-​to moving company. They’ve been consistently professional, timely, and careful… so much so that I asked them to move a dresser for my mother. The guys are great, very careful, and wrap all of the big furniture prior to moving it. In addition, they are maximize all the moving truck space, skillfully placing items in places where they will not move. Before I moved to Texas, they were very careful to pack up my moving truck… it was like watching people play life-​size Tetris. When I got to Texas, the moving company I used dropped a lot of my things and broke one of my tables. I immediately called Rashid and asked him to open up an office in Houston. If I could use Two Guys and A Van I would. It’s hard to find a trustworthy moving company, and they are definitely who I trust. PS. They are insured and complied with my condo association’s requests in producing insurance records. This is a huge deal, particularly with moving companies. I fully recommend them!

They are not insured. They were busted for not having insurance and producing a fake certificate of insurance aka insurance fraud. If you still choose to use them request for proof of insurance and verify everything!

Let me just say, I was apprehensive about using them but a friend of mine recommended this service — as she used them more than once.
All of the policies and procedures are clearly stated in the agreement and was strongly adhered to — which I didn’t have a problem with. They aren’t the most professional (administrative wise) but it is what it is. I support Black business and this one was well worth it.
My appointment was for 10AM, they arrived 10:05. The job was done around 3PM and that’s commuting from NYC (Inwood area) to East Orange, NJ. The pricing was very cheap compared to other moving companies however, you get what you pay for; they do not have a company branded truck — it’s a Penske rental and the workers have company branded t-​shirts. I’m okay with that. I just want the job done.
We packed our own things ahead of time including the televisions; all they had to do was wrap and carry the larger items.
No complaints in my book. Great job guys!

Don’t EVER use. Very unprofessional on the administrative end. If you need to do expenses or get documents into your building for review you are out of luck. Not sure what type of business this is but it will be my companies last time using them. You will waits weeks for a proper receipt & they always have a «oh yea I forgot to tell you moment when it comes to money». They might be on the cheap end but in the end NOT WORTH IT!

My first experience having to move by myself since I have moved to the city. That alone is stressful. I was moving short notice due to a job change. I had no time to really look for a moving company. I just googled «moving company» and Two guys and a Van popped up.
First off. I want to say thank you soo much to the manager Rashid for accommodating me in such a short time. I sent in my request for a quote and instantly got a response back. When I told him what and where I needed to move he said «sure no problem, we will take care of you» can I just say that was music to my ears!!!
The day of the move the guys were on time. Super professional and and very nice too. I was able to get everything moved and out of my tiny apartment and moved into my new tiny apartment. and the guys even assembled some of my furniture. All –and-​all I will definitely use and highly recommend them again! Thanks guys

Used these guys for a last minute office move and they did a great job! Our office needed to move ASAP due to building management issues and called I called Two Guys And A Van 3 days prior to our move and told them our situation. As a startup we only had a very small budget to work with and they were very helpful, able to send insurance and company info over right away, and gave us extra boxes and packing supplies for FREE!!! They arrived on time at 8am and had us moved into our new office by 2pm. Thats 2 guys packing an office of 20 people!!! Amazing job, highly recommended!

BEWARE
ZERO STARS. AVOID AT ALL COST.
DO NOT. I repeat, DO NOT use Two Guys and a Van Moving under any circumstance. Unless, of course, you want to have your furniture DESTROYED AND have to call the POLICE to get them to leave.
Shadiest moving company ever. They sliced open the bottom of my brand new couch with a box cutter (while unpacking it) and broke a perfect $ 2k Pottery Barn wooden bed frame.
To add insult to injury, they tried to repair my broken bed frame in their van with epoxy– without telling me! So– they broke a bed and tried to jury-​rig it back together so it would break on me later and they could get away without the blame. Not only did that NOT work, they got epoxy all over the bed, destroying the wood and finish. They then fessed up to breaking my beautiful bed and said they would fix it at a repair shop…
WELL, when I got the bed back it was a horrible, terrible mess (see pictures) and I refused to pay for the service. To make matters worse, Rashid, their manager who delivered the bed, WOULD NOT LEAVE and DEMANDED CASH payment, even though their website said that they also take credit card. I had to CALL THE POLICE to get him to leave, after I had already given him $ 100 cash for a security deposit.
This was by far THE WORST experience ever. I now have to file an insurance claim for the damage AND take them to SMALL CLAIMS COURT to get a refund for the move.
THIS COMPANY IS NOT WORTH THE HEADACHE OR THE DAMAGE THEY WILL CAUSE.
Run! Run far far away from these guys!

I echo the «no zero stars option» comment another reviewer made. I have never written a negative review online before, but my experience was so bad, I had to wait a few weeks to calm down before writing this review. I have lived in NYC for more than 15 years and moved several times. I don’t usually use this company for my moves, but I used them this time because I just needed one couch moved from an apartment in the city to a house upstate, and they were willing to price it accordingly. When I made the reservation, I told the guy the couch would need «disassembly» to be moved and then «reassembly» once moved. I asked if they could do that. He told me they could, but that there would be an additional $ 40 charge for disassembly and another $ 40 for reassembly. When they arrived on the day of the move, it turns out they couldn’t do the disassembly after all. The guy kept arguing with me that what this couch required was more than disassembly and that they couldn’t do it. I told him I didn’t know how something can require «more than disassembly» since disassembly means to take something apart. And I asked him if there were limitations on what they could disassemble, why didn’t he tell me those at the time I made the booking or asked me more specific questions to determine whether they could do this type of disassembly or not. The guy was very rude, defensive and kept arguing with me and raised his voice. There was nothing they could do, so they left without moving the couch and made it very clear they would not refund the non-​refundable $ 100 deposit I had made. I found a different company that did the work two days later for the same price and did it very professionally. I am shocked that these guys are still in business. I have really never encountered such a combination of rudeness and incompetence. And that they refused to refund my $ 100 was unbelievable to me when they’re the ones who were not able to move the couch as they had contracted to do. I would strongly recommend looking elsewhere. Whatever money you think you’ll be saving is not worth the type of service you will receive. Like I said, I have never before written a negative online review of anything or anyone, but this was by far the worst experience I have had with a service company.

No zero stars option?
Truthfully, one star is fair, because they weren’t late, they did know how to pack furniture, and the two men who actually did the work were absolutely fine. Those were the positives.
The problems:
Showing up early rather than late, I suppose isn’t so bad, but doing so without any notification just meant they arrived before we were ready for them, created a rushed stressful start, and resulted in colliding with someone getting out on the other end – NOT helpful.
The self proclaimed «General manager, I generally manage everything» aka «guy 1», was rude, rigid, inflexible, unfriendly, and downright surly – towards me, and that was before he rudely and loudly chewed out one of his hard working guys in such a manner as to humiliate him and embarrass everyone within earshot – which was the entire building. Then they managed to make a very small easy job with no large pieces seem like a huge task. There was no bed, no dresser, no couch and everything fit into a ten by ten room. Yes, the have a flat rate estimate, but it was WAY over $ 80 an hour and they literally added $ 10 and up, for every single item over the estimated number of boxes, including very small light ones that I could’ve easily carried two or three of at a time. So, in order to prevent the job from doubling in cost at the last minute, I packed my own car to the hilt. I asked what it would add to the comically high estimate for such a small job if I would help his guys and they would help me with the stuff I’d packed in my own car. He said oh no that’s impossible that’s not the way we do, and then the guys complained that I was in their way as I hoofed up a few boxes.
I can’t believe my friend tipped them AT ALL (but she is kind and noted that the two workers were fine, and that it really was jus the manager that was a jerk… I said give him one extra penny over my dead body, and thankfully she did not tip him).
Bottom line – take an extra minute to find someone better. This job which took less than 90 minutes, had an elevator in one end, no large objects, included a twelve minute drive (exactly) and boxes and bags that fit into a small room a the end cost $ 360-​plus tips.
You could do way way better, as I have in the past. It’s worth making three or four calls, and checking reviews first.

I was looking for a reasonable rate to move a handful of heavy items from New Jersey to Long Island. I called them, and they gave me a quote over the phone — WHICH THEY HONORED upon arrival. Actually they had 3 guys, but they were very nice young men who were extremely polite and helpful. I wasn’t in Jersey for the P/​U — but got excellent reports from the folks over there. The furniture arrived well packed and they managed to get it down a narrow staircase — and around a tight bend without damaging anything. Thanks for a great job!
Highly Recommended