Tru-Facers Kitchens

Trufacers were retained to renovate our apartment in April 2014. They guaranteed that the job would be done in 3 months and started work in June 2014 (after delays because they didn’t have insurance). Due to their incompetence and failure to follow the plans and the coop apartment building’s requirements, the work was delayed an extra five months and wasn’t even complete when we moved in in January 2015. Many aspects of their work were deficient and completely unacceptable, leading to costly remediation. Their painting was horrible, sloppy and is already peeling. They painted with acrylic paint over oil paint without stripping or priming the surface, so the paint peels off. The contract required skim coating and two coats of paint, which was not done on every wall. The plumbing wasn’t done to code or the plans, leading to long delays and it wasn’t working in the master bath when we moved in. A costly and time-​consuming floor sanding and staining project was done in violation of building rules, leading to many complaints about fumes. And the result was uneven and the wrong color, requiring a costly repeat of the job. Tiles in several bathrooms have not been sealed properly and were mounted wrong. New wood flooring separated, creating unsightly and dangerous conditions, with our children suffering splinters. Fixtures such as lighting and window blinds were erroneously discarded or converted by the contractor. Complaints due to dust, debris and trash led to the jobsite being shut down by the city due to Trufacers’ negligence and incompetence. Even their supposed kitchen expertise was flawed, with loose doors that are crooked and stuck, tiles that fell off within weeks of the end of job and a waste hose pipe from the dishwasher that didn’t last a month, flooding the kitchen.

Sam did finally call back and arrange for someone to adjust the doors. (Guess he read my review.) Doors were adjusted until a few days later when one came completely off a hinge. Luckily my Super fixed it as I couldn’t get into the cabinet and was afraid the door was going to fall off completely.
Sam did reply again and sent someone immediately to check on it, as this was a first for the Super. These hinges are tricky. So far so good.
I have raised my rating, but this cost me as I had to pay the Super as well as $ 50 to Tru-​Facers and a tip.

I had used services from Tru-​Facers Kitchens in the past, and was fairly satisfied with them. But when I contacted them for a different new project, Andrew came, measured my kitchen, said that he will get back to me and that was it. In spite of me calling for 3 or 4 times and leaving messages, there was no communication, no call back. According to me that is very unprofessional. If they did not want to take up job for whatever reason, they should have called and said so., no one can compel you to do a certain thing that you do not want to do. I wasted 10 to 15 days just waiting for their response. So sad !

I completely agree with the previous reviewer. After a kitchen fire, our only viable option was re-​facing, which I was very hesitant about. After interviewing three companies and understanding the process, my fears were allayed and we went with Tru-​Facers. Beautiful showroom, and Andrew and Sam were beyond knowledgable and easy to work with during the initial and subsequent visit. There was no hard sell– quite the opposite – they have been in business for many years and their work speaks for itself.
The results were spectacular. We refaced with white, cottage-​style wood, and had a massive selection of top of the line handles and pulls. The crew of two finished the job in 4 days, and every detail was perfect. They were also incredibly nice and efficient, and did some extra work at very little expense.
i will be using Tru-​Facers again for one of my bathrooms in the next few months. Would not hesitate to recommend highly. A++.
Laurie F.

This was one of the oddest companies going. It used to be Nufacers which was also a weird place. This one had to take the cake. Someone came by to estimate a job and I never heard from them. I couldn’t get in back in touch with them either. I guess I was lucky that way. I can’t imagine having someone under contract that you can’t find… I went with another contractor.

I am a real estate agent in Manhattan. Several years ago, Tru-​Facers refaced our kitchen. The new kitchen looks beautiful and I know has added value to our apartment. Since then I have recommended Tru-​Facers to several of my clients who needed to update their apartments before putting them on the market.
Tru-​Facers did terrific work that I believe assisted us in a faster sale. Sam is a professional, easy to work with, takes the time to listen and understand our needs. I recommend him to anyone considering refacing.

AGREE. DO NOT USE THIS COMPANY! Tru-​Facers Kitchens handled the renovation of my apartment last summer. They were really horrible but I had decided to put it past me. I have been in my apartment since July and my bathroom is literally falling apart. My sink and toilet leak. I just had to replace my brand new Kohler toilet because it was the wrong size and forced in. The towel rack, toilet paper holder and shelf fell off. Every time my Super walks in, he just shakes his head. I can totally identify with the other reviewer. Andrew and Sam (the owners) were liars and unreachable when you needed them. The workers in my apartment were sloppy and promised me everything and then ignored me. Their painter stole supplies from me. It was a 2 month ordeal (they promised 2 – 3 weeks). I can’t believe these guys are still in business.

DO NOT USE THIS COMPANY. These guys & in particular «Andrew» their salesman, came in with promises to take everything out of the cabinets, reface, and put everything back. Repeatedly I asked the workers who did the job when they would finish and if they would put the kitchen back together. Repeatedly I was told they would finish by Wednesday (in time for my housekeeper to clean) and that they would put everything back together. THEY DUMPED the drawers of my kitchen into a pile on my dining floor. They yanked everything from the cabinets and threw it all over the floor. They didn’t finish in time for my housekeeper to clean, who I still had to pay for the day. When they did finish the job the two workers, the same who assured me they would put everything back, walked out the door. When I asked them to wait so I could call Tru Facers to confirm they would put everything back together, they refused. When I called the salesman Andrew who sold us the job I was told he was «unavailable and doesn’t have a cell phone.» His boss said, «do you have what Andrew told you in writing?» A TERRIBLE COMPANY. I WOULD NEVER RECOMMEND THEM. DO NOT USE THIS COMPANY. I wish I could post pictures on this site. I will find one that allows photos. No one would ever agree to this level of service (or lack there of).