Susie Chung, MD

Where do I begin? DO NOT GO TO HER FOR END STAGE KIDNEY DISEASE MANAGEMENT OR PRE/​POST TRANSPLANT CARE!!! Maybe okay as an internist or family doc, but that wasn’t what I went to her for.
Began going to her office in April 2013. Felt her bedside manner was an abhorrence and her office was impersonal, not private, and cramped. Basically insinuated that I would need dialysis or a transplant «immediately», yelled at me for not already being on the transplant list, and stated that I «could have cancer» ALL in the first visit. She did not read through my files from previous doctors thoroughly and instead picked out pieces of it that troubled her, despite my condition and kidney function having been stable for nearly 9 years. I had a doctor (my pediatric nephrologist) at Mass General before seeing Dr. Chung and the transition was not nearly as smooth as I had hoped. Everytime I faxed her more info, it felt like I was faxing it to a black hole. Her receptionist, patients, and she frequently talked to/​about other patients loudly with doors open. Tons of privacy violations!
She also wanted to draw blood exclusively from my hands (I’m in my mid twenties and have never been on dialysis, my veins are REALLY healthy) which I refused. She seemed disappointed that I had gone off my meds, which is normal — but instead of putting me back on the ones my original doctor prescribed or creating her own plan she didn’t put me on anything, which I found strange for somebody suffering from chronic kidney disease. Her inability to communicate with me and follow-​up on blood work became frustrating, as I began needing more monitoring. Despite her insistence that I begin the process to get on the transplant list, she offered no support or advice to me on how to do this. She didn’t tell me anything about living donation, either. Basically, I felt that I was supposed to be my own doctor and Google information to fill in the blanks she left in our discussions. Not good.
My last visit with her was in August 2013, after which I found a new nephrologist at NYU who accurately diagnosed me, put me on the proper maintenance medications, and estimated how much time I had before dialysis (about a year). The new nephrologist recommended a transplant center in NY, and within two weeks or our first appointment I was on the transplant list. Within three and a half months, I had received a kidney transplant from a living donor (my mom). Just a comparison of what a good doctor would do in my case, versus what she did. STAY AWAY!

This office cancelled my appointment on zocdoc without informing me. Which is pretty messed up. A phone call explaining why would have been nice. When I call back to ask why the front desk said because the doctor was fully booked. Uhm when I made the appointment it was available. So what you mean by fully booked? But whatever, a phone call to ask me to reschedule would have been nice. Dr Chung is not so great of a doctor either. Picks up her phone in the middle of our consult to ask her staff about another patient. It couldn’t wait? Or could have said oh excuse me. Left me a message that she made sound urgent and asked me to call back but never calls back. I let that go and still continued to see her, but after you cancel my appointment online without notifying me? Forget about it. I would never recommend this office to anyone. And based on the other reviews she seems like a rude person. I’d use the b word but I shouldn’t. I am changing my primary care to another doctor. And you should find another doctor.

I’ve been a patient of Dr Chung for about a year now and am currently looking to find another PCP. Although she seems like a nice person, I never got the feeling like she respected my time as a patient. My first time seeing her was for an annual physical and I ended up waiting over 1 hour! eek! this was during a work day. I was supposed to have a blood test on the same day but since the wait was so long I asked if I can come another day to do it since I had to go back to work. She said it was fine and I should only be paying the copay and nothing more. Long story short my insurance company wanted to charge me about $ 150 for the blood work since it was done on a different day. I called Dr Chung about it and she said she will call the insurance company to straighten it out. I kept getting a bill for the next 5 months and it was a disaster. She was finally able to straighten it out. I went to see her 2 more times and every time the wait is super long. I’ve noticed that she always takes phone calls in the middle of her sessions and it makes you feel like she doesn’t give enough attention to your needs.
So overall unfortunately I would not recommend Dr Chung as a PCP. She made a bad impression with the long wait (even if you are the first patient of the day which I was — she was late coming in and she did not apologize) and poor communication and follow up.

She is a very unorganized doctor who has no regards for patient’s wellbeing. I’ve been with her for over a year and many times, she had disregarded my symptoms. One time, I told her that my kidneys were hurting from a UTI. She said that I would be in much more pain and disregarded my warning. That weekend, my kidneys hurt so much that I could not walk. I had to wait the entire weekend in pain because of her limited office hours. Another time, she told me to ‘wait it out’ when I have UTI’s. My gynecologist almost flipped when I told her Dr. Chung told me to ‘wait it out’.
Once she lost her temper at me because I did not know the procedures of a ppd and asked her to explain it to me again. This time, I had a very high fever, possible flu, and she said that I «looked fine». It’s been two weeks now and I found out I have a sinus infection. She is also late to her appointments many times. This will be the last time I will have her as my doctor. Please find a more well-​organized, caring, and responsible doctor!

Yes, Dr. Chung does normally have a wait. So you have to adjust around it, making an appointment early in the day is recommended.
But she is a quality primary care physician. She’s personable, knowledgeable, and knows a good network of specialists if you’re in need of a referral. I stick with her despite the wait.

My appointment was cancelled with an hour’s notice. Luckily, I hadn’t left my apartment yet. I was taking a chance already seeing as most all reviews mention the long wait times. Go with another office that better values your time and doesn’t accidentally overbook online appointments.

Absolutely the worst Doctor I have ever been to.
I had a lump in my breast, and was very worried. She laughed at me and basically even refused to examine me. Said that at my age it’s not dangerous. She was rude, and very unprofessional.
I went to see a specialist after this horrible experience who couldn’t believe how Dr. Chung treats her patients. She sent me to numerous tests, and although the lump was not cancerous, I have calcium deposits that need to be moderated.
I have no idea how this woman has not been reported or lost her license.

Don’t come here if you value your time.
I’m still waiting at 12:30pm for an 11am appointment. Oh and I was told not to eat all day before coming in. Terrible service.

Will never go back.
The office was packed and the wait was almost an hour long even though I had an appointment. It felt like they book more appointments that they can really take care of. Doctor was alright, not very informative on empathetic but alright. I was prescribed Cipro for my first UTI ever. I was told to call he office immediately if I experience adverse reactions and to stop taking the medication. After 48 hours on the medication I threw up and I had a very high fever, I could not leave the bathroom. I called a total of 4 times during 2 days and never heard back from the doctor. I spoke with the receptionist who was very rude, she promised the Dr will call me back, and I never heard from her. I stopped the medication to stop the adverse reactions but my UTI pains were killing me and at that point I had blood in my urine and back pain. I went the Emergency walk in clinic Medhattan and they treated me with a new antibiotic. They advised me I was lucky the infection did not spread to the kidney.
Dr Susie Chung never returned my calls, never send me the urine tests and I deeply regretted going to her office. This was the most unprofessional Dr I have ever dealt with. Same goes for her office staff. I should have filed a formal complaint and claim the emergency room expenses but did not have the energy to do so. Only after I while I feel is fair to explain what was my experience with this Dr. my advise: Even she may be the only nephrologist that can schedule an appointment for the same day, please reconsider using her.

My boyfriend and I both scheduled appointments with Dr. Chung on Saturday morning for an annual physical. Scheduling process was super easy through ZocDoc (
). Our appointments were 30 mins apart, but we were able to get them only a week and half in advance, which seemed impossible with a lot of other doctors on such short notice!
That being said, we’d already read through both the positive/​negative reviews on ZocDoc so there was already a certain level of expectation. To sum up most of the review on ZocDoc– Dr. Chung is great– speaks fluent English/​Canto and not as fluent in Mandarin it seems like. She’s extremely knowledgeable and takes a genuine interest in explaining things to you and taking her time examining you. But on the flip side, the amount of time she spends with every patient does add up which leads to the prolonged wait time for an appointment. The wait is definitely between 30 mins — 1 hour. However, since we had gone to the appointment with that in mind– we weren’t surprised by it at all.
Her office is very modern and I love the stripes on the walls! There’s a comfortable waiting area and we each brought our ipad/​iphone so we were fine throughout the wait. The appointment itself was about 30 – 45 mins in which she first took you to her office, which she talks to you regarding your concerns/​symptoms and anything else that she might need to know regarding your medical condition. Then you go to the «lab» room it looks like, where she does the blood test. Lastly, there’s a typical exam room, where she performs the physical examination.
It was a pleasant experience and she definitely does follow up personally with phone calls regarding results!

Absolutely horrible experience. Been waiting over an hour and a half and when I asked how much longer the receptionist laughed and said just one person ahead of me. I reminded her the doctor is already an hour and a half late, which she laughed at again and said No. Pretty sure I know how to tell time and would have at least appreciated an acknowledgement about how late they are. Unacceptable. Still here waiting. Will not be returning.