Sports PT of NY

i am a long time martial arts practitioner, and thus have had a lot of experience with injuries, and with PT. when i tore my meniscus and bruised my ACL this fall, i got my doctor to refer me to PT in the hopes be being able to avoid surgery. i have had perhaps six appointments at sports PT of NY at this location, intend to keep coming twice a week for another month or so, and it seems to me that i may well achieve my goal of regaining enough functionality in the knee to be able to continue practicing and teaching without having to have surgery.
the facility itself is pretty bare bones and low rent looking. it is not classy, not a luxury kind of place, and it can get a bit crowded, so if you mind doing your PT three feet away from another person, maybe you need to find a different place. but they have all the equipment they need, and the staff is quite good.
the front desk staff has been friendly and accommodating, both when i have spoken to them on the phone, and each time i have been there. on my first visit, i filled out a form, then waited maybe ten minutes to see the PT guy, michael. he spent a long time talking with me and evaluating the function of my knee. he was attentive to the specifics of my situation (aging martial artist, determined to continue) and he was very thorough in his evaluation, watching me move in many different ways and physically examining the knee.
i was shown a series of exercises and michael watched me as i began each one, correcting my form. he also kept an eye on me as i did the repetitions of the exercises, reminding me about form. after the exercises, he did fifteen or twenty minutes of work on the knee, stretching and massaging the area. he recommended i do the same exercises at home.
that has been the basic structure of each visit, except that he does not do the long evaluation each time. i am good at doing the exercises on my own between my twice weekly visits, so as they get easier, he is adding new ones each time, and making the old ones more challenging. he is attentive, and a more junior person who seems to be working under his supervision keeps an eye on my form, also.
i am used to training hard, and i have often found PT frustrating, because it seems too easy, and therefore not like it is doing any good. michael is making the work challenging, and though my legs ache after each session, i am seeing a definite improvement. it would be great to have my own one-​on-​one coach for all of the exercises, but this is the place my doctor referred me to, and is covered by my insurance, and it is not that kind of place. i do however feel sufficiently monitored, and like i am benefiting from the appointments. michael is smart and attentive.

don’t even bother. it’s a medicaid mill. since it was taken over by another company the therpists are worked to death. two pt adies are good the others don’t what they are doing. please go somewhere else!!!

Short story: facilities and therapists are fine; billing is shady and unreliable — I won’t be back.
Longer story: I went here for a minor issue that’s still unresolved but getting better. The staff were nice, and I thought the facilities were fine. It’s a little weird having your session right next to some other guy, but whatever.
I was told on the first day that with my insurance and my expected treatment, the per-​visit cost would be X% of the full cost, coming out to $Y. I paid that each time and then couldn’t make any sessions for quite a few weeks due to travel and work.
Before I could return, I received a letter in the mail saying I owed the facilities still and that the $Y was an «estimate» and that I actually was being charged two times Y for each visit. I have a very common insurance and expected the estimate to be near-​accurate (they got the % right, so what was off was the treatment cost, evidently). I also learned that I was being charged different amounts for each session even though they were the same length of time and same basic exercises. I called my insurance company and confirmed that there had been no mistake on their side.
One of the things that bothers me about our healthcare system is that you rarely know the charges upfront and instead you’re forced to sign contracts agreeing to pay whatever they charge after the fact. However, you have some expectation that what you’re told by the representatives will be accurate, and you don’t expect to be back-​charged and then shuffled around to different representatives, all claiming to have no responsibility for the issue and no ability (or willingness) to help you resolve it or even navigate it.
I’m switching to a different PT that will be more trustworthy. I would not recommend going here.

I was referred to this place by a sports medicine physician. The first time I tried to make an appointment, I was informed there was no availability for at least 2 weeks, despite the fact that my doctor requested I immediately start PT. I took the earliest available date, and showed up 10 mins early to fill out paperwork. The therapist was over half an hour late, and when she was finished with her previous patient, she leisurely walked him out and spend another 10 minutes chatting to the receptionist.
I told the receptionist that she was 45 minutes late at this point, and I no longer had time for the appointment since I was now extremely late for work. She asked if I wanted to schedule another appointment and told me the next available date was in two weeks, which is almost a month after I had first called to make the appointment.
The lack of punctuality and transparency into their booking system is really quite astounding. Avoid this place if you have a job or any daytime obligations.

I have been coming here for about a month for my father. This is really a great place. Everyone is so polite, friendly and professional. My fathers therapy has been going very smoothly and he can be very difficult but his physical therapist has been fantastic. I have been to other physical therapists for myself and this place stands out because this office offers pretty large space, plus its very clean. They have a lot of clients and are usually pretty busy.

First, this listing has the wrong address. It’s at 32 Union Square East.
This is a very warm and welcoming place. I injured my knee and had pre and post op physical therapy here with Afriquah and Owen. They really do care. Afriquah even texted me during Hurricane Sandy to suggest I make it over to another location where she had relocated due to the power situation. However, I really liked this location better because it looks over union square and when you’re on the bike warming up, your mind gets focused too.
I found Owen to be really helpful in pushing me but not to the point of injury or severe pain. He also gave me very specific things to mention to the doctor to speed my recovery.
Their method is to see more than one patient at a time, but the start time staggered at 15 minute intervals so you do get enough undivided attention and they are watching you and correcting you as needed,
The desk staff is also super sweet and helpful.
I only had to pay $ 20 copay for each session. What a bargain.

I arrive at the physical therapist office 10 minutes early to fill out all the paper work. Then wait and wait another 30 minutes. So I’m a liitle unhappy about burning 40 minutes of work time waiting. When i finally get to see the physical therapist, the facilites are clearly dated, there are about 8 patient tables lying 2 feet away from each other. I feel like i’m in some triage tent in vietnam (with the same equipment in the 1960s). I tell the the physical therapist that I’m taking time off work to get therapy, and I can’t wait 20 – 40 minutes each visit, can she give me some assurance that they will be a bit more punctual next time? She smirks and explains that there is no assurance that I will not be kept waiting for every appointment. I explain that its unacceptiable. Her colleague, who looks like the dad in Family Guy, Peter, starts yelling across the room that their practice has the best physical thereapists in all of new york. He continues to yell this over and over again while walking over to me, yelling that I should ask the patients there how great this practice is?! Then yells at me that I should just leave.
I don’t know if they specialize in geriatic physical therapy or why all the patients there looked like the homeless elderly. I don’t know if the physical therapy is any good. I do know the facilities are 3-​rd rate. if you want to wait 30 – 40 minutes and run the risk of dealing with belligerant staff, find out for yourself. i live in manhatttan. There are always better options.