Prestige Auto Repair

If you care about the appearance of your vehicle whatsoever don’t bring it here for any body work! They had to repeat the paint and body work on my car 5 times and it still isn’t good. They couldn’t seem to get it right and every time they touched the car something else got damaged. I found the customer service to be appalling and the quality of the body work equal to that of student learning how to repair and paint. Every time they attempted to fix what they previously messed up they damaged something else and they always denied damaging saying «I don’t see that, that was there» and then after I remained persistent they would go ahead and fix what they had done wrong. This place is an actual joke!

I found out about Pestige through some friends and figured I’d go by, check it out… get a quote. Right for the get go, they were friendly, honesty and definitely knew there stuff. I noticed they had a lot nice clean Bimmers and Mercs in the shops. I have to admit I was concerned about turn around time since my car is a daily driver. Nonetheless I trusted my gut and setup a time & date to drop my car off on a Saturday… yes they’re available on the weekends. In the end I got quality care, honest and clean communication and cheaper then dealer pricing. Would definitely recommend for the German car enthusiast.

Excellent service. Honest and professional.
Would work with them anytime any work is needed on my car!

This is my first Unilocal review. I never felt a need to write a review before this. But I can’t express how great this place is. I have a black Lexus that I bought 2 years ago so I was really hesitant on finding a good place for body work, replacing some front parts that were scratched (bumper, fender, etc). Rafi helped me, gave me good price but even better did an amazing job in a week! Great paint job, car looks better than when I bought it!

It’s a good first impression. Tried this place out because the Unilocal reviews gave it a good review. Recently had the service engine light turn on and after checking the small things that could make it turn on and still having the light stay on, decided to take the car here. Right away they asked about the small things that could make the light turn on — so it showed they weren’t just trying to take it in, do some overpriced shit and take advantage. They inspected the car and had it for a few hours but after adjusting the issue only charged us for a half an hour. I know the price was still a little overpriced for what they did — since they did tell me what was done, but still not too bad a price. Let’s just consider the extra $$ a good tip.
Only con is they are pretty vague on the receipt of what exactly was done and I hate shops that do that, other than that though, good first impression.

I had an appalling experience at Prestige Auto that included incompetence and lies. I brought my 325xi sedan in because the check engine light was illuminated. I was told I needed brakes /​brake pads and suspension work — $ 2,500. I am super nervous about issues with the brakes, so reluctantly — I had the work done.
When I picked up the car, it sounded like there were tools left in the trunk.
I returned the car to the shop and they said a weld had broken.
I left the car, returned for it later.
When I picked it up — the noise was gone, but there was a piece of the carpet in the trunk that was on the bed /​not the wall. I drove the car 87 miles out of town with my girls and my dog; by the time I arrived, the noise had returned. The suspension had broken and popped through the carpet on the left, and the check engine light — the same one that I brought the car in for — was on.
I was told that it was unsafe to drive car, so I had it towed to a local BMW shop, and imposed on friends to get back to the city with my girls and dog.
I called Prestige. Robert told me that Rafi would call me, but he didn’t. I stopped the charge for the work.
The replacement work at Easton BMW was $ 1,400 — including a $ 600 repair to the carpet, and a $ 140 to fix the thermostat — which is why the engine light was on. Did I need to have the suspension replaced? After Prestige Auto «repaired» it — I had to re– re-​pair it, and the carpet.
When I finally did speak with Rafi about the situation — he told me that when I brought the car in, that the suspension was broken, and had popped through the carpet. Pure Fiction. And very expensive.
In the meantime, in the process of looking for my Prestige Auto receipts. I found that I had paid Prestige to replace the brake pads last year, and 3,000 miles ago.
I made the charge on MasterCard, because Prestige doesn’t take AmEx; and because Prestige refused to acknowledge or speak with MasterCard — I was told that MasterCard could not intervene.
I reported the matter to the Better Business Bureau, and again, Prestige would not answer them, so the case was closed.
Would I recommend Prestige Auto? One star is far too many. I would give them 10 demerits.

Prestige were fantastic! Very efficient, trustworthy and friendly staff. I highly recommend this place!!!

Great service! Took my car in for an inspection and had it done in 20 minutes! Friendly staff. Highly recommend.

I love these guys. Honest. Thorough. Fair. Such a breath of fresh air. They made a loyal customer out of me for sure. Not that I want to wish problems on my car, but I actually look forward to come in and let them take care of me :)

Quick, efficient, this is the place to get your oil changed, tires rotates, car inspected and repaired

Thank You Robert: Today Robert really put my mind at ease, giving my auto a test drive after I felt something was wrong. He was very friendly and made himself immediately available, Robert from Prestige Auto Repair has earned my trust and I would recommend this repair facility particularly to a vehicle owner who is less than mechanically adept because Prestige Auto Repair will take the time to explain what repairs or maintenance your vehicle needs with honesty and respect for your needs and budget.

Great place for getting your auto inspection done quickly and hassle-​free. Friendly management – unusual in nyc auto places.

I called them based on the Unilocal rating and the proximity to my apt. They diagnosed the problem accurately, replaced the faulty part and repaired it implacably. I brought the car at 8:30 am and it was ready at 3:00 pm. Great service, better than expected. I’m delighted.

Best auto mechanic and body shop I had ever experienced. The team are very polite and professionals service with the right price
Keep up the perfect service

I’ll give them the pros first — they did a great job quickly with a tune up for a reasonable price, and were open to doing the work quickly even when busy.
I feel compelled to write my first ever review because I was ripped off by Prestige. I took a hitch to them to be installed, something I would normally do myself and have done in the past. All of the parts were with the car and I had previously applied WD40 to the bolt holes. The car has a simple design and having installed hitches in the past myself I felt this would be a quick half hour to hour max of labor. With no explanation other then «we had to go into the tail lights», which takes 2 minutes of opening the trunk and popping the lights out in my car, I was charged over $ 200 for what should have been done for no more than $ 70 at a reasonable shop.
It seems like they’ve grown accustomed to working with New Yorkers who don’t understand auto work and gouge them on labor for simple, every day tasks. Happy to be proven wrong, but at the moment I feel incredibly slighted by their services.

Called and had my NYS Vehicle Inspection in 20 minutes.
Courteous, polite and pleasant!
Don’t think twice, just go…

It’s nice to be well taken care of, especially on Sunday. When most of us rarely work on Sundays these guys know it’s better for them to all show up and work together.

Friendly and personable customer service. Excellent prices on repairs (on both a Cadillac Escalade and a Range Rover). Wouldn’t take my car anywhere else! Just got back from getting my car inspected there and have taken it in previously for extensive repairs, on which they gave me a fabulous deal.
Only place on Upper East Side that is 24-​hour drop-​off (plus towing).
Raffi is the best. Check this place out!

They will always work with your budget .
Reliable, friendly, great service would recommend

As a follow-​up to my last review, after NY Presitge failed my car for «wiper blades» (they were new) after I said I would not pay $ 680 for «repairs» they quoted me, the car with the failed wiper blades passed the re-​inspection at another station.
At least I didn’t waste $ 680 at NY Prestige but they wasted a lot of my time.