New Drug Loft

Amazing little pharmacy that I popped into by pure chance while looking for a toothbrush. I didn’t recognize it’s actually a pharmacy unless once I’m inside, I was walking down the street from the hotel wondering around and looking for a Walgreens or something and the vitrine caught my attention due to the neat display of Avèné and other French skin care products which I rarely came across in the states «I knew later that those amazing products are getting more popular lastly around here for some reason». The pharmacy is so small BUT packed with excellent goodies and numerous choices. It had the cozy ambience and resemblance to the regular green cross signed French pharmacy gems. I noticed though that OTC products of the same lines are just different in here from what they are in France either specific product names or suffixes at the end or most importantly the concentration of ingredients that are actually in the product. In France the concentrations are generally higher I believe. Anyway it’s an excellent pharmacy «no experience at all with the prescription section», helpful and friendly staff, no crowd of people and very conveniently located near hotels and other frequented businesses.

Very disappointed in the experiences I’ve had at New Drug Loft. They filled my prescription with the wrong medicine not once but twice. Granted, the medicine given in error was thankfully in the same family as the medicine I was prescribed (and this wasn’t a generic vs. brand name error) but this is still an unacceptable mistake. After the first time it happened I vowed to always google the pill name to ensure the pill I received looked correct. So the second time, I did this, and the pill didn’t look right once again. I was assured up and down after the first time that something like this would never happen again and just weeks later, the same exact thing happened. I had several conversations with Ben who assured me that not only would the owner be calling me to apologize, but the pharmacist who made the mistake would also be calling me. Neither person ever called. I don’t think I’ve ever been so disappointed in a customer service experience before especially since with this one, my health is at stake. Thank god I wasn’t allergic to the medicine they gave me in error.

Without a doubt this is the best pharmacy I have ever been to. They went out of the way to help my daughter get the medicine she needed and were incredibly kind and caring. It is so rare to find such a wonderful pharmacy in NYC — the Pharmacist was knowledgable and fabulously helpful.

I recently visited the new drug loft after hearing many great reviews from friends. This place is amazing! Not only is the staff friendly and knowledgeable, the products they carry and good quality and rare to find elsewhere. This place is a new favorite and I will be back there soon! Highly recommend.

What a great pharmacy. They fill my prescriptions quickly and answer my questions without making me feel like a nuisance. I also really like some of the products they carry in the store. Always find new stuff to try in there. Def recommend!

I love this place and the people who work there!!! My doctor unknowingly prescribed a medication that would interact with one of my supplements and the pharmacist (Ben) caught it! the staff is always a wealth of knowledge. Everyone is very down to earth, especially for the upper east side! Always a pleasure to shop there for hard to find beauty goodies. Highly recommend… The personal touch goes a long way!

I almost died because of the incompetance of the telephonist at this pharmacy! She told me my prescription would arrive in 3 days. She failed to say 3 business days. This is crucial when there is a weekend involved. I have thyroid disease. I went without medication for a day and a half, then had to rush in my car from upstate where I was working to get three pills to stay alive (after I had called a second time to find out what day the meds would arrive) until my prescription arrived via post. I began to have heart palpatations and drowsiness while driving. When I spoke to the telephonist she yelled at me for complaining. The bottom line is that they were busy and she was not fully focused when I told her I had only two pills left.
It is a scary mentality when the pharmacy expects an il patient to perform 100% and then yells at you. What would the pharmacy have said to investigators after i had died?