Nail Lounge

Although my past experience in this establishment was awful I tried to go in today to give it another chance. Walked in and all the girls were sitting around talking amongst themselves. Took them a few minutes to acknowledge I was there. After asking me what I wanted to get done, no one bothered tellin me the wait time or even showed me where the colors were. Everyone was doing their own thing ignoring I was a customer who was waiting to be assisted. After 15 minutes of waiting I got up and just left. The service here is horrible. Nothing has changed. Never again.

Horrible!!! So expensive for the crappy work done and they have unprofessional employees. I was sent to someone who had minimal experience. She literally put like 4 – 5 coats of polish on. Dried my nails or so I thought, went home, slept and woke up and my nails had the pillow imprints on them. I spent $ 70 on that bs job. Save your money. This place is too highly publicized for the lack of quality and professionalism.

You may as well go to any other regular place in the heights. I really wanted to love this place. I made an appointment two weeks ahead of time with Angie, being that I saw and liked a lot of her work on Instagram. Upon arriving I noticed that the weren’t very many people there. The girls behind the counter were chatting and there was one girl getting her nails done, otherwise everyone else was free. I asked if Angie was available and they sent me out to the other side of the salon.
Again I asked for Angie. She greeted me and told me that her appointments were backed up and that I would have to wait at least an hour. I was ok with that and decided to wait. After waiting for about thirty minutes two more girls come in looking for Angie. They asked her if she could take them and she whispered to them that I was waiting for her. They were obviously her friends. Maybe five minutes later one of the girls from the other side comes to get me and says that Angie will be busy for a lot longer than an hour and that she would take me. Clearly she decided she would take care of her friends above my appointment which I had already waited on for over 45 minutes. At this point already feeling frustrated I said ok. I really needed to get my nails done as I was going to a wedding the next day.
The girl that ended up doing my nails kept talking on the phone and gossiping with the girl working next to her. At one point she even stepped out for over 15 minutes in the middle of applying acrylic on my nails. If it wasn’t because some of my nails had acrylic on them and some didn’t I would’ve walked out. In the end my nails turned out ok. They were bulky and not at all what I expected. I do not recommend anyone to go here. They really don’t care about new customers. There customers service is horrible. There is nothing welcoming at this salon and the girls there only care to gossip.

Second time at this place. Last time i went I didn’t go back due to The bad service. This time I left with worst service and 2 cuts. I went because it’s a convenient location for me. I keep thinking management will step it up and teach these girls how to give costumer service but no, not yet.
The bad service was not the only disappointment it was the way she handled my cuts. Not once did she apologize, I asked her to put somethings to the cuts so it wouldn’t get infected, I was worried about how filthy everything was. She just sprayed the same alcohol she used to do my nails. They all wore black tops full of fake nail dust which was also all over the counter. The only nice thing about this place is the white couches which I could care less about. Dear management: pray that my cuts don’t get infected and teach your staff to handle it properly. And a mini lesson on costumer service will do some good to your business if you care about that at all.

Very unprofessional. I made an appointment for 10:30 with a specific person. I came all the way from the East Village. When I got there it was still closed. When someone arrived at 11:00, they told me the person that I booked had the day off. I did my nails with someone else and they came out bad. I will not be coming back.

The customer service here its ridiculous, like literally I spent 5 hours waiting to be seen for someone to get my nails cuts. I am a guy and I went there to take my sister and a friend. From the moment I entered into the nail salon. The Colombian lady (called Carolina) which I don’t know what’s her name is has something against us and didn’t want to work with us. She treated us like if I had a disease. My sister asked her if there was anyway someone could see me so we can go. She insisted that she couldn’t let someone manicurist see me. Even the people coming in she sent it to others people that were available but to me she couldn’t sent me. Overall, my experience here was very bad not to mention how annoying she was. I will definitely wouldn’t comeback to this place not only you do a whole full time waiting. But having this Colombian lady (Carolina)greeting us here was not the best experience I ever had.
El servicio al cliente en este salón es de lo peor, literalmente espere más de 5 horas en este establecimiento y al final no siquiera pude cortarme las uñas. Soy un hombre y fui a llevar mi hermana y una amiga para que se hicieran las uñas aquí en este lugar. Pero la experiencia que tuvimos no fue nada agradable. Hay una colombiana el cual desde que entré a la tienda me dio una actitud muy negativa. Mi hermana le pregunta que si hay alguna manera en que alguien, ósea cualquiera me pudiera cortar las uñas? Ella le contesto que no que ya que yo estaba con alguien tenía que esperar a esa persona ósea sin opciones yo entré a las 3 PM y ya eran las 8pm y la muy desarmada ni por qué ya no había personas tuvo la osadía de decirme venga una de las muchachas lo va atender, ni por cortesía lo hizo. Lamentablemente que este sitio disque tan prestigioso, aparte de careros tenga personas como esta colombiana trabajando en este lugar. Especialmente de anfitriona y trabajándole a los clientes con esta actitud tan fea. Me gustaría que el dueño o la dueña de este salón le llame la atención a la Colombiana el cual me dijeron que se llama (Carolina) y le enseñen este review. De como ella le maneja el salón a usted enseñen el review que hasta una señora llamada Mireya la mando antes que yo la pueden buscar en la lista del 01/​15/​2016 por las horas de las 3pm y Mireya llego a las 7:20pm. Es una falta de respeto y consideración de esta mujer (Carolina) a mi persona y a mí familia con su favoritismo y si empeño en hacernos la vida imposible.

I came here for a full set with a matte finish for NYE. I thought I’ll be waiting forever since they were not accepting appointments this day. (The wait was an hour)
The nail technician was nice, but three of my fingers were cut in the process of her shaping my nails. She did apologize, but that doesn’t excuse the fact that my cuticle was bleeding.
She recommended that I put some rhinestones on. I should have asked how much is each stone, because I end up paying $ 100 plus tip during my visit
Also, there is a charge to use your credit card, which I wasn’t told. She just swiped my card and asked me to sign. I asked her to cancel the transaction to use cash instead.
I would really like to love this place but it’s a bit overpriced. The wine was a nice gesture but next time, maybe wine glasses instead of plastic cups.

The salon has a very cute setup but I personally feel the price and service are highly over rated. I decided to give them a try since I saw all the designs on Instagram and because the place looked very cute online. But the place is smaller in person and they have two separate entrances which at first confused me. I was taken care of at the bar setup and the man that took care of me all he did was talk to the people next to him. If you’re looking for a quite place to relax and to be taken care of this is truly not the place to go to. I paid over $ 50 for an acrylic set. I will stick to my regular spot in the Bronx. Uptown has truly become overrated.

I had my first experience with Nail Lounge about a year ago and it was certainly not great but I won’t review them based on that experience because it was too long ago.
I stopped by Nail Lounge today with my aunt who requested to go there specifically (she lives in New Jersey). The only thing good about this visit was that the wait list wasn’t too long and we were started on within 10 minutes of arriving. I got a gel manicure with a nude gel polish. Everything seemed to be going fine until the end when I walked over to my aunt and noticed that my manicurist didn’t completely remove my dark polish from before. This made my nude manicure look dirty. I wasn’t happy whatsoever, for the price I paid I expected a certain amount of professionalism and attention to detail. I immediately regretted my manicure. Not only was my manicure dirty but I was annoyed by the constant yapping my aunts manicurist kept doing. She was on the phone on a phone call the whole entire time she was doing her nails. I couldn’t even hold a conversation with my aunt because I was trying to speak over her manicurist’s conversation.
With that said I regret giving Nail Lounge a second try and I’m frustrated by their false advertisement.

Way too expensive for that bad quality work and bad customer service also super long waiting never coming back…

I’ve been here before so I know their nail work is beautiful but their customer service is horrible. For the price I expect certain things that were not delivered. I’ve been waiting here for 2+ hours and when it’s finally my turn according to their wait list they take their friends. Are you kidding me? There’s hardly any work getting done with them constantly on the phone or talking to people they know who stop in to say hi. As much as I admire my manicure, I feel that this is unacceptable. The owner needs to come and see exactly what’s going on because I’m appalled by this salons service.

For some reason since this spot has been on tv i assumed it was gonna be some high end spot with snobby people but once i walked in the first thing i heard was «esta tipa del toto» from the first desk manicurist, thats when i was like okayyyy im in the hood, duuhh
Other than that i got a nice mani from carolina, I believe shes columbian. she was super sweet and did a great job. I will be back hopefully their debit machine will be working
Mani was $ 10

I made an appt. on their app on the iPhone w. Nayobi for 10:30am and thought «perfect I knock this out and still make it in time for work». But even the app was confusing to use to book an appt., anyways today I walk in for my scheduled appt. and turns out nayobi doesn’t even work Tuesday?!?, I replied «ok» and waited to see if someone else can see me instead. They then asked me have a seat and said the other girls will come shortly I waited 10 minutes nobody showed up yet. And I honestly know for a full set of acrylic nails takes atleast an hr. So I decided to leave. I couldn’t risk staying for maybe another 10 – 20 minutes waiting for their staff to show up, cause again I did have work right after my appt. so I left and did my nails else where. It sucks this place has some what potential but where is the management!!! Definitely never going back there again I value my time very much.

A pile of dog poop with a nice wrapper sums up this nail shack.

Went on a Saturday, was the first one in when they opened. Got taken right away & was there until 1:30 (opened at 10:30) I have a feeling the woman performing the service had never done the ombré acrylic so we had some re-do’s.
When paying $ 120 for a service it would’ve been nice if the nail tech would’ve said she was uncomfortable performing such design & I would’ve waited for the next available artist.
Overall they turned out good, I’m pretty happy. Two broke in less than a week which is a HUGE bummer as I was on vacation in PR & couldn’t run back to the shop for a touch-​up.

Let me start off by saying … I really wanted to like this place …
The best way for me to explain my experience is with the following pro’s and con’s …
Pro’s
— Pricing was competitive
— Saily (my nail tech) was very friendly
— Wait time was about an hour (Wednesday at 3:30 PM)
— Shaped nails thoroughly
Con’s
— Nail polish selection & organization was messy. No proper brand, color scheme, or even display layout. Polishes were behind nail tech station making it uncomfortable to browse.
— Unprofessional … 1) When I walked in and asked how long the expected wait time was, the lady speaking to me ignored me and went on to answer a phone call merely pointing at the sign in sheet. 2) Saily stopped in the middle of doing my nails to do several personal tasks such as browsing her friends Facebook account and answering several phone calls.
— Lack of attention to detail … 1) I had asked Saily for French tips, after nearly completing an entire hand, she looks up and states «oh yeah, you wanted French tips right? Why didn’t you say anything». I decided to not complain and let her finish. 2) When she asked if I wanted any stones, I asked (this time in Spanish to prevent any misunderstanding) for 3 stones (1 big, medium & small). Instead she did a row of 8 stones, all random sizes. 3) When having my nails dry. I noticed one of the nails with the stones had smudged polish on it. Even though I had not bumped my hand on anything. 4) Upon trying to pay in order to leave. I had to once again wait for her to complete a phone call before being able to pay.
Bottom line. Even though this place is highly recommended by online beauty guru’s and was featured on TV, it was most definitely was a let down and I will not be returning or recommending this place. There are much better options out there.

Yeah, if you go on a Friday or Saturday afternoon or later, you’ll be waiting 4 hours. But, that’s what appointments on weekday evenings are for. I make appointments with Eliana, am always taken on time, and am out the door in an hour and fifteen minutes, including drying time, for an acrylic fill in. And it only costs $ 20.
My nails always look completely fantastic and can last looking that way for 3 – 4 weeks if I wanna go that long between fills. No chips or anything. Seriously no regrets. I mean, I don’t know if I’d go OUT OF MY WAY to come here if I lived far – I don’t get any nail art, so it’s not like I can’t find others who do great acrylic sets, but everyone complaining needs to chill.

pros:
–acrylic set done with pink power
–they include clear base coat in gel form so even if you remove nail polish you will have shiny clear nails
–they take their time doing each individual’s nail (not rushed work like in typical asian nail salons)
–not pushy when offering a product
cons:
–price
–location is small (clients sit on a high chair along side other customers, literally along side so space can become limited and tight)
–not set up well (each manicurist has their own ‘bag’ with all the things they need to take care of the client which is a little annoying compared to traditional asian nail salon that has each table set up and ready)
the only reason i gave nail lounge 4 stars instead of 5 is because i feel they charge too much for their serves, but other then that the staff was friendly and did an excellent job. i would defiantly go back for their services however with those prices it’ll be difficult to actually return

I’m really big on who does my hair and nails. Went here and was not really satisfy with the work. I was pretty disappointed would be a better way to sum up my experience. The place is not professional what-​so-​ever. Its ghetto and the nail polish is cheap. I asked for a designed and they used some type of stamp contraption.
I’m used to a place where people free hand with designs. If you must go here I would suggested Sally. She did not do my nails but she was the only one who seem to know what she was doing.
I ended up paying $ 60.00 for subpar work. I had a wonderful nail Tech in Ga at candy coated nails. Tori was my girl when it came to nails and I’m hoping I will find someone as good as her.
If you are into ghetto spots will low quality work, this is the place for you.

First time at nail lounge wanted to see how these nails would look on me since I have followed them in IG for a long time. Cousin and I went. There’s ups and downs:
Downs:
They don’t have the swatches of the nail colors you have to paint your nail to have an idea of the color.
While your doing your nails the seats are not too comfy and you catch yourself leaning in more.
Would like to be informed who will take me as a customer, and not feel I was skipped.
Would like the management to be more social and asking if anyone needs anything.
Ups:
Nail techs (when their not distracted) are very nice and help you with the best design.
The stencil stamps are amazing technique to watch done.
Their jewelry for nails are a lot of options.
They try to get you done as soon as possible knowing the time you been there.
Overall, it was a nice experience. I would try them again but with an appointment to see if the experience is a little better than this one. Thank you ladies at Nail Lounge.