Green Candy New York

This service is HORRIBLE. They showed up 20 minutes late and left after an hour and a half even though I paid for a full three hours. The floors were not mopped, bathrooms untouched, the counters were not wiped down, windowsills dusty, nothing vacuumed, and they were rude. I have honestly been trying to figure out what they did while they were here! I never write reviews but after today I felt compelled to.
This is by far the worst service I have ever had. Do not ever use them, they are not «green» and do not clean. When asked for a refund they said they can clean again, when I told them no I do not want to use them again they replied «You get free clean or you get nothing. Have a good life.»

I saw a deal for 2 hours of cleaning on Gilt so I said what the heck and bought it. Honestly I didn’t really care about the «green» products, I just wanted an inexpensive cleaning lady because I have been too busy to spend the time doing it myself.
The woman showed up 15 minutes late, but apologized saying she passed my building. No problem there. I live in a medium sized studio, when I showed her everything that needed to be cleaned she responded with «well i’ll see if I have enough time». Um, not enough time to clean 2 rooms? Plus she showed up late, which I didn’t mind until she made a comment about what would be okay on her watch.
While she cleaned the kitchen and living room, she left my kitchen sink running for no joke 40 – 45 minutes, so much for being «green»! Then the sink and tub were also on the entire time she was in the bathroom. And those «green» products were just one spray bottle filled with something that didn’t really smell «green». Plus she used my swiffer.
At the end she double checked if she should change my bed sheets. I responded yes, and she said «okay, well I only have 4 minutes left». Which really, she had more because she showed up 15 minutes late, so my 2 hours should have started when she got here, not when she was supposed to be here! She even told me I was her last appointment, so it’s not like she had to run somewhere else. You got here late, now finish your job.
The thing that angered me most is when she told me she felt like she was going to die because it was so hot in my apartment. The temperate outside was in the 70’s, so I had the door and window opened for a breeze. She never once mentioned the temperature issue before but had to try and make me feel bad. I told her if she had asked I would have happily turned on the a/​c. Then as she left she was like I cannot wait to be in the a/​c on the train, that will be the best past of my day.
Clearly they don’t teach the Green Candy cleansers any type of customer service. Sure my apartment is clean, but I will not be going back to this service ever. It really left me with a bad feeling and I do not feel like a valued customer. My discounted service could have been an opportunity for them to hook me in as a full time customer, but no way!

I’ve never written a bad review, I really try to give the benefit of the doubt, but I am in COMPLETE AGREEMENT with the first two reviews. I can’t say this business is an intentional scam but it effectively is one.
The first time I used this service I was a little surprised by the tone of the email and what ‘they would not do’ in terms of cleaning. The cleaning lady arrived late and then proceeded to tell me that she needed more time to clean the place then the amount of time I purchased, contradicting what I was told in the earlier email. She then spent time calling her boss who told her she could do it. Fine. She commences cleaning with ONLY MY PRODUCTS (supposedly a ‘green’ cleaning). I ask her where the green supplies are and she replies, I kid you not, ‘Oh, you want me to use that stuff?’ I tell her yes and she says okay but then only uses my stuff. I don’t think she brought anything with her. I didn’t feel right watching her like a hawk so I figured I’d see if she did an okay job and take it up with Rachel at Green Candy later. I email Rachel and tell her what happened. She emails back and apologizes and says one, the lady has been fired for not using the right products (which I didn’t want!) and two she’ll offer me another discounted cleaning. Okay.
Round two. A couple months later, a different cleaning lady shows up, also late. She says her sister cleaned my place the first time. I ask her if her sister still works for Green Candy and she says yes. So it seems I was placated with a lie. She goes on to argue with me over whether my place is a one bedroom (it’s more money and time for a larger pace). She says there are three rooms including the bathroom. I say yes, and only one of them is a bedroom, hence a ‘one bedroom’. I ask her where her green cleaning supplies are, she pulls out a single bottle of cleaner and tells me she still needs to use my stuff. Sigh. I say okay. I leave the room and when I come back I see her POURING MY CLEANER INTO THE BOTTLE SHE CLAIMS IS FULL OF GREEN CLEANING LIQUID. I wish I were making this up. She stops quickly and says something to the effect of, ‘Oh, I just need a little bit of this.’ She proceeds to talk on the phone for two hours while doing a mediocre job with my normal supplies.
After both cleanings the place wreaked of lysol. I had to ask her to do simple thigns like clean a mirror or dust the blinds, as if those were extras. There is NOTHING GREEN about this place. I think Rachel heard the term ‘cross contamination’ in a movie and thought it sounded jargon-​y. NEVER USE THIS SERVICE. Obviously.

This is a joke of an operation. Do yourself a favor and avoid them. I cancelled my appointment and got a refund, but feel strongly enough to write this scathing review solely from the experience of rude emails I received attempting to have my apartment cleaned.
I have been thinking about getting a cleaning service for a while. I saw a «deal» on thrilllist, 3 hours service and said what the heck, I’ll see how I like these folks, I’d like to get a semi regular service, anyhow.
Upon scheduling my appointment, I got a rather obnoxious reply with their policies for the appointment. There wasn’t one positive sentiment in the entire rant about how many things they won’t do, their requirements that the customer provide their own supplies for fear of «cross contamination.» Most ironic part about the request was they call themselves «green» but insist that I provide paper towels and Swiffers. Ha. Swiffers. Give me a break. I’m lazy as shit and I don’t have to use such an absurd waste of money, landfill fillers. Anyhow.
Their list of things they wouldn’t do was longer than the list of what they would, and totally normal things such as dusting window sills, baseboards, LIGHT SWITCHES?!!@, scrubbing floors in kitchen or bath, CORNERS!, inside cabinets or fridges, wash dishes or empty the dishwasher?!
Gee, so what do you do? cobwebs, cleaning mirrors, taking out the trash?! WTF, I’m pretty sure I actually live in my place, so cobwebs are not a problem and I can manage to wipe my counter. Oh, they said they would LOAD my dishwasher. Please.
After getting an additional bill for $ 27 to clean my fridge, I told Rachel nevermind, cancel, to which her only reply was «Cool»
I don’t know about you, but I sure as hell won’t pay somebody to come into my house, tell me everything they won’t do, save me no time at all and treat me like shit.

My first clue that this was not a truly «green» business is when i had to tell the cleaning lady not to leave the water running while doing the dishes. After three hours when she announced she was done, i inspected the apt only to find dirty windowsills, streaks all over my stainless steel fridge, and hair and dust in the corners of my bathroom. When i pointed these out to her she just stared at me like a child. Don’t use this service or else you’ll end up having to re-​clean your apartment like i had to.