Ecomundo Cleaning Cooperative

I recently used Ecomundo Cleaning. My Apartment was a disaster, especially after having a baby. The two women that came and cleaned made my apartment sparkle, and did a great DEEP clean. They even mopped under the area rug. I fell in love! Will def be using again!

We’ve used Ecomundo for almost 2 years of cleanings, once every other week. They have sent the same person, Rosa, along with a second person every time. We are now moving out of NYC and can only hope to find another service that’s as good! In the 2 years we’ve used them they have always been professional, on time, and done a great job with our 2-​bedroom apartment that has 2 cats (and lots of cat hair). Kitchen and bathroom get the most attention, as they should. I love coming home on a day when I know Rosa has been to our home. I also like supporting a worker-​owned cooperative.

Sadly this is the first time I feel like I have to leave a bad review to hopefully spare future customers the bad experience we had. Ecomundo came recommended to us as we moved into a new apartment that needed a deep clean and we thought it would be well worth the price to hire someone. We were given a quote that was more than I’ve ever spent on a cleaning, but if it was to include the front of cabinets, window frames, baseboards, doors and a general «deep clean», I thought it would be worth it. We bought the recommended cleaning products and cleared the space of clothes and items to streamline the cleaning process.
A woman arrived who seemed super unhappy and even a little angry. The communication wasn’t great, but it didn’t seem to be a big problem. She finished the kitchen and I went to check it out, only to find that the cabinets were not cleaned, and the floor was still full of marks. I asked her if she was finished with the kitchen — she said yes, so I asked her about the cabinet doors and floor. This is when she got angry at me and yelled that she wasn’t given the right products. I pointed at the products I bought and the mops etc that I’d put out, and she said she didn’t see them. Then she angrily re-​cleaned the kitchen, and a new situation started where she would clean a room, and yell CHECK! for me to check the room. It was so uncomfortable and her cleaning was not at all up to snuff — streaks left on mirrors, just blatant marks and dirt on the floors, fixtures, doors. I should have just asked her to leave, but instead we called the company and left a voicemail to see if there was some confusion. We didn’t receive a call back, instead they called her, which then she yelled at me — but again we couldn’t quite communicate so I kept asking her if she knew that we had ordered a deep clean and maybe there was some confusion. I let her finish — my mistake clearly, and gave her the prepared check for the amount that was quoted to us, figuring that I’d just have to take it up with the company.
My husband and I spend 4 hours after she left cleaning things — even the bathroom sink was still full of dirt and scum, facets were not wiped, the rugs were not vacuumed well. It was almost comical how bad the job was and it frustrated me so much that we’d spent a lot of money on SUCH A POOR JOB.
The company sent us a «how did it go» email which we responded to, but we did not hear back. We even called the next day as it just seemed weird that they didn’t respond at all. NO call back, no nothing, But they happily cashed the check, which now makes me feel like I was completely HAD. I don’t understand what happened and I can’t believe their customer service is such that they felt no need to respond to us.
So there you go — money wasted, terrible job, non-​existent customer service. Save yourself the trouble.

A parent group listserve recommended Ecomundo. I love the concept. We had them come clean our dirty apartment (that a cat, 2 adults, and 2 small children live in). Rosario and Guadelupe did an amazing job. I only left off one star because I had to clean a few spots on the floor that weren’t done, but they really went above and beyond that it was easy to overlook. They moved our fridge, stove, couches, etc. They were amazing. I am going to use them on a regular basis. We did have a regular cleaning lady but she often changed days on us, and that doesn’t work for our family. Ecomundo has saved the day!

The lady used up all my essential oil on I don’t know what cause my floors were still dirty. Yes you read correctly, dirty. There was even a huge sticky spot left on my bathroom floor. Then she asked if all was well before she left & I responded «hiciste lo que podiste, gracias» you did what you could, thanks.
I was also under the impression two people would be coming to my place but only one lady came.
She did a nice job cleaning the basics and getting most of the writing off my walls (I have two toddlers) other than that I can’t say I was thrilled. Was really hoping this would be my go to cleaning people.
My search continues …

Ecomundo are lifesavers! I first heard about them last year through a parents’ email group in my neighborhood… we actually have/​had a regular cleaning woman we would occasionally hire — she is phenomenal but often reschedules on us last-​minute. I figured that a service would be more reliable schedule-​wise plus I love that they are a coop and use eco-​friendly products. For the first cleaning they usually send 2 people — I was really impressed with the job they did! I have since used them monthly and continue to enjoy great results from Maria, who I find reliable, trustworthy and friendly. I aim to sell our apartment later this year and plan to bump up our services to every other week. The website is very informative (providing details on supplies, special services etc.) and communication with the office is friendly and prompt. I look forward to every Ecomundo cleaning and you will too!

My Ecomundo cleaner is fabulous! Prompt, respectful of my self and belongings, discrete and all those basics, she is determined and tireless. Everything shines much better than I could ever do or imagine. I appreciate the environmental-​sensitivity. Ecomundo is the fifth cleaning service I have used in several localities; it is by far the best. Highly recommended!
Doctor in Astoria

About a year ago saw ecomundo advertised and loved that it was a co-​operative green cleaning company. Then found the Unilocal deal and decided to give it a try. It’s been bliss ever sense. We typically have someone from ecomundo come once a month to tend to our two bedroom and they do a wonderful job with attention to detail (admittedly some are better than others) but overal quality is high. Remember to supply your own green products and you’re good to go. I recommend you give them a try!

Used this service several months ago and thought it was ok. We don’t pay for this type of service, to get our apartment cleaned by a «professional», so I don’t really have a reference point or anything to compare it to. I just saw a good deal on Unilocal,$ 95 for $ 125 of service, and went for it.
My house was dirty and quite dusty, and the cleaning-​ladies did the best they could. There were some spots that they missed, but they sure did a lot in the 3 – 4 hours that they were there. They were supposed to be at my apartment at 10am, but called me 10 minutes after the hour to ask how to get to my building. I believe Ecomundo should prepare their people with directions before they send them out, so that they’re on time.
Overall, I thought they did a pretty good job. I would consider using them again. Prompt email responses when scheduling (I like that) and a friendly staff too.

Great service and friendly staff… very approachable! The use of green products is what sold me… no complaints from me… I’m so glad I am using Ecomundo!