DND Carpet & Upholstery Cleaning

Just had a very disappointing experience with DND, don’t recommend this company at all. Called DND and asked for a quote to remove stains from my couch and 6 dining chairs and apply Scotchguard or other product that could impermeabilize and protect fabric from further stainings. Was told that someone would come to my apt. to see the couch and chairs, recommend the best procedure and give me a quote. I had no obligation to have the job done but if I wanted they would do the job immediately. The person who came clearly did not have knowledge to evaluate the stainings and recommend the correct procedure. He offered 3 services ranging from $ 200.00 to $ 350.00 and emphasized how deep each one would go to kill bacteria. Since the couch is 9 months old we decided for the basic cleaning because we did not feel that we needed any deep cleaning. Not only the stainings did not come out but we were told at the end that the basic procedure that we would have to pay an extra $ 120.00 to have Scotchguard applied. The Scotchguard was only included if I had chosen the most expensive procedure. And worst, when I spoke to the guy’s boss, I was told that Scotchguard is only appropriate for suade and microfiber and that it was not recommended to my couch’s fabric. What kind of company is it that sends a non-​experienced person to evaluate and recommend a service? My goal was to have the stains removed and not to wash the couch. If they could not guarantee that the procedure would work they should have said it very clearly and not just do it and assume that I would be ok with that.