Dee’s Housekeeping

Nathalie cleaned my apt for the 2^nd time in 2 months and both times she did a magnificent job! I so appreciate her skills and pleasant nature — it was totally a positive experience having her in my small west village apt., which is now shiny, clean and fresh :)
Lisa Z

Terrible experience from Life Booker.
I had someone scheduled to clean my place, and she didn’t show up. When I called the service, the woman was sorry, and we rescheduled. Guess what, nobody showed up again. This time, my calls went unanswered. So it’s like I gave them money to not clean my apartment.
Pretty terrible.

I’m very surprised with the below reviews as I actually had a fantastic experience using the Lifebooker voucher. I will admit that the cleaning lady came late, but she was super apologetic and promised she would make up the time. We came home to a sparkling apartment and would absolutely use Dee’s again if it wasn’t so damn expensive!

DO NOT WASTE YOUR MONEY! We bought a 2 hour cleaning LifeBooker certificate that was 50% off ($ 45 originally $ 90) thinking it was a great deal… the woman was nice and I do appreciate her help, but when she left I felt as if I could have done a WAY better job in half the time. Our floors were still a mess and besides for the kitchen and bath, NOTHING else was cleaned or even wiped down! I thought the whole point of having a cleaning person was to do the nitty gritty — the things that never get touched… Oh well… lesson learned.

I wish Unilocal would give an option for zero stars, even negative. This place is TERRIBLE! We purchased 4 vouchers each for 2-​hour cleaning from Lifebooker. First of all, they only do appointments at 9, 12, and 3, inconvienent, but okay. First appointment, I had made arrangements to come into work a little late to get a 9am cleaning time. I had requested if the maid could come a little early. The woman e-​mailing me (Nelly) said she would put in the request but couldn’t guarantee anything. Ok. Not only was the request not met (Yes, I understand it is just a request, but still… come on. First appointment of the day and you can’t get there a few minutes early?), but she was 20 minutes LATE!!! No apology, no greeting, nothing. She did start cleaning right away. I suppose that is good. When I came home, things were somewhat cleaned, but I can’t imagine what she did for 2 hours. I expected that someone who cleaned for a living would be more efficient than me, but I could have gotten twice as much done as she did in 2 hours. Fortunately for me, she didn’t take her tip that I left on the door — and pointed out to her before I left. Maybe she accepted that she did a half-​a$$ job, I don’t know.
If I had only purchased one voucher, I would have never gotten in touch with them again, but I had 3more, and I hate cleaning, so I gave it another shot.
After a couple back and forth e-​mails and it being confirmed that the maid could arrive 15 minutes early, we agreed a time for today (Nov 22) at noon (15 minutes early being 11:45am). My husband works a later shift and doesn’t have to leave for work until 11:50am. Perfect! I thought. I was fully hoping this experience would be better. A few days ago I found out we were having out of town guests. I emailed Nelly to see if I could use 2 vouchers to get a 4-​hour cleaning to get EVERYTHING cleaned (my apartment is about 300 sq ft, 4 hours is more than enough time to get everything truly cleaned). Nelly said that would be okay. My husband waited and waited and had to leave at 11:57am. Naturally I was upset. I have multiple guests arriving tomorrow and do not have time to clean — hence having someone come clean. I sent an e-​mail to Nelly saying what happened and that we were disappointed. I received a phone call at 12:22pm saying the maid was outside ringing out bell (over half an hour LATE AGAIN!!!) When I explained that I was under the impression she would be there at 11:45 (since it was never stated that she couldn’t after the initial agreement), she denies it says that 12pm was the time agreed. Ummm, no and even IF that were true, the girl was STILL LATE. I doubt she would stand outside ringing a bell for 22 minutes, if she did she’s got to be one extremely dumb person.
When Nelly replied to my email she stated that my vouchers were now VOID because it counts as a no-​show. Uh, I’m not the one who no-​showed. Her staff was over 20 minutes LATE TWICE! And somehow I’m the one to blame.
No thanks. AVOID THIS PLACE!!!

i only gave this one star, because there is no zero star rating. the lady turned up one and a half hours late. horrible attitude.
scratched up my stainless steel stovetop.
my husband and i had to spend the whole afternoon cleaning what we paid to have cleaned. the worst. terrible terrible terrible. do not use.

The cleaning lady arrived right on time, even a few minutes before. She set to work on making the bathroom look shiny, and did a good job besides some dust left on a rack. The main thing I was impressed about was efficiency: she had our list of tasks done half an hour before the time was up, and we had to come up with a few extra things to fill the time (actually, we needed that extra bit of help to get the window sills back to white – yes, we’re semi-​slobs!) It was not a deep cleaning, but I was just expecting the main surfaces to be cleaned and dusted and she did a great job at that. I will look for more deals with Dees… cos I could get used to dust-​free living!

I had a very so so experience with Dee’s housecleaning today — I got charged $ 130 for 3 hours of not very expert deep cleaning, wasn’t told the name of the young lady’s boss, and ended up tipping $ 10 as she didn’t have change. $ 140 for 3 hours of not great cleaning of 3 rooms, and I let myself be hustled into it, which makes me a dumbass. When I was staying in Queens I called this Polish Maid service, got a fellow name Andre on the phone, got great service, and wasn’t overcharged. I should have stuck with him. Warning: If there is just one Unilocal review, beware of the glowing remarks. I am a sucker now. A broke one.

Dee’s Housekeeping is a fantastic cleaning service — fast and thorough. The housemaids can be trusted, both with your personal belongings and also simply to do a great job. It’s easy to set up appointments too, as the owner Nelly is very responsive over e-​mail.
If you see a deal for Dee’s Housekeeping on any couponing site (which is how I first found the company), don’t be afraid to purchase it. In fact, that’s when you should, as normal prices are more expensive than what you’d be charged from a standalone housecleaner. Weekly service, which covers the cost of cleaning supplies, is $ 100, bi-​weekly $ 125, and monthly $ 150 plus tax. Dee’s Housekeeping also offers laundry service, the changing of bedsheets, and with regular service, organization inside drawers and cabinets.
The bottom line is that Dee’s Housekeeping is great, and left my apartment in better shape than many other housekeepers I’d used. But if money is a concern, you might be better off asking friends for referrals from cleaners not affiliated with a company.