Cox Communications

Our cable box started having issues with reception and interference and we were told (wrongly, as we later learned) that we had to take the box to the Cox store and exchange it. We got there and waited 45 minutes. When we finally got to a counter, the lady working there didn’t know what she was doing. It took another 45 minutes to get the box and we later found out, when we got two bills, that she had created a whole new account for us with the new box, and we were being double billed. On top of that, it was the wrong kind of box and wouldn’t work on our set. (This was back in October and like the other reviewer says, there were only two people and the one lady couldn’t work alone.)
So we took the box back and got a guy who was exasperated with the errors but had to call some corporate number to get everything straightened out, which took over an hour. We got a replacement box but it had even worse reception than the first one we turned in, and after several calls and visits to the store, we realized they weren’t really supporting the boxes anymore because they wanted people to pay for an HD upgrade instead. We canceled service which, of course, meant going back to the store and returning the box. Somehow, whoever it was who helped us that day re-​activated the extra account we were wrongly signed up for way back when this all started, and it took three months to get THAT straightened out.
Oh, and when I worked for an insurance company, literally every customer we had who had once been or still was a Cox consumer had a ding on their credit report from Cox. Check your credit reports. I had to correct mine after this fiasco with the boxes happened because they had me reported as having never turned in that «second» box, even though there was no second box.

They literally have two employees working on the only day people have off (Sat) and one of them can’t work alone sometimes. If you need to do anything here assume it will take hours.