Cohen’s Gentle Dental

This was a nightmare. I went in for a procedure, they had to send out for insurance approval. When they got it, they told me they don’t actually do that procedure I was approved for, only a more expensive one, so I would have to pay the difference. I asked why they would send approval for a procedure they don’t do, and they told me I had to call the insurance and figure it out. After some arguing they told me they would call the insurance and call me back the next day. I never heard from them. I kept calling for a week, left several messages, finally got a hold of them, and was told they weren’t doing any major procedures with insurance acquired through the insurance exchange.
Then the person told me that he supervisor thought I should try another dentist office. Thanks! What a great suggestion. They were useless, they wasted my time, and the money I paid when I went in. And I’ve just been sitting here with pain, waiting for nothing.
Absolutely Useless.

I chose Cohen’s Gentle Dental because of insurance purposes. I requested both a regular cleaning and a consult for Invisalign or other orthodontic work.
When I made my appointment, I received a call from them a few days later saying that the dentist at that location (231^st) didn’t accept my insurance at that particular location, only at the Broadway location. Doesn’t make any sense to me, but okay, so I changed my appointment location.
Upon calling the other location I was told I then had to call my insurance to change the location of my provider which would delay the appointment for another month. I agreed to this change and again requested that I only wanted a cleaning and an orthodontic consult.
When my actual appointment finally came around, the staff was friendly and at least nice (hence the one star).
HOWEVER, the dentist was pretty rough with the cleaning and to be honest its never been that painful before. He did tell me it would be more painful since it had been a few years since I’d had a cleaning, but I have a very high pain tolerance and I’ve never left the dentist in tears before…
In addition to that, he did not seem to listen or care about the other issues I said that I was having, then he told me that he couldn’t even give the ortho consult and I’d have to go to yet ANOTHER LOCATION to get it. This is something that they knew months in advance that I wanted, so I should have been told beforehand that they weren’t able to give a consult or even a decent opinion on things that I feel are issues. At least act like you care about your service!
In the end I felt like this whole experience was a huge waste of my time and I won’t be going back again…

I have been here twice and both times found the staff friendly and helpful and Dr. Raj is fast, efficient, and pleasant. The name is true~gentle dental is gentle. The staff also went above and beyond to get my husband in on late notice for the time and day he needed. This is my dentist for as long as I live in the Heights.