Briggs Used Car SuperCenter

Buyer Beware… My husband and I had one of the worst experiences car shopping at Briggs in Skyway Dr. Manhattan… esp. if u get a salesman named Zac. We were looking for a Ford 150, found one at Briggs. The salesman Zac is a wet behind the ear, wanna be salesman, no kuth or maturity to be a salesman. Went for a test drive, great, got out of truck, let’s get started to get this truck for u… Ran numbers, then Zac is like, you want to drive it over nite, we looked at each other and like yeah, well, sign right here and it’s yours… OK,…I mean, the way Zac kept pushing and pushing… Joe and I both said, well, we need to think about this and sleep on it… Zac then said, «well, what’s the problem, why do y’all need to sleep on it!!!» Are u serious… Needless, to say, we will never go back to a Briggs dealership… and FYI… went to Jim Clark and the way we were treated compared to the Briggs Auto experience was no pressure, no rushing us and we bought the Ford truck, we wanted and were treated like a «customer» should be treated… Buyer, be ware of Briggs… minus-​five star review…

I was rear ended in the beginning of August. My insurance company directed me to Briggs Collision. My bumper, and hatchback and a twilight had to be replaced, as well as the headrests, which have an anti-​whiplash feature and were deployed in the collision. I dropped off the vehicle, and it took an extra 2 days and a weekend. I didn’t know this until I showed up to pick up on Friday, though, because nobody called to tell me. This didn’t bother me initially because I had a rental provided and I just wanted my van fixed and fixed well. I went and picked up the car on Monday. I inspected the rear end it looked great. I hopped in and went home. As I was helping kids out, I realized they didn’t fix my headrests. When I called, they said the parts were all on backorder. Hmmm. They could have MENTIONED that. So they said they would call me when they came in, probably within a month. NO CALL. so I call. It’s now been 1.5 months. I’m told they are waiting, they would call me when it came in. Then life happened. I forgot to continue hounding until I realized it’s been over three months since I was in the accident. I called, spoke to the receptionist (who is nice) and explained if my car couldn’t be fixed I’d seek out someone else as I’m driving cross country and want my safety features good to go. Lo and behold, THE PART WAS THERE. I suspect it has been in for quite some time, I was just not given the courtesy of a phone call. The repair was 5 stars, but the lack of communication and length of time I was forced to wait was 1 star. If I am ever need of collision repair in the future, I will seek out a competitor, even if I need to drive out of my way.

The sale process was smooth and their salesmen didn’t hassle me at all. The problem was with the paperwork. I’ve had to borderline harass these guys in order to get my title & paperwork so I can register my car. They didn’t even send the paperwork until two weeks had passed from the sale date, and then, they didn’t fill it out correctly so I had to send it back. Now I find out that the auction place, where they acquired the car, didn’t sign over the title to them properly. So more waiting. I am now sitting at 45 days since the sale date and I still can’t register my vehicle. At this rate, they are going to have to issue another 60 day tag.

I can’t speak for the rest of the dealership, but their motorcycle guys are on point. I took my vintage Kawasaki in for some maintenance I couldn’t handle on my own.
They had to get onto eBay and order parts because that’s how old this sucker is. After they did that they still apologized that it spent two weeks in the shop and it wasn’t even their fault, it was eBay’s.
Their mechanics were persistent about cramming as much service in for my limited budget is they possibly could. They were nice, friendly and ridiculously helpful.
The motorcycle itself had-​and still has– tons of issues since it’s a hobby fixer-​upper. But they did go above and beyond to make sure it was in much better riding condition for me as I am a college student and it’s my daily rider. I gave them a strict budget and told them what I wanted to see fixed and they came a dollar short of that budget.
So yes, I will definitely return and the Briggs motorcycle department has earned my customer loyalty.