American Eagle Outfitters

Everyone should tell employee Randy that he is cute…
But also! this is by far my favorite American Eagle. The staff here is fantastic– they always go enormously out of their way to help me out. Today, I was looking for a very particular pair of jeans, and 5 staff were helping me look. You are guys greatt :) — Dean Weaver

I’ve been here quite a few times and the only reason I took a star away is because the manager is a butthole. I love the layout of the store and it’s always nice and tidy. They have great employees there. The last time I went in here I wanted a few dresses and the guy who helped me out was very patient and helpful with finding them for me because they didn’t have my size on the racks. I also wanted a bag but the manager said they didn’t have any more left and the employee found one. He also helped me out with an issue I was having about getting a free gift with a bathing suit purchase, after the manager refused to try and fix the situation.

A giant clothing store in Time Square has very obvious appeal. Just hanging out in here can be pleasant because of the music and the views. If your gf is going to drag you somewhere, this isn’t a bad spot.

NICE! Right there on the square. Helpful staff. Love stopping in.

This review is only for Aerie… I don’t shop at American Eagle. I don’t actually shop at Aerie that much either but I’ve gone twice now to this location and have been so impressed with the kindness of the employees that I had to write a review. I was particularly impressed with Carmen and Mary (the manager) who helped me with an exchange. They were so willing to help me and make sure I was happy with it.
Everyone there just seems to go out of their way for their customers and always are in a good mood. Truly stands out to me compared to customer service (or really, just social interaction) basically anywhere else in the city. Thank you Aerie girls! I hope American Eagle treats you right :)

I came in on Saturday just to see what they had and that’s when I discovered the Aerie section. I love the fact that all the models use in the photos have not been retouched. That is just awesome. Also, the employees were super nice. They managed quite effortlessly to maintain their excellent customer service when I know they were constantly being inundated with customers in busy Time Sq. One employee offered to measure me to get my bra size. I’ll definitely check this place out when I’m back in the city.

2^nd time coming here nothing but amazing service on 1^st floor and intimate wear! Beats 34^th St store literally I rather spend my money at tourist infested area

I only really ever shop at the Aerie section, but the customer service at this location is so prime I had to review it! I think it’s one of their flagship stores so they have a lot of inventory compared to the other locations around the city. The first + second floor are womens, the basement is mens and the third floor is Aerie.
The workers @Aerie especially are really sweet + welcoming, non-​judgmental and helpful in finding you whatever you need. It’s always organized and clean at this location. You don’t really feel like you’re in Times Sq while shopping here: P
Also they have some nice sales if you keep up with their social media/​emails!

Is you are in New York and you are a fan of American eagle go in this store. There are two levels and you are directly at the Times Square, perfect spot for shopping.

American Eagle is truly an American store. It reminds me of what the GAP use to be in terms of organization, structure, trend and the eagerness of the employees and their willingness to help.
You can find 3 floors here. The main floor is a mix of men and women clothes. The bottom floor is the men’s department, the 3^rd floor is the women’s department.
I have always had a positive experience here and I don’t mean shopping but also with returns and even getting a second opinion on the clothes I try on.
Come on by and try out some of the latest trends of clothes. You won’t be disappointed.

American Eagle, ça envoie carrément de la terrine de coyotte sur Tatooine. Au moins pour les hommes en tout cas.
En général, les premières fois où on vient aux US en tant que touristes, on se rue vers Abercrombie and Fitch. On dépense 80 $ dans un polo trop serré, 120 $ dans un hoodie, et 40 $ dans un t-​shirt. On fait ça un temps puis au bout d’un moment on se rend compte qu’en fait c’est un peu trop cher pour ce que c’est, et qu’en plus on passé pour un gros touriste aux yeux des américains, donc si on souhaite se noyer dans la masse et être un vrai new-​yorkais, beh c’est sûrement pas en s’habillant chez A&F !
Puis alors on découvre American Eagle. Alors certes c’est pas de la super grande qualité, mais franchement niveau prix c’est imbattable. Le polo est à 20 ou 30 $, les t-​shirts à 15 $, et on a souvent des promos genre un acheté, l’autre à –50%, etc. En plus, les coupes des t-​shits et autres polos sont bien fittées, un peu comme chez A&F. On né se retrouve pas habillé avec un sac poubelle. Y’a aussi un vaste choix de couleurs, généralement à la mode.
Bref, si vous voulez être un vrai américain habillé casual, allez chez AE.

Amazing service. Shopped at so many places and by far outshined every high end retailer

I just wanted to say that this is a great place to get T-​shirts and souvenirs for teenagers at home. They have a huge selection of New York logo T-​shirts at very reasonable prices. The staff were very helpful and they’re used to tourists looking for T-​shirt souvenirs. The staff are also very helpful about pointing out sale items that I might like. They also have last-​minute hats and gloves for this cold weather.

I usually shop American Eagle online where sales are better and shipping is most of the time free but that specific location is well known by it’s «Get your 15 seconds of fame «marketing strategy :) I take my friends there to buy something and have a photo shot then run outside to watch and save it. It is a nice memory to keep.
One of the largest collection holding branch as many others said and staff are attentive. It gets really crowded inside and staircases are not wide enough but I assume they wanted to keep space for more clothing :)

positive: everything was 40%, and the shop is big with lots of merchandise
negative: in the 20 minutes that we were in the shop, we had at least 6 different staff come up to us, to ask us where we were from and (hearing that we were local) try to make us sign up for their reward card. It was really excessive and annoying when we were just trying to do some shopping.

The best shopping experience in Manhattan. Sales reps. are more then happy to help. The prices are also reasonable. If it’s your b’day then you will end up getting flat 15% off. I like shopping here.
Thumbs up!

In a nutshell: Look out for sales!
I’ve never owned American Eagle clothing… ever. We were walking around Times Square and decided to pop our heads in. Turns out all jeans were $ 29.99 that day, and I’m gross and only owned one pair of jeans. The girlfriend insisted on buying me another pair this day.
The thing I like about some clothing retail stores is that you are greeting by an employee and are informed of deals, and sometimes you’re handed a flyer advertising said deals or specials. I assume American Eagle is best known for their denim, as it’s what you see right when you walk in. Their inventory is huge!
Location ⁴⁄₅
Times Square is the best place to get tourists to buy anything in your store. When you advertise a special, tourists are more inclined to purchase something, especially if they don’t know any better.
Layout ⁴⁄₅
Jeans are there when you walk in. Plenty of dressing rooms. Cashiers are downstairs, along with more clearance racks and seasonal items.
Ambience ⁴⁄₅
Very energetic. Staff are constantly patrolling the floor to help customers (and probably enforce loss prevention). Shelves are constantly being restocked and displays are constantly being reorganized. Let’s face it, some people are terrible and very discourteous clothing shoppers and toss clothes everywhere.
Price ⁵⁄₅
$ 30 jeans are great, and American Eagle maintains pretty decent quality. Make sure to check out the area downstairs before you check out. I was able to pick up a couple $ 7 t-​shirts.
Overall ⁴⁄₅
Decently priced clothing in a prime location. I like that they don’t hike their prices up since they are in Times Square.

I came here during my lunch hour to check out some items I saw online. I didn’t expect to talk to anyone. I thought Idl be in and out since I didn’t want to spend my whole lunch time at one store. But as I was checking out some items on one floor, some employees informed me of the different promotions on the different floors. As I was looking at a certain item, they informed me there were more styles at a different section of the store. I spent more time here than I expected because of the informative employees.
Love the excellent service!

Came here the past weekend and normally I don’t leave reviews for retail stores but the employees here were soooo amazing! Everyone was super nice & helpful! Bonus points for being open til 2am!

I like coming here since they also have Aerie which I’m a fan of. The store is always well organized and they have a lot of nice, helpful sales people.

Enthusiastic staff, convenient location, and the only Aerie outpost in the area.
If you are a teenage girl, or if you’re trying to shop for a teenage girl, you’d be smart to start here.
Because of its Times Square location, the place is stuffed with tourists, some of whom drag along miscellaneous boyfriends, fathers, and other hangers-​on. But apart from the crowds, this AE is actually pretty great.