Verizon Wireless – 4G Wireless

The hours listed said they’re open until 9pm & we got there by 8:45 & they we’re closed! What a waste of a drive.

!!! AVOID THIS STORE !!! SCAMMERS !!! NOT A CORPORATE VERIZON LOCATION !!! The manager Tyler is a liar and will say anything to get your business!!! Trust all of the other single star reviews on here because you will be sorry you stepped foot into this place.

My wife’s phone went blank as we were running in Manhattan Beach. We stopped by this store as it was closest and open on Sunday. Having less-​than-​stellar experiences at some other Verizon locations, I didn’t expect much. I was pleasantly surprised.
They told us her phone was still under warranty and gave a number to call so the manufacturer could ship her a replacement. While he was taking caring of my wife’s phone, the employer (sorry, don’t remember his name) asked what happened to my phone. I admitted that I’ve dropped it on top of some weights and cracked the screen. I said I was waiting until after the New Years to deal with it and that I had insurance.
He too a look at the phone and told me that I didn’t, in fact, crack the screen… only the glass protector. I didn’t believe him, because the screen appeared to be cracked and had a hole in it (as a hollow hole in the middle)! Anyway, he carefully removed the glass protector (which shattered into pieces at that point) and showed a completely unscathed phone underneath. I was so happy! He sold me a new screen protector at a discounted price, installed it and that was it.
The moral of the story, kids, is: a) get a real glass screen protector; it saves lives (at least your phone’s life); b) employees are nice at this location… frequent it and cherish, because it’s not the case for all Verizon stores. Trust me.

bought a accessory there (a belt case for my smart phone) the retail clerk was really nice the day i bought it, told her i was Verizon customer and got a small discount from the retail price (i paid around $ 28.00). was a great clip for my belt, very solid for like 20 day’s or so .even had a place in the back of it to hold my credit card’s (like a secret area underneath the case) ., It was my day off today, and decided to have lunch in Manhattan beach. Unfortunately as i sat down in the low booth, the phone got caught and disengaged the clip (damaging it and needing a repair). kind of put a damper on lunch, but i was comforted to know i was close enough to the store where i originally bought it less then 30 days ago. wouldn’t be to inconvenienced to run on over there and get a straight out exchange. well got to the shop and saw that same nice girl who was all smile’s the day of my purchase, i kind of explained what happened (remember it had been less then 30 days so i figured i wouldn’t have a problem). wrong! she told they would not take a exchange and told me to contact the manufacture of the clip phone holder (i had discarded the original package) i explained i was a long time Verizon customer and it probably cost the Retailer like $ 10.00 for that particular phone case. i walked out and told them i would NEVER ever go to a premium Verizon store again. unhappy customer .not to much leeway in that store at all so don’t except any type of exchange under 30 days from a purchase in this store!
bottom line: a $ 10 part for the retail store got them a bad review, and a very unhappy long time Verizon customer.

I got ripped off and terrible service. They sold me a number and it never worked. They could not solve it for two weeks. Then referred me to Verizon Corporate store. The Corporate store explained that the Verizon Premium store at Artesia is a retail franchise. They Corporate store said that store has had complaints in the past and is not a knowledgable and has bad service. I asked the Premium store at Artesia for a refund on my previous number and they refused. I had to call Verizon corporate to intervene and get my credit back. Wasted several trips to this reseller.
I suggest the manager regroup and retrain their people for better service.

This is a good Verizon store, albeit not a corporate store, but a premium wireless retailer, they’re well versed, informed and educated about the Verizon services (plans and equipment) that they sell.
I went here 2 years ago to set up an account and the person was very knowledgeable and friendly.
I revisited the store again to renew my contract, and again, ‘tho a different person, the staff were very nice and friendly.
Verizon has month-​to-​month «at will» type plans now which essentially starts around $ 65 for the normal user, which includes a $ 20 monthly access fee and then about $ 45 per month for 3 GB of Data for smartphones. If you have your own phone, I think you’re all set and need nothing else (I could be wrong ‘tho). However if you’re looking to get a new phone, then what they do (and offer no real incentives for contracts, commitments nor paying in full) is take the price of the phone you want and then divide the cost into 24 months, so it’s part of your monthly phone bill, and that’s anywhere from an additional $ 20 – 35 per month for 24 months (then at that point, hopefully your phone still works and you’re not looking to buy a new one, so your bill then drops in monthly rate). The average smart phone costs I think about $ 500 – 800, be it Samsung Android or Apple iPhones if you’re looking for something decent that you’ll be happy with and won’t outgrow in the next 2 years.
I’ve been a customer here and they’re honest and trustworthy to represent Verizon. It’s a convenient location.

I had the absolute pleasure of upgrading my phone at this location. Tyler and Gabriela made my experience quick and painless by anticipating my needs, and assisting me accordingly. They were both fun, lively, and full of energy!
They were an awesome representation of the Verizon brand !
P. s. They have lots of very cute cases

This is a store that actually reaffirms my faith in good customer service. I have had good service here in the past and the current staff is continuing the reputation. I have had several dealings with a little lady named Patricia Word and she has been extremely patient and helpful each time. She has not attempted to hard sell me anything and I feel has been honestly trying to do what’s in my best interest. The store manager Tyler Winters is also very amiable and it’s actually a pleasure to go there. I have been to the store on Rosecrans in Hawthorne (forget it!) and there is no comparison to the friendliness and helpfulness I get here. When I am ready and able to upgrade, I will definitely be sure to take my business to this group.

Noe Benavides is the Best Sales Guy walked in Handled Business up graded phone The stores is really great Manager Tyler Winters came out said hello really great Verizon Store.

Bravo!!! Noe BenavidesRetrieved my Contacts!!! Hurray!!! Thanks For All The Help!!! He is my IPhone Therapist!!!

***Please don’t do business here. These guys will scam you and only care about up-​selling*** Find an authorized Verizon store and deal with them.
We came in looking for the new iPhone and to upgrade my husband’s phone. Tyler is a slick snake oil selling salesman and offered my husband a free tablet but did not tell him there was a 2 year contract for service. Why would we need service when we have WiFi at home? I use my Kindle Fire free of any monthly fees. Tyler also insisted that we had to sign up for insurance for our phones stating «I’m so sorry guys, I have to sign you up here in the store in order to sell you the phones» and that in order to cancel we had to call customer service. Another lie according to Verizon Customer Service. We bought 2 phones and paid over 1200.00! They pushed a huge stack of paper in front of my husband that you can’t possibly read the fine print and told him to sign.
Then when I got home that night (after being in the store for an hour and a half setting up the new lines) my iPhone 6 wasn’t even working. When I checked the Settings it was registered to another number other than the one I was just assigned which means my phone was not even new! I had to call Verizon customer service to get them to correct the issue which they did at once. I am so thankful I did not transfer my phone number from AT&T on my iPhone 5, only my husband did and I can pay the balance and go back to AT&T. I also found out that I could have upgraded my current iPhone for only 200.00 but here with the Verizon Next program I had to pay $ 460.00 for the iPhone 6 and they added the balance to my monthly bill.
Tyler was of no help to us after he made his sale. we called expressing our disappointment and his response was «well guys I gave you the contract to read over» And it doesn’t stop there… my husband purchased a Galaxy 3 Note that stopped charging after a month! He went into the store with his phone and the employee refused to help him, stating he needed to call customer service. He asked her if she could call them for him and then put him on with them and she declined. When my husband returned home we called to find out who the owner/​manager of that location was and asked to be called back. We talked to the Regional Manager and he was unprofessional and rude. They just want your money here.

these guys are shady.
we came in to switch from Sprint. it was simple at first, but the guy kept trying to up-​sell us talking about how «cost-​effective» the upgrades were. but thank god there was one dude who was fucking fantastic: he made sure the first guy added a discount (which he wouldn’t have done otherwise) and showed us the details of the new plan and the cost.
I also had plenty of time to sit here and write a review because it took an unusually long about of time even for a plan switch.
go to a real Verizon store. this is just an «authorized retailer»

Okay. Let’s try this again. I’ve been trying to post another 5 star review but Unilocal keeps acting up. But I just wanted to give kudos to TYLER again. He once again saved the day and help me with another upgrade for my brother’s iPhone 6. I have five lines so I go there a lot. They are awesome and just a reminder for everyone they are under new management so disregard their 3 star rating it should be a FIVE star. They have a new team there and I’m positive they can resolve your verizon needs. Once again thank you very much for everything!!!

These guys are the best. My phone died on me and I was in a panic and literally ran over to this store. All of the following calmed me down and helped get my phone working again.
Thank you Janice Acevedo, Eder Medina, Tyler Winters, Manny Moses and Noe Benavides.
Again…you guys rock!
Ron

We went to this Verizon Store to tranfer a 4 lines from other wireless provider, after decide with phones we want with is a not easy job since they have a lot of choices.
The manager sent Noe to help us out, we had a very great experience with him.
If you need someone to give all attention a loyalty customer need, this is the right person.
Unfortunately, the Verizon system (computer system) its to complicate to help associates in to provide a fast servce. We spend almost 2hrs to setting up a account, that require a lot papers print out to sign for it line, than scanner and upload to a Verizon system one by one.
Unfortunatly after all the time we put in, and having a bad signal reception where we leave and had to make some calls to costumer service to try to fix the problem, after 2 days we received a call from Technical support Department where they came to conclusion we leave in a «margin» area (black spot) and the best to us to do in this case is return all phones and get the money back.
I went back on next day and once again Noe help us but this time to retur the devices was a little faster LOL.
In general we had a good customer and technical support service experience. (3 ½ Star)

I came here when my poor little virgin wireless hoopty phone finally bit the dust and I decided to be like Cinderella and get the fanciest of the schmancy– the iPhone 6. Unfortunately, like a true fairytale princess Verizon had so much red tape, verifications, and steps due to people fraudulently opening accounts to get phones that I felt like it was a wicked Queen sending me on never ending quests. Luckily, Noe was like the best trusty sidekick I could have ever asked for. He helped me navigate what seemed like endless requests and verifications, kept a positive attitude the entire time even though we were both exhausted (they kept us at it for hours), and even stayed an hour past close because he was so determined to deliver on his promise to get me a phone. When it came 3 weeks later, I wanted to hug him. Really would have given up and gone with another carrier altogether if it weren’t for Noe, his perseverance, and pleasant attitude. I wouldn’t give Verizon 5 stars, but I give this store 5 stars for hiring such a stellar employee and I wish I could give 20 stars to Noe!

Horrible customer service. Today is my son’s birthday and all he wanted was a tablet. So I brought him to the store on our way to the beach. There is three sales people there and after walking in not one of them could have said hi to me or my son. We must of lapped the store 3 to 4 times before I went up to one of the sales associate and ask for some help. The salesperson said they will be with me shortly keep in mind there were three sales people and one other customer in the showroom who knows what they were playing on the computer, instead of helping me. We lapped the showroom two more times and then just left. I guess Best Buy is going to win my business once again they seem to be the only store that cares about the customers.

WARNING! This isn’t an official Verizon Store! I had a really bad experience here. I walked in here to buy an iPhone 6. They said they had only one left and after checking my account, the salesperson said I was eligible. Great, no problem, right?
Wrong!
He then proceeded to try to upsell me on a package that came with the iPhone. The package included a Verizon tablet (in which I’d have to add another line to my account), car charger, generic accessories, insurance and other things for $ 200. He said that the store «made the SKU’s bundled» so the package was MANDATORY. Not an option. You had to buy the $ 200 package in order to get the iPhone.
Not cool, bro.
I called him out on his bullshit and walked out. I want a new phone but I don’t need one that bad.
I called Verizon corporate to let them know about this store. I also won’t be coming back to this store ever.

This is a retail branch. Not a major Verizon store. That means be wary of hard up-​selling and getting told the opposite of what anything you’ve seen on the verizon website or told by any Verizon operator. I came here twice and it wasn’t until the second time, that I told myself (and anyone who would listen) to never come to this store for anything. When my SIM decided to stop working, I came here to replace it. The clerk took a look at my phone, held it up in the air, and proceeded to explain that my SIM reader was bad in my iPhone. You know that look you make when someone says something totally insane? My face froze in that position for the next 15 minutes until I drove to a real verizon store, where they put in a new SIM and I went merrily on my way.
The only thing this Verizon branch is good for is telling everyone where NOT to go for anything whatsoever.

I really don’t understand the customer service aspect in this store? The staff is extremely rude! they somehow think they’re smarter than you for getting a damn job in Verizon retail store, wat the? I wanted to buy the Nokia Lumia 928, and here they go again thinking they know best, «oh no nobody buys Nokia everybody buys Iphone 5s?» I believe I phone 5s is a really cool phone, but I really like Nokia and always been a fan of Windows, I swear Nokia and other phone companies should sue their asses for harassing their customers and pushing them to buy I phone instead.
Anyway in case you didn’t know any phone you buy from Verizon they tax it on retail price meaning, if you bought an Iphone 5C for $ 99 they’ll tax you on the real price which is something like what $ 500? so you basically end up buying the I phone 5 c for something like $ 160? — like wat the hell it’s only plastic?- While in Walmart wireless they tax you on the phone price, so Iphone 5c for $ 79 they’ll tax you on that which you’ll end up paying something around $ 90 or less i believe,
In other words, Verizon you sucks big time!