SynFast Oil Change

Horrible customer service we drove up to get a oil change and were told that the computer system was down. We asked could we pay cash and were told no. We then proceeded to jiffy lube where we immediately recognized great customer service.

BAIT AND SWITCH — the oldest trick in the book. There’s nothing I hate more than liars.
F these guys. $ 19.99 advertised. I figured more for my hybrid, yeah, $ 86.48.
My fiancé, a very nice guy, took my hybrid for an oil change. This guy lied to him about what the car needed. It’s not my fiancé’s car and he had never gotten its oil changed so he didn’t know differently. And he made my fiancé think he was helping him. Then fed him some line about 7000 miles? That’s total BS. The worst. Con-​men.
«At least they were nice,» he said. I pointed at the total, «They frigging better be nice.»
Oh, and all the freakish 5 Star reviews? C’mon, guys like this wouldn’t hesitate to pay for reviews. I wish I could give less than 1 star.
Never going back here again.

Super great, friendly and professional customer service; Juana (manager) and Rene (mechanic). I came here a week ago with one of our vehicles for an oil change, forgetting we had all fluids flushed and replaced a week before. Rene actually showed me the clean dipstick and said an oil change wasn’t even needed. That’s when I remembered having it done recently. What really struck me was his honesty — he could have just changed it and charged me, like I know many other places would have done. This alone makes me a loyal customer. I brought back a second vehicle today, which did need an oil change. I mentioned an issue I have had with my wiper blades, Rene took a look and made some adjustments-​at no extra charge. They didn’t try to sell me on a bunch of unnecessary things and told me one or two items as suggestive. These guys are really great; efficient, trustworthy and fast.

Hate it when the advertise that a simple oil change is $ 19.99, but the prices start at $ 34.99. Wtf??? It’s an oil change.
$ 74 later. Ya
Won’t be coming back.

Came by to get the high mileage oil change for my car, and I highly recommend this place. The technicians are nice and professional guys; they work quick, so you don’t have to wait long. Their prices are good as well.

Friendly and Professional. They always give me excellant service. I have had them do my oil changes, brakes, windshield wipers and filter. I highly recommend them.

In and out in about 15 min. The guys are really nice. Will make this my new spot for car maintenance.

Great and expedited service. Been coming here for 6 months now and haven’t had to wait yet.

From beginning to end I had great customer service by Rene and his team. Got an oil, spark plug, and spark plug boot replacement. Got me the best deal available and kept me informed on the status of part delivery and everything else. Car feels great again.

Always very pleased with the work I’ve gotten done here. Break pads, brake rotors, and struts over the course of a year (long overdue) and it cost me about as much as struts alone at the dealer would have.

Drove in for an oil change and Chris was very attentive and helpful to my vehicle, he mentioned my air filter needed to be replaced for it was very dirty and made me be aware that I might need to replace a few other things on my next visit which I found helpful so that my vehicle runs smoothly without any issues.
If I had to describe this business in one word, it would be Chris as he has got to be the most polite and helpful individual I’ve ever met in the auto industry.
I will absolutely come back not just with my car but with my whole family and friends!
Thank you SynFast Oil Change and thank you Chris!

I’ve been a customer of synfast for the past 3 years and been regularly taking my family’s 3 cars to these guys. They’re super knowledgeable, very accurate, very courteous and overall simply awesome! Juana, Rene, and Chris are all super nice employees! I’ll be coming to synfast as long as possible even though I’m about to move away from this location. This place beats any other oil change place !!! Keep up the great work guys!!!

15 minutes in and out with courteous and well informed service. Easy access off Sepulveda, the team got started as I filled out a simple form. Knowledgeable staff had quick recommendations for oil type and service schedule based on decision.

I was in a rush having to head to work and these guys Chris, Rene and jake made sure you to get me in n out nd told me about all their promotions as well. I definitely recommend this plAce to everyone that needs any work on their engine.

First, snag your $ 15 off synthetic oil coupon by checking in. Or ask them for a coupon when you get there. They sometimes have them.
I’ve been to Synfast three times now and I’m totally happy with their service. Rene has helped me all three times and he’s awesome. Sure he got me on the upsell the first time, but he’s more than made up for it. Of the 6 years I’ve owned my car, he’s the first person to have actually checked my cabin filter and shown it to me. It was filthy! He told me that he could change it and it would be $ 30, or I could just go buy one for a few bucks, which I did.
The most recent time, I went to get my fluids checked. He said I needed my oil topped off. Upon looking me up in the system he noticed that the oil I had purchased last time had a 7k mile guarantee, and since I had only driven 4k miles, the top up would be free. I drove out of there gratis. I didn’t even know I had that option so they definitely could have gotten away with not telling me.
A little honesty goes a long way and they’ve earned a loyal customer because of it. Thanks Rene and Synfast. See you in a few thousand miles!

They upsold me on the chicken fried rice, which was excellent. And they even threw in a free oil change!

Rene and his guys were extremely efficient and knowledgeable in all aspects of taking care of my car. I saved so much compared to the dealer. I’ll be coming back regularly for such professional customer service. Thanks Again Rene, Javiar and Jofie

Can’t recommend this place for an oil change. Stopped for the $ 19.99 oil change sign waiving special — which is only for 5 quarts of regular oil. My truck takes 7 quarts so I figured it should be about $ 35. Nope. $ 75. Why so high? Because they pushed synthetic oil on me despite me showing to them in the owner’s manual that synthetic was not required. ’ I cannot recommend regular oil as a professional since it will burn up your engine…’ Said the oil guy. ‘No thanks’ said I. Then they couldn’t figure out the pricing for regular oil. After wasting 20 minutes of my life I will never get back, they settled on a price of ~$ 60. Grand. I left and went to the Jiffy Lube two blocks away and got it done without a hassle for $ 40.
I understand this is only over $ 20, but it makes me upset to be lied to in the spirit of the up-​sell. Which means I will argue more to prove someone wrong and then leave with a bigger headache.
Stay away from this shop full of clowns.

I’ve been here twice now. The first visit for the $ 19.99 oil change was great and no pressure. This time I rolled in, was greeted promptly and asked if I had been here before/​in the system, which I indicated I have.
Upon verifying info, I was told my vehicle «REQUIRED synthetic oil» that is not $ 19.99. I get it, synthetic oil is premium priced. In fact he highlighted it on the estimate invoice, which probably scares most people into buying in.
I told the attendant my vehicle did not require synthetic oil, has never had a synthetic oil change in 36k miles, and last visit HERE was never even mentioned as an option. The attendant looked irritated and stated «you can do whatever you want but if damage happens to your engine, that’s on you.» I insisted on the $ 19.99 conventional oil change, which they completed.
After the oil change, the attendant presented the bill and I showed him the page in my vehicle owners manual that recommended conventional oil and clearly prints synthetic oil is an OPTION.
The attendant seemed really irritated now and related their computer system says synthetic oil is required repeating once again «that’s on you if something happens.»
Watch yourself if you get vehicle service here, they use fear tactics for the up sale.

posted base price for the basic is $ 19.99. my truck takes 1 more quart so an extra $ 5. total with taxes just a little over $ 27 and took a little over 15mins. not too shabby. dudes were cool. they didn’t try too hard to push the upsell once i shot them down. not too busy when i got in first thing in the AM. they have a restroom, a water fountain and 4 – 5 chairs in the «waiting» area. they do take credit cards and cash, no checks. i’ll be back in 30k miles.