Lee Kissel, MD

Was my primary care doctor for years but is too busy to pay attention to anyone that doesn’t fit within his schedule. Can take months (or even a year) to get an appointment for a physical. When you finally do get a physical, after all the tests you get a call from some woman in his office telling you your level is Z, we like it to be between X and Y, with no explanation of what it is or how to get it to between X and Y. Guess he’s too busy to give anyone any medical analysis or advice. The practice has become one that puts making $$$ over people’s needs. Needed to get in urgently in January and could not get an appointment, he just sent a prescription refill in. I don’t think he takes new patients anyway. If you want a partner in your healthcare this is not the guy!!! He has become everything that is bad about medicine today. That combined with his lousy office staff make this a place to avoid!

I’ve been very happy with the attention Dr. Kissel gives me, and my wife, since we’ve been his patients. He really is up on current news. He listens well. He admits when he doesn’t have the absolute answer you may want to hear, but it’s realistic. Wish I had found him sooner.

Dr. Kissel has been my primary physician for over a decade. He stays current on all new medical updates; and he has a great network of top notch specialists when he needs to focus on a specific problem; or for preventative medical purposes. I recommend him very highly.

Horrible. Just horrible. I am not feeling well, I desperately need to find a doctor in my area and fast and today, after reading the reviews I decided that Dr. Kissel sounded like the type of doctor I could trust to really find out the source of my headaches and get me back to normal. Well, I did not even get past the person who answered the phone! She picked up the phone like she was answering her phone at home! Not only that I could barely hear her, so I did not even realize someone had answered! I said «hello» just to make sure someone was on the line because all I noticed was that the recording had abruptly stopped. I said hello again because I thought I heard someone respond but I was not sure since again, the voice was was muffled.
She practically yelled at me, definitely snapped at me and said HELLO CAN I HELP YOU?! I said «Oh hello, sorry I did not know if someone was there I can barely hear you» I can’t recall what she said but her tone was abrasive and she was not helpful, she just sounded like a miserable front desk clerk that hated her job and just wanted to get through with the day! Well, I am a person who is unwell, the last thing I need is a rude person as a gatekeeper to the improvement of my health (I called at 3:14 on May 7^th in case the business would like to try to track down who this person is) this definitely had a chilling effect on me and I doubt I would even care to try and call again. I really don’t care to deal with mean people, especially if I DO like the doctor, since then I would have to deal with this person more!
I actually asked the person on the phone «why are you speaking to me this way? you sound like to are trying to get me to hang up and all I said was that I could barely hear you.» she just said she was only trying to help and she immediately tried changing her voice to a friendly tone. I just hung up. I don’t have time for games. This is my health.
To the business:
I just want to point out that I used to work in a VERY busy, VERY successful doctor’s office for almost a decade and the people who answer the phone are integral to the success of a practice! If you need to pay someone more, give them more benefits, FIND SOMEONE ELSE that is possibly younger, fresher and more pleasant who appreciates their job, so be it, it’s worth it. The demeanor of the secretary or receptionist is the first thing patients will encounter besides these reviews. It’s unfair to this practice to have unpleasant people ruining an experience before it begins. I want to hear an inviting voice, I want to see a smiling face and I want to feel at ease. Wouldn’t you?

Dr Kissel is a great doctor. Takes time with you, is both knowledgeable and practical. I’m very happy to have him as my primary doctor and would surely give him five stars. However, his front office staff, or more appropriately the lack thereof, is awful! Literally 80% of the time when you call you’ll go to voice mail or be left on hold for 5 – 10 minutes. If that happens on occasion you assume it’s an unusually busy day. But when it happens almost all the time, either their front office is horribly under-​staffed or the staff doesn’t make adequate effort to answer the phones in a timely manner. Either way, it is a TOTAL pain to have any interaction with them… booking appointments, cancelling them, getting referrals, insurance questions, etc. He’s a great doctor who desperately needs to hire more front office staff or replace the people he has.

I totally trust Dr Kissel to find the cause of any malady I might encounter and appreciate that he doesn’t over-​diagnose treatment or drugs. I feel that he allows me to understand exactly what’s going on with my body so that I can make informed decisions with my own healthcare.

Great staff great bedside manner for the kids and myself

What can I say? Dr. Kissel is simply a wonderful doctor. Smart, caring, great bedside manner, stays up on the latest studies, follows up, calls at home when a family member is seriously ill. My whole family goes to him and we couldn’t be happier that he’s our doctor.

Can’t ask for a more caring and knowledgeable family doctor.