Gigi Shoes

This shoe store is the cutest! I’ve been shopping here for my fave JCs and I recommend to go on Fridays or Saturdays. Ask for Aileen, she’s the best. She’s very patient and suggests different styles she likes. They also have UGGs and Steve Madden shoes. It’s a small shop so sizes and styles are limited.
Follow them on IG!

This is the most amazing shoe store ever… Gigi Fun Unique Boutique… I’m hooked!#everycolorandstyleuggs #seeyourealsoongigi

While I prefer to shop locally, Gigi’s customer service is very poor. You’re better off purchasing higher end brands at Nordstrom’s.

High prices and poor customer service made me give this business a one-​star review.

Gigi’s is the one store my GF must have her shoes from. The selection is incredible and the prices are on point. The problem was I that I was nervous shopping here by myself to surprise my GF with a gift, but all that changed when I met Aileen. She was warm, friendly, and extremely helpful. Customer service is always of up most importance to me and Aileen excelled in every which way possible. I thank you for your help and my GF couldn’t have been any happier with the shoes you helped me pick out. I will never buy shoes anywhere else for my lady. Customer for life!

First off let me start by saying. I love this place. Every time I go in everyone is warm and friendly. Not too much like run you out of the store but not too little either.
Idk what all the bad reviews are regarding the owner, but he was quite nice to me and pleasant to talk with. Who knows? Maybe he was going through a rough patch in life?
Any hoo I would recommend coming here, their Jeffrey selection is awesome I found shoes I had been looking for for over a year as they haven’t been in stores OR on line. I’ll be back to add to my collection.

Don’t bother. The customer service is horrible. Please read the rest of the negative reviews because they are all consistent, the man who works there (owner) is awful. The way he treats customers is sickening. I had to leave the store after I witnessed him mistreating an older lady who was looking for an expensive pair of boots. It made me so angry I had to get out of there. I am boycotting this store simply because this person should be put out of business for mistreating people. Don’t spend money here. You are better off going to walking company for UGGS. Oh and yes the prices here are marked up compared to other department stores.

I was looking all over South Bay (including Nordstrom) and could not find this special pair of UGG boots. I called ahead and GIGI carried them in both colors & sizes. I ran right over and purchased these furry black UGG boots. I have heard for years about their great service and now I personally experienced it !!!

Great selection of shoes with an awesome staff there to help you! It’s hard to leave without buying more than one pair. There’s not many shoe stores in the Southbay where you can find great brand names and premium, hard to find accessories for a complete shopping experience.

The owner of this store is incredibly rude and their prices are higher than online and also the other shoe store in the mall, The Walking Company, at the other end of the mall. I will never return to this store after the rude owner scolded my 1 year old for playing with the baby uggs while waiting forever for his slow staff to bring out the shoes I was waiting to try on. When I told him we will put them all back (like 3 pairs!) or we can go somewhere else he stood up like he was about to get in my face and sharply said «Excuse me!?». Then turned around and told his associate not to get me the shoes I was waiting for! What a rude way to treat someone who’s trying to spend a few hundred dollars in your store. I went to the other end of the mall and bought the same boots and slippers for less money and wasn’t treated bad there. I don’t support businesses who yell at babies and humiliate customers. Also his prices for uggs & frys are marked up higher than the websites and also higher then the other stores in the mall. And their sales are never good. And when they go on «sale» they just mark them to the regular retail prices. So basically this store is rude and aggressive with customers and also rips them off by OVERcharging. Unbelievable. Stay away.

As a Manhattan Beach resident, I have walked by, stopped in this store several times and made a couple of purchases over the past 10 years. After reading previous reviews, I had to comment.
PRO:
They have a nicely edited coliection of quality, trendy shoes. This includes one of the most diverse collections of Uggs around and some really great boot brands with beautiful and unique styles that are not easy to find. Gigi is also now carrying Hammitt bags — a brand that I adore.
The sales GIRLS are perfectly nice and helpful.
CON:
Unfortunately, the owner should stay out of the store. I’ve had some perfectly decent conversations with him but his presence makes me very uncomfortable as he is judgmental and generally seems to be not a happy guy. I try to avoid going in if I see him.
Finally, This is not a store you go to looking for «a deal» on general inventory though they do have «last pair» shoes on sale all the time.

I can’t ever pass by Gigi without stopping to admire the window displays.
This place has seriously cool shoes & bags. I’m talking head-​turners, stuff a lady could go gaga over.
When checking in on Unilocal yesterday, I noticed there was not a single photo added to their listing so I offered to take a few & was thanked for doing so.
Before my appointment a couple doors down at the Apple Store, I had time to try on just one pair of gorgeous made-​in-​Spain shoes. Alas, too wide for my skinny feet.
Maybe I’ll have better luck the next time my feet go on auto-​pilot and walk me right into Gigi.
My feet are skinny but definitely not stupid. They love little shops like this one.

I always go back because the girl with dark hair is always happy and kind :)

Some of the coolest shoes I have ever seen! Always a pleasure to shop here!
The owner is really nice and is always very helpful

I am afraid I have to agree with the rest… great shoes, horrible owner. If you are going to be that nasty to customers maybe you should not interact with them at all. I will only buy from them if I can’t find anywhere else. Sad but true!

Wow, I cannot believe how any customer service can be this rude. So my auntie and I stopped by this shop and we tried on shoes on the display but they didn’t look well so we put them baq to its place. While we were walking out the store, a guy salesman said, «thank you guys for making a mess». WTF I hope no one ever tries on their shoes cuhz they carry outdated Steve maddens that were probably on sale for half the price they sell them at.

This store always has a HUGE selection of trendy shoes from well known brands and designers. The owner and staff are are really friendly and helpful. They have everything from UGGs to totally unique Jeffrey Campbell’s. Every pair of shoes I’ve bought there has been great quality but still affordable. Gigi is an awesome store… I shop here all the time and always will!

I’ve stopped into this store a few times because they genuinely do have a great selection of shoes. They have Minnetonkas, Steve Madden, and a ton of hard-​to-​find Jeffrey Campbells. I would seriously be in shoe heaven EXCEPT for the fact that the owner is terribly mean. He seems to think that only some people are worthy of being in his tiny cramped shoe store. The first time I went there with the full intention of spending upwards of $ 200 on a pair of JC’s. I just happened to be stopping by the store on a casual day, and therefore was not dressed all that great (casual pants, old white tee). Unfortunately, this man probably did not think that I had any money to spend because he literally grabbed the shoes out of my hands and made some sort of offhanded comment implying that they were «not for me.» I literally got Pretty Womaned! A mom and daughter in the store saw how he treated me and said that they were no longer interested in buying the 3 pairs of shoes they were going to buy. I walked out feeling very disrespected, but also frustrated that I had been too angry to buy these hard to find JC’s. He lost me as a customer and I lost my pair of shoes. A few weeks ago I decided to stop into the store again with my mother (you know, try to forgive and forget). I hoped that there might be a different sales associate, but here this guy was again. He was still as rude as ever, talking to all the customers like they were fashion idiots and paupers. I seriously think this guy must be trying to alienate his customers. I found some more cute pairs of shoes, but decided not to purchase any of them and also am committed to never returning to this store. Instead I bought my cute shoes online at Solestruck and for a cheaper price. I got my boots and mean guy doesn’t have me as a customer. Both of our wishes granted!

I have been going to this store for years only because its the only store nearby that sells Uggs. If I could buy my Uggs at another store I would because the owner is a JERK. He is condesending and he is pretty aggresive. I cant stand this guy and I know Im not the only one because I have had other people tell me the same thing. If you are lucky enough to visit the store when he is not around it would be a good thing. They also dont have a refund policy which sucks really badly.

Don’t get me wrong, I like shoes well enough and all but I only buy them when I need a pair specifically for something. In this case it’s summer and I happen to need a pair of flat or low heeled boots and I want them to be beautiful… oh yeah comfy too as I need to stand around in these things for hours on end at Comic Con.
I went into Gigi expecting nothing. After all, I’d been looking everywhere for the aforementioned boots for over a month. Nothing. Negative nothing because it’s SUMMER for Dogsakes and who the heck wants to buy knee high boots in the summer? Just me? Yeah.
Aparently, Gigi is like Mary Poppin’s magic bag of shoes. Whatever you want they have it. True, there’s hardly any room to move with all the shoes they pack in… and not crap shoes either.
The store was PACKED with people. I often had to wait to move to where I wanted to look and had to step over shoes and people to do it. It was well worth it.
I was also impressed with the service. One salesgirl knew many customers by name and she treated everyone in there that day like her long lost BFF.
I got a gorgeous pair of Seychells knee high boots. Greatness.