AT&T

I have been a customer with Verizon for over 7 years now, and unfortunately I had to switch because of outrageous prices and bills. Although, I am extremely happy with my experience at this AT&T store in Manhattan Beach!
I was instantly greeted by Richard as soon as I walked into the store. I explained to him that I had an unlocked iPhone 6s that I wanted to activate again using a Pay-​as-​you-​Go type plan. He and I went over everything that was available and what he recommended. My biggest worry was a contract or hidden fees. He explained to me everything that was included and not included.
Anyways, with excellent service and everything taken care of in just under 10 minutes, I highly recommend going to this AT&T store for anything you need! I am very happy with my experience here and will definitely be back!
Thanks again, Richard!

Been to other ATT stores in the area and always get the best service at this location.
Brought in a Nexus 5X for them to activate. Richard also transferred numbers from the old phone without any problems.

Horrible service from the moment we walked in the door. Our salesman George try to pressure us into getting a 5g iPhone with a Direct TV bundle which would have been more then $ 200 a month in addition to having an increase in our regular cable service. When he realized we weren’t falling for his hustle, he disappeared. He never looked my mother in the eye who was the primary account holder on the account. The manager Janice Mitchell acted like she could care less. She was too busy talking with her employees in front of the store. The good thing was that we went to the Verizon store 4 miles down in Redondo Beach and got an amazing deal with first class customer service. So thank you ATT STORE for directing us to a better phone package at Verizon with iPhone 6 and a tablet for $ 30 less a month that the crap you were trying to push on us!

The people at this store are completely unprofessional, lie to make $ 1, and have absolutely no follow through. They make broken promises and then pass the buck. The managers are incompetent and the staff — even worse. Too bad because this is the closest store to me and they let me down EVERY TIME!

This was the SECOND time I had visited this store, the first time I was greeted at the door and told that they couldn’t help me with what I needed. I was trying to return a router for a U-​verse internet connection and terminate the internet and phone service that my Mom had through AT&T.
In January I had to move my Mom into an assisted living facility and I was trying to terminate her accounts since we’re now selling her home. I have a notarized Power of Attorney to handle my Mom’s financial affairs and had called AT&T on three different occasions and got three different answers as to what I had to do. Each time I did what the AT&T customer service rep had told me to do and then never heard back from them.
I was again greeted at the door by Leslie and initially she told me the same thing that other service representatives had told me, that she couldn’t take the hardware back and I would have to send it back by UPS and she couldn’t terminate the account. At this point, I was rather upset and couldn’t take «No» for an answer so I further explained the situation and Leslie offered to call AT&T’s customer service to see what she could do. We waited at least 15 minutes on hold and when she finally got on with the service rep they told her that without my Mom’s PIN code there was nothing they could do. Leslie was very polite and insisted that there was something that AT&T must be able to do since I did have all the right paperwork to terminate the account. She was finally able to get the required PIN code through her manager and I was able to FINALLY terminate the account.
While it did take a little while, it was truly a pleasure to finally have a customer service representative that cared enough to go the extra mile to help me out in doing what I needed to get done.
While I can’t recommend all the employee’s at the MB AT&T store I certainly would highly recommend Leslie to help you with your phone needs.
Thanks again Leslie, you’re the BEST!!!

These folks are crooks. I needed more minutes than my Sprint plan gave me because of ongoing family medical crises, so my friend put me on his friends and family account to help save me money and get me unlimited talk. Well, they sold me a phone that stopped working after two days. So I went back, thinking I’d return it and get a better phone. The one I wanted wasn’t in stock there, but they said they had it at their Rosecrans store. At the Rosecrans store they informed me that the guy at this store should have told me about the restocking fee, but he didn’t. The restocking fee was $ 35 to return a $ 30 phone – for real. So they said to keep the phone. I had to buy a better phone, for $ 65 after tax. So now I’m out a hundred bucks for a $ 60 phone. This can’t be legal, can it? Charging someone more for restocking than the item cost in the first place? And not telling a person about it when they buy a phone and then want to return it? I’d like to hear from any lawyers about what they think of this policy.

George has gone above and beyond to make sure I was taken care of at this AT&T store. Not only was he patient with me when I was in some what of a rush, but he was accommodating and extremely kind as well. Next time I am in need of assistance of anything pertaining to my phone I am definitely going to be coming in here looking for George. Thank you for the excellent customer service !!!

In all fairness– I did spend 1 hour on the phone trying to make my complaint directly to the manager of the AT@T Manhattan Beach store. Believe me and the other reviewers who have stated that this store does not answer the phone, ever.
I visited this store on 12−30−15. I was ‚“Served,” by Helena. What a mistake it was to go into this store. I’m not very technical, and have a disability. My old laptop connect air card doesn’t work right. So, Helena set me up with a new card, and told me at the last minute that there is a new 2 year contract with a $ 400. early cancelation fee.
This just would not work for me as I am moving.
Then Helena FAILED to reconnect my SIM card! When I got home I had no internet service!
So, after 2 hours on the phone with AT&T corporate — I was Fedexed another SIM card that arrived 6 days layer. No internet service over the holiday when I had planned on working on my move.

I’ve bought several phones and been to the AT&T store in Manhattan Beach multiple times. The staff there is very good and their customer service is excellent.
However, corporate AT&T customer service is beyond terrible. I have NEVER called for support and not gotten the message «…due to high call volume…». The people that ultimately get on the phone for AT&T are stupid and have NO DESIRE to help you. They simply spout canned lines («I understand your frustration») over and over. They stick mindlessly to some rules they’ve been given and can’t make even the slightest exception for customers.
I have no idea if Verizon’s (or anyone else’s) customer service is better. But AT&T customer service sucks.

I am so extremely disappointed by the customer service at this location. I went to activate my iPhone 6s here the day after Christmas; I also needed all of contacts, photos, etc transferred to my new phone. They said there was no way to transfer what was on my old iPhone to this new one, even though I have done this multiple times before. They suggested downloading an app to transfer the materials. But they could not help me because their Wifi was down. The day after Christmas your Wifi is down?! Yep. I asked to speak to the manager, she also suggested the app I had never heard of and that they could not help me activate my phone until I called the customer service line and that I should just try Apple. (Apple had amazing customer service and was able to help me within 20 minutes).

This review is so over due. I love this store, I live in Santa Monica and if I have to go to AT&T
I will drive all the way to Manhattan Beach just to go here. Every one that has ever helped me at this store has been so helpful and so kind and patient. Last two times I have gone there YONTIQUE was who helped me, the 1^st time she helped me I left feeling so good because she explained everything so clearly and she was really nice, she went beyond. The second time I went 3 months later (having a problem with my bill) I walk in the door and she came right up to me and asked if the upgrade from before was working for me. The service she gave me was like being at a mom & pop store. Everyone that I have ever recommended to this store has come back and thanked me. YONTIQUE is the best… Thanks AT&T

This was by far the least chaotic AT&T store we have been to. The guy who helped us had proficient knowledge of the items and plan he was selling to us, and even took out a pen and paper and broke everything down for us to answer all of our questions.
I visited this location a second time today as my new phone’s screen was frozen, and another guy stepped to the side to help me fix it quickly and didn’t charge me a thing. He also held the door for me (I had my baby with me) —
Awesome service!

I think the customer service here is to notch. George sticks out as a knowledgable rep who has given me great suggestions in the past. Anytime I’ve had an issue with my phone or tablets, I would rather go here than the Apple Store.

Two bad experiences. Once they picked to phone cases off rack and didn’t notice one was wrong for my phone. Had to return to store.
Last Friday I had a problem with voice mail on a new work iPhone. They attempted to help but quickly referred me to Apple store. It could have been fixed at AT&T if they had directed me to the customer care. instead they sent me to Apple. Very aloof and unhelpful.

Cannot get through on their phone line; tried different times during the day. Disappointing. Just want to know if they have a certain phone in stock.

I came to this location today to replace my water damaged phone. Luckily I was assisted by Marisol; Excellent customer service! She greeted me with a smile and was very friendly. She took her time and literally went above and beyond to find the option that would save me the most $$$ to purchase a new phone. She absolutely made my day after feeling blue with thought of having to spend money on a new phone! Thank you Marisol! I wish I’d encounter sales reps such as yourself more often!

No line, great service!
After hitting up the Santa Monica location twice just to be ignored, I went to this location and so glad that I did!
I was greeted immediately and added to their wait list. I was first in «line» and literally waited 2 minutes before Elliot started assisting me.
I was there for an upgrade and had my mind set on the iPhone 6 Plus, 128 GB… so it was pretty seamless. I already knew what I wanted. When I got there though, I kept changing my mind between the 64 and 128… and after going back to get me the different phones a few times, he still remained patient. Elliot told me the new payment options, mentioned different promotions they were having, but didn’t press too much. It was a nice experience.
Left satisfied and happy.

I have to admit — not a big fan of my AT&T wireless service — but I was experiencing huge problems transferring from my Corporate Blackberry to an iPhone 4S. I could write 10 angry paragraphs — but what’s the point. I will tell you the last straw. AT&T denied that I was me (I realize this may be poor writing prose) over the phone.
Have you ever had that out-​of-​body (OOB) experience where you are faced with unprecedented ignorance? Your intellect reasons that you can get through to them — but the more you explain — the more you sound suspect. ‘I have a valid credit card, a verified phone number, Social Security number, birth date, blood type, iris identification, mother’s madden name…’ And the one question you pause on is: ‘When you refinanced in 2005, what was the name of the original bank and payment amount?’ Well, the bank has changed hands three times — are you referring the first or the second lender?’
Gotcha! Sorry, we cannot sell you the phone — you must go to a physical location and provide them with two pieces of identification. What — are you serious? But, but, but…
So, I went to the store in Manhattan Beach. Met with a guy named Mike. He was pleasant, mellow and knowledgeable, We were able to get the phone within an hour (even though Apple had it wait listed for 2 weeks), was able to choose the number I wanted from a list and he went over all the primary features of the phone.
While I was not sold on the warranty — as the phone will be obsolete in six months — I did buy a $ 200 Bluetooth speaker system — based on his recommendation. With a $ 100 of various gifts that came with the purchase — I was all good.
I’m sure not every clerk or facility is of the same caliber — but Mike made my evening. Hopefully, you will have the same experience. I guess once you have dropped from a 10 to a 1, getting back to 2 — you are up 100%. So take it with a grain.

Standard ATT store. Put your name in and wait. They can resolve most issues. Just hope that you don’t have an unusual problem that they can’t solve. Okay service, long wait.

I have been with AT&T for a long time and I’m actually quite happy with their services. Most of my communication has been done over the phone and it has been fantastic.
The onsite locations are a different story. Truly this particular AT&T location gives their company a bad name.
I had a horrific experience with ordering my iPhone 6 Plus (64G & space gray) from the get-​go. Basically this is what happened:
–Ordered my 6Plus end of Sept. at this location, (supposed to arrive first week of Nov)
–Got the actual phone on the second week of Nov
–I took the phone to an Apple store to buy the screen cover.
–The Apple technician offered to put the screen cover for me. He found a scratch on my screen after lifting the factory plastic.
–I took the phone back right after, to this location for an exchange (this phone is only 2 days old).
Met a rep named Jerome… right away he says they’re gonna have to charge me $ 35 restocking fee. And he saids how do I know that you didn’t cause this scratch? Then he saids I’m gonna have to talk to his manager Alicia who was away at the moment.
So I called the manager and she pretty much treated me like a criminal. AND I felt like I was talking to a shady car salesman. She goes I’m not even supposed to do this for you… meaning to exchange this phone (and that she’s doing me a HUGE favor). She’d still have to charge me $ 35 restocking fee. She continued to argue with me that even with the factory plastic cover you can still get it scratched. It did not matter to her that this is my 3^rd iPhone, that I pay my bill on time and that I have been their customer since they were Cingular. AND she conveniently forget that the CUSTOMER is ALWAYS RIGHT.
I hung up on her. And I called AT&T directly and spoke with another service rep. I told her what happened to me and she was appalled. She apologized and wrote down the manager’s name and assured me that they would have a disciplinary action. She credited $ 40 in my account so that I can get a new phone at another AT&T location and helped me set up an appt that same day.
*Review to follow for the second location*
Pls avoid this location at any cost… especially when you are making a big purchase. You’re better off buying the iPhone at an Apple store.
YOU HAVE BEEN WARNED!