Tiffany & Co

They don’t even deserve one star. They put Tiffany customer service to shame. I walked in and greeted very kindly by guard who directed me to counter with return I had. At that point the greeting by the sales women with the shoulder length grey hair was less than friendly. After she looked at me as if to say ‘what are you doing here’ she started on the return I had of a gift I had received at my job. After 15 minutes of questioning about the return (I did not have gift receipt) and made to feel like I was doing something terribly wrong, I just wanted to leave. I gave her everything the way it was given to me. She even questioned the Tiffany blue bag since I received at xmas time. I’m sorry I didn’t get her name. I certainly do not ever deserve to feel like I don’t belong in a store or like a criminal. My money is just as good as the stuck up people in that store. I also have many pieces of Tiffany jewelry. I will never step foot in that store nor will I choose to buy Tiffany again.

Been here 3x for the last 3 months & all those visits have been a great experience. The sales rep are always nice, they always offer you something like drinks or something… keep up the good work.

Walked in to pick up my necklace from the customer center no one greeted me on the way in or out … I thought I was invisible.

Serina Yang was our sales professional at a recent trip to Tiffany’s (Manhasset) to explore options for an engagement ring in the ~30k range. She appeared disinterested and was simply not helpful. She did not make consistent eye contact and was continuously looking around he store as if she was needed elsewhere. We spent about 5 minutes with the sales professional before she quickly passed her business card and excused herself. It was not a pleasurable shopping experience. Previous experiences at Tiffany’s on 5^th and Wall have been exceptional. I will not return to this location in the future.

I love Tiffany but I’m giving one star to the staff and customer service. I walked in and was literally the only person there and not even one sales person asked me if I needed help. They looked at me and gave me that look like «what are you doing here?» I had to chase someone down to ask for help and I already knew what I wanted so all they had to do was to wrap it up. As soon I as made my purchase they started offering me coffee and other refreshments. I felt discriminated. I love Tiffany and will continue shopping but not at this location. And this wasn’t the first time I was treated like that at this particular location.

Excellent sales staff. I was overwhelmed with how many people asked us if we needed help. The only people of color in this place and there were always an ample amount of people ready to «help». The store was a little crowded actually. We got in, got our gift, got it wrapped up and got out. Reasonable amount of time. I was impressed by this location and the readiness of the staff to assist.

Never again will I ever deal with These dishonest people. I returned a chain because it was tangled. It was a total ball. The lady in repairs told me I can do it. She came back 10 minutes later and it was untangled. The next time I put the necklace on I realized it was shortened at least by an inch. She either gave me shorter chain or she cut it. I only wish someone had warned me on Unilocal that Tiffany’s uses dishonest business practices. Consider yourself warned.

Never go to this Tiffany’s to buy jewelry. The service is HORRIBLE, and so their sales people are extremely rude. It’s as if they don’t have time for you when it’s their job to show you their product. The staff is very blatantly racist, and one of the sales people in particular – Hasaan or Hassan (forgot how to spell his name) – he was the absolute worst. He sent the piece that I ordered to the wrong address, and was extremely rude about the situation, when I called him about it. He also refused to help. He is very incompetent. Never go to him if you’re looking to buy jewelry.
When you call the store, the people don’t seem like they want to help at all, but are merely trying to get you off the phone as quick as possible. Seeing the rest of the reviews, it doesn’t seem like I was the only one treated with such horrible service.
I would definitely recommend the Tiffany’s on 5^th Avenue instead. The staff over there is very accommodating and nice.

Nice staff here. I came in with my boyfriend to look at engagement rings. We just graduated from college, so we are relatively young, but we didn’t get any bad customer service. We looked at e-​rings and wedding bands for almost an hour and saw different carat sizes, but they never rushed us and was always helpful. We also asked about their champagne glasses, since we wanted to toast with tiffany’s glassware because my aunt works for tiffany’s corporate, so I’ve grown up with tiffany’s. :) its sentimental. the staff here helped us and when i asked to have it etched, they commented on how its a lot pricier. they are honest and helpful :)

I agree with most of the other reviews that customer service here isn’t all that great. People just don’t seem too happy to see you. People also seem to want to push the higher priced items onto you instead of trying to see which item is a better fit for you.
That being said, I do spend a lot here. («A lot» … well, I guess everything’s relative).
I just can’t find anyone I trust… and Tiffany just has brand recognition.
I like little Turquoise box with white ribbon though. =)

i came here with the purpose of trying on the right ring size for two different models. the sales associate did not seems to have her mind in provide the basic customer service. she kept glancing at the others associates which made me feel like she knew I wasn’t gonna buy anything and that she wasn’t gonna get any commission off of me. this type of associate disgusts me the most!
after i tried on the first ring, i told her about the second model i wanted to try and pointed to the counter location. she just proceeded to go to the side counter even though i pointed to the center (support the fact that she was not paying attention to me).
I usually go to the Tiffany on 925 Fifth Ave and has always been greeted nicely with associates who are eager to help. I think i will just stick with the flagship store for now.

is this the same Tiffanys I go to? I see all these reviews for horrible customer service. they are always helpful and nice when I go in there. I remember once when I couldn’t decide what chain I wanted they let me try on all these different ones. maybe they are snobby/​ignore people but I’ve never had that happen to me. I love this store. I guess if you do walk in with a big designer purse though they know you are there to spend money.

Worse customer service ever! They’re super racists.
I’ve been to many Tiffanys and Co and never have I been mistreated like the way I was when I went in yesterday. It was the very first time that I felt discriminated against because of my race. And I say this because they were VERY friendly to my white boyfriend who made the purchase a week ago.
I went into the store to simply get an extension on a $ 500 dollar necklace that was bought for me, and all the sales rep kept reminding me was how much it would cost to get the chain extended, as if I couldn’t afford a $ 40 per inch pricing. Further, when I asked if she had a 17″ chain around just so I can try it on to see if adding an inch would be enough, she blatantly ignored me. All together, she ignored me twice, once when I asked her to help me untangle the chain and then when I asked her to show me a 17″ chain.
I’ve been to other Tiffanys and have never encountered such a RACIST STORE!!!

Horrible Experience!!! Went there to pickup a necklace for my mother, Service was unreal… nobody wanted to help any customers in there… anyways when i got home and gave my mother the present i got her, it was dirty and filthy! not even cleaned!!! how the heck are you going to provide such horrible service with a company name like Tiffany&Co??? Such a bad rep this store has… wish i was able to give them a negative as well!!!

I’ve come into this location several times. I generally frequent the 5^th Ave location (Where David is AWESOME!) but this location is closer to my work.
Customer Service: They are O-​Kay… not rude but not kind. They won’t clean anything for free even if you are a frequent customer. They won’t give you polishing cloths. $ 10 each, they aren’t even that great! $ 85 to get a necklace shortened. $ 40 to bend a bangle (that they ruined) back to the way it was. I think Walmart has better service than this.
Now, no one has ever been flat out rude to me here, it’s not like that. It’s just there is no service, no going out of your way to help the customer, make them comfortable.
We went to shop for engagement rings and this was our first stop.
Pretty exciting right? — Not at this Tiffany’s location.
We waited 5 – 10 minutes in the bridal section and no one came to help, a lot of staff walked by though, into the back room. We were already nervous as if and this just made us feel like we weren’t worth their time. I went to find someone, she was kind and tried to help but she was not trained for the Bridal section. She fumbled on terminology and did not know how to explain things. At the end she offered us the card of the lady who was supposed to be at the station (who was with another customer, somewhere out of sight). We were told she was the expert and to call her with any questions. Gee, that was helpful. Tiffany’s is definitely off our list.

The customer service at this Tiffany’s is terrible! I would have given them ZERO stars and reading the rest of the Unilocal reviews, I am starting to think they are RACIST!
I parked in the front of the store (side facing Northern Blvd), when I walked in there were 2 sales people sitting and chatting. I approached them and told them I am looking for a vase I saw online that I needed to purchase for a birthday gift. They looked at me and said the vases are in that room and pointed towards their left. I was surprise no one was going to help me so I walked over there to take a look.
I didn’t find the product I was looking for. I walked back and there was now one sales person sitting and one lurking behind her a few feet away.
I asked the one sitting if he would be able to help me with a vase, I didn’t see the one I want there,
She told me no, I would have to go to the big room and ask someone there as she hurriedly rose to escape me, I said okay and started to walk away and stopped.
I turned to her to ask, Do you have different sale people for different rooms?
She told me no, you just have to go to the big room and someone there will hep you.
OOOOOKkkkkkkaaaaayyyy
Finally someone in the «big» room became available, she was kind and helped me. So I asked her, why I was denied service not once, but TWICE. She toldme it was the gold and diamond room and that the sales people in there don’t like to help customers who aren’t purchasing gold or diamonds.
OHHHH EXCUSE MEEE!!!
Suggestion for Tiffany’s
DON’T MAKE ITEMS YOUR SALES PEOPLE DO NOT WANT TO SELL BECAUSE CLEARLY THEY ARE ABOVE IT.
I have worked in retail, I have waitressed, I have worked in sales, I work in the hospitality industry now and never in my life would I treat a customer or client this way.
I told the sales person there that I would have walked out if I wasn’t buying a specific gift for someone.

Right now they are renovating for expansion. There will be two floors with the bottom floor dedicated to customer service. Only half of the store is open now (the side facing Northern Boulevard) and in about a month the other half (the side facing the full parking lot) will be open and the other half will be closed. They’ve managed to keep everything neat and clean during the renovation.
The associates don’t let a person wander for a minute without letting them know they’re there to help. And they all are very sharp in their black outfits and rimless glasses.
My experience was mostly positive until the end when the sales associate dropped the box and the floor after she tied the white ribbon around it. Then she said, «Oh, good thing what’s inside isn’t breakable.»
Yes, but now I’ll always think of the necklace as something that was on the floor before it was around a neck!

Sometimes they treat you like gold. Sometimes they ignore you. On weekends this place is impossible to get help.
Kinda sucks. Also nothing against this specific one but T&CO used to clean their pieces for free. Now they want to charge and keep my jewelry for 4 – 7 days. Not ok.

Every time I’ve come to this store, the service has been outstanding. All of the sales associates have been professional and knowledgable about all of the products.
–1 star for the insane Tiffany markup.

Higher end jewelry.
Everyone knows the name Tiffany and just about every girl knows what is coming when they see the blue box or bag.
I like Tiffany’s overall– the sales help ranges from over helpful to somewhat snooty but by and large they find me what I am looking for.
This location is convenient but also never that crazy crowded like the Manhattan location as there are far fewer tourists — this makes for a very good shopping experience.
The prices range from decent to fuhgedaboutit.
Huge parking area out back.