Allstate Insurance: Charles L. Alter

I have been using Alter’s Allstate Agency for many year to insure my motorcycles, and have had nothing but great service and some money savings as well. I would and have recommended them to many friends and family, sometimes they save you money on rates other times just competitive.

I am extremely disappointed in the service I received for auto insurance through the Alter Agency. Firstly, I received a letter in the mail with a breakdown of how much my auto insurance would be and I was quite impressed. I knew that my driving record wasn’t perfect but I gave them a call. The person I spoke with was quite pleasant, in fact everyone I spoke with was quite pleasant. He said he would get me started on an auto plan right away! I was excited! He called my previous insurer and got all the paperwork and I canceled my plan and was happily Allstate insured.
About a week later I received a letter in the mail that my insurance had been canceled! I’m like what??? I called The Alter Agency and asked what happened they informed me that there was a suspension on my license in 2012 (for 2 hours because I forgot to renew my registration) and because of this, my plan had been terminated. What upsets me about this is the fact that they did not do a thorough review of my driving record prior to me canceling my other auto insurance. Why would the Alter Agency NOT make sure that they could insure me before 1. taking my deposit and 2. making an concise determination that they could cover me? There was such a rush to get me signed up they overlooked the important part. Assuring me that I would be a long lasting customer or that they could not assist me at this time.
Either way, it was all in very poor practice. If anyone is considering the Alter Agency just make sure that they review your driving record before you give them a deposit.
I actually want to give them 0 stars but that is not an option here…
Signed,
Truly Disappointed
Andrea Bland