Advantage Honda

Horrendous. Never go here. Never buy a car here. Never get a car repaired here.
They damaged my car and wouldn’t even return my calls.

This dealership is full of crooks and thiefs they get you a loan on a pre owned car and tell u that you are approved at a price and rate then when u pick the car the payment is higher and the interest rate is 4 percent more they make a deal with the bank and split it with them avoid this dealership they are connected to Atlantic auto group who are know thiefs as well

I called in advance to set an appointment for an oil change. I was told to just walk in and I would be taken right away. It took 1 ½ hrs for a 15 minute job. I also have a lease so my oil change is free but I had to argue with the front desk to not pay $ 45.

I will NEVER go to that place anymoreeeeeee!!!
We went to buy used car from that place. Firstly, the sales person was very nice and show us some cars that we were interested. And we really did like one of the car. So we decided to check the price and considered to buy that car. After negotiation, the sales person talked to the sales manager and he came. The manager became RUDE after hearing we said the price is too much. And he was even trying to do some tricks on us. He asked us «who is going to drive the car?» I said I will. Then he said «Then give me your driver license and lets sign the contract». I was like «WHAT!!!» We did not even agree the price yet!!! And later he found out we were not going to buy the car and he became very angry and even insult us. I will never ever go to that store anymore!!!

Had a great experience purchasing a crv ex today from John Sun with Aisha helping to answer additional questions and concerns over the phone. Both were extremely knowledgeable which saved a lot of time and focused on what I wanted. Never felt pressured and will be back again in a few years to replace our other car!

OK, so giving 3 stars is a bit deceiving. The reason why I am giving it 3 stars is on the strength of the sales forces, especially William. He was patient, friendly, understanding, and knowledgeable about the car and our situation. It was apparent he cares about what he is doing and how to best serve his clients. If it was just him that my wife and I were dealing with, than I would give 5 stars.
However, I would give 0 stars for the finance person who made it abundantly clear that he only cared about getting maximum payout from us. He was quit forceful about trying to charge us as much as he could and made us feel stupid for wanting a better deal and something that was more in our budget. On top of this, I overheard him — while walking away — clearly annoyed, stating to another sales person, «They don’t want the f’cking car!»
So all in all, we walked out, disappointed and without a new car.

I have been visiting this location for about 20 years for purchase/​service of several Hondas. The management and staff I believe are now the best I have ever dealt with. For my most recent experience my Service Advisor Christine Hilton provided exceptional customer service (with a smile) and promptly responded to my numerous inquiries. My CR-V’s serious engine issues were resolved to my full satisfaction and I give my full kudos to all the staff members in the service center and the technicians who fixed my car.

Came in for an express oil change. I called to make sure they would take my car in at 1pm today. Service person said no problem, bring the car in. I showed up and i went up to the service counter and after they checked me in i took a seat and waited for my car. First, the coffee counter was a complete mess. Garbage was overflowing and the counter was sticky. I would have had coffee if the station was clean but i declined. After 2 hours of waiting for my car, they finally had my car done. Mike the service tech made suggestion to get a transmition flush (estimated ccost $ 99) to me it seem like if my car needed it, the on board computer in my accord would have indicated that specific service. I guess somebody notice the coffee station was a mess and snacks had run out. So a nice lady came out handing out oreo cookies to all the people waiting at the service and parts area. nice gesture, but the counter was still left dirty. A young man came by to clean the garbage from the container but he never did not clean the floor or the counter. I came to dealer because the computer call me out on a oil change. To me his suggestion seemed more like a sales pitch. I was already upset at the fact their express oil change took 2hrs. Hopefully they will fix this broken process as other Honda dealers do the same oil change in 1hour. The entire transaction took 2:20 minutes, nothing express about the entire process.

After deciding against purchasing a used vehicle after noticing significant dings in the side of the vehicle the manager became RUDE. He tried to come out and sweet talk me and when I told him I wasn’t buying the car he stormed back inside, letting the door hit me. Grow up and learn how to deal with customers you man-​child.

They are now called dis-«advantage» Honda. We leased from them three years ago and walking out of there we realized we have grossly overpaid. Their sales pitch is «we are in a neighborhood where people knows value».
Hey I didn’t know that you can trade in a old car for a lease. Those idiots from advantage Honda said they don’t do that for a lease. DO YOURSELF A FAVOR go somewhere else.

I love this Honda dealership. The service department is the best. Every time I go there there is this older gentleman with glasses on the skinny side very helpful. I have an extended Honda care warrenty that covered my CD player on my car he told me it does cover it. Which I already knew due to calling Honda care. But he said if there was any coins in it that it would not be covered. I 100% knew there was no change in it Iam usually optimistic of dealers I thought they would come back and say there was coins in it and I had to pay the $ 1400 for the CD player. But this dealership always proves me wrong they do care about customer service. Would recommend getting extended Honda care and recommend this dealer you won’t regret it.

I called last night and got an appointment for this morning. THANK YOU! Brought in my daughters car so it would be checked before she goes back to school, up north at Binghamton, and good thing I did. The service department was busy and full but Lillian listened to my concerns and my requests and relayed them to the mechanic. I received the best explanation I’ve ever gotten, on what needed to be done on the car. I was even taken to the car, it was lifted, and I was shown all that was recommended to be replaced or repaired. I was concerned about the time I’d be there because I also have a high schooler who needed to be picked up. Lillian worked very hard to get me out in time, AND SHE DID.
Thank You Lillian.
Honda, when you’re looking to promote someone, look at Lillian. She’s the kind of employee you want representing your name.

Manhasset Honda 4 ago I purchase a Honda Pilot very happy with the car so I decided to go back to see if I can get another car look on the website saw the car call to inquire about the car rep said the car is there come down check it out so of course when I got there the car doesn’t exist and they try to sell me every other car under the Sun. Apparently the car just sold maybe 10 minutes before I got there. So now I go back and look on their website and of course the same car still sitting there saying it’s available anyone going to this place please go with caution because they are a bunch of dirtbag especially the manager. Expecting honesty from a car dealership I understand is an oxymoron but they have to be more respectful of people’s time. Had my wife and kids with me very frustrating to deal with these guys.

Very clever that the name has been changed from P. S. Honda to Advantage Honda, perhaps to hide the horrible reviews? This review is regarding the service department. Do yourself a favor: steer clear of the service department and especially of the service manager, Mary B. I have had two horrendous experiences with the service department at this location and the service manager, Mary B., is the most disrespectful, entitled, rude, arrogant person I’ve ever had to deal with in customer service. A year ago, my brother had his oil changed on a year-​old Accord lease at this location and came home with completely different tires. He noticed he was skidding all over the place and then realized his tires had been changed. There was no way to prove what happened but put two and two together. Mary convinced him to purchase all new tires, which totaled over 300 dollars. My mother came with me to have my own lease inspected here and she kindly reminded Mary of the incident with my brother a year ago. Upon checking in, I was told that my online appointment meant nothing. An employee informed me that there was a small bubble in my tire but told me there would be no issue with my inspection. He told me this multiple times. Well, two hours later, I failed the inspection because of the tire. Obviously, I was conned into thinking my car would pass the inspection and then my car was being held hostage unless I paid for a failed inspection or paid for their overpriced tires. Mary B. came out and started screaming at me. When she rolled her eyes at me, I asked her to stop doing that. She then shouted, «It’s a free country, I can do whatever I want!» At that point, I whipped out my iPhone and told her I would record everything for corporate, and then she changed very quickly. It should be noted that other customers were complaining about her at the same time. One woman told me that Mary was ‘horrible and horrendous,’ another older man told me he was being overcharged for service he didn’t approve of. Mary threatened to call the police because I was calmly defending myself. I told to go right ahead and do so, I would be more than happy to discuss the fraud going on at this service center with the police. Mary said she didn’t want our business– my family had been loyal to this location for 20+ years. Not anymore. By the way, I am posting this review on the Better Business Bureau and Consumer Affairs and have been in touch with corporate. Managers should really be careful how they behave in the age of smartphones– everything is on camera. Multiple customers recorded what happened. This is how customers of 20 years are treated, in front of an eight year old boy, mind you. My younger brother came with us and was traumatized by the scene Mary caused. I have no idea how Mary B. has lasted as a manager but I don’t think she’ll be there for long. She picked the wrong customer to abuse.

Went to get my car serviced and Neal Julien helped me out! Great advisor and gave reasonable negotiable prices! He also got me in and out in no time! If you do go to get your car serviced definitely go see Neal.

Took my car in for a recall from honda. When i purchase my car 2.5 yrs ago, this dealership had a different name. I believe it was Honda of Manhasset. I had a great buying experience and now i a. Bringing ny car due to recall for software upgrade of the electronic power steering. The software currently in the car can potentially cause a crash as it has no option to allow the steering to work unless the computer is fully functional. There have been reports were the computer failed, drivers could not steer and car was completely disable. My car has 28.8k miles, never had problems i am just glad that u can fix this issue right away. I made an appointment for the car to be dropped off 8am in the morning. The lady at the counter Lily was very helpful and within 10 minutes i was checked in and told to come back in a few hours. Within 2 hrs, i received a call telling me my car was ready and tested. I was happy to go back and pick it up. Great service and happy customer service.

Eric Wong is really straightforward. I sent him a text message about coming in last night, and he ensured that everything was ready — my friend was able to test drive the CR-​V with no obligation to buy, no pressure tactics, no gimmicks. My friend and I bought three cars in total from him when he was at Toyota, I sent another two friends to buy two civics, and now we were considering the CR-​V.
Although we had no intention of purchasing this time, (my friend is, wisely, choosing the Subaru Forester instead of the CR-​V), Eric has always made any process seamless and easy.
It’s refreshing to not have to deal with the typical salesperson’s bull-​feces. I help friends negotiate about four cars a year, and I go to Eric every time my friends are in the market for a Honda. I strongly recommend Eric Wong. Tell him Marcus sent you.

Before you go to Advantage Honda of Manhasset check the Better Business Bureau website first to see the complaints that customers had with them. I wish I did. It would have saved me a ton of headaches. I went to Advantage Honda of Manhasset since I was interested in purchasing a 2015 Civic. The salesman was sleazy. He took my credit card and charged the deposit to it and then told me that they do not have the 2015 Civic that I was interested in. The sales manager was nasty. Long story short, the deal was canceled. Do not let them fool you. Any deal can be canceled. They also have a history of after you purchase a vehicle and go to pick it up, they switch vehicles. American Honda has a phone number for complaints about salesman and dealerships which is (800) 999‑1009 Option 7. They take things seriously, give you a reference number for the complaint and will investigate

This is where we originally bought our minivan in 2010. We recently had to bring it in for a recall and the service staff were fast and friendly. And they didn’t try to push additional service on us like other places will.
Now 5 years later I take my mother in law to look at Civics. Although the players there have changed the service hasn’t.
The sales guy we spoke to was very patient, explained the differences in detail about financing and leasing and how one or the other would benefit her. Never once did we fee pressured to go inside and talk numbers. He was even able to tell us approximately how much her lease return would be because that was his previous job.
William Asad is a great salesman and seems to be a very genuine person. I’ll recommend him and this Honda to anyone.

The service center is lucky if I give them a 1 Star review!!!
–5 Stars on this service depot
I am sooooo angry!!! These guys are a rip off! The mechanic are great! One mechanic I spoke to by the name Adam was very nice and reasonable. but Jorge? How does this guy work there. 1. He is bad for business 2. He’s a crook 3. He has absolutely no people skills. Seems like he doesn’t like his job and is just out to make money off innocent consumers. This guys is a joke! He gave me the run around and I kept on insisting he was wrong about what the problem was
I came in Bc I knew my strut was bad and he kept insisting my rim was bent. yes my rim was bent. so I replace the wheel with akhter and it still made the same noise. so it obviously wasn’t the rim. he tried to tell me that the rim was the issue and if I wanted to buy the rim.
Just don’t go to their service department !!!
–5 Stars on this service depot

Have been very happy with service so we buy our cars here. Little glitch today solved by sales department. They went out of their way. General sales manager Amit K was a stand up guy. I’d buy my car here

I was recently in the market for a new car. I was recommended to visit Honda Manhasset by a family friend and I was not disappointed.
From the moment I walked into the dealership to the time I took delivery of my new CR-​V, I was treated very well. I had the pleasure of dealing with Mel, the sales manager as well as Corey, one of their sales associates. They were both knowledgeable, and didn’t try to «hard sell» me. Instead, they answered my questions, addressed my concerns and made by experience one that I would definitely repeat.
I also liked the finance guy I dealt with, he was no-​nonsense, didn’t try to upsell me anything (finders fee, rust proofing, floor mats, etc…).
I can’t speak for their service department as I haven’t had service there yet, but will update when I do.
Overall, I would definitely recommend Honda Manhasset.

Service department is good and efficient.
I do there inspections and oil change.
As all service department in other dealership do, they’d try to recommend services outside the car manufacturer manual, but are very honest when I asked them if these are recommended by manufacturer.
They also have free wifi, free coffee from Keurig machine and TV to watch while waiting for your car. Overall, good experience for a dealership.