Walmart Vision Center

I’ve been going to Walmart Vision for years. And I work for eye doctors! The doctor is great and I think the customer service is also. I especially liked the treatment I got when I bent my rimless frames and when I tried to fix them they broke. I brought them back and they couldn’t fix them and I had to order new ones. But they told me if they ever get bent again bring them in to us and we’ll fix them. Well, I’ve been back about 3 times (because I only need them for driving, I have a habit of leaving them on the car seat and sitting on them) for them to fix and never been charged and they’re very nice about it.

I had been going to Walmart’s Vision Center for a couple of years when I decided to try a competitor. I had been happy with Walmart, but just curious about this other place. What a mistake! Walmart Vision Center is the best! Best customer service, best prescription glasses and they have a great selection of frames. I need bi-​focals, and the glasses I get from Walmart have the reading portion perfectly placed. No thought involved when I need to see something close up. The competitor? Went back to them 3 times for them to correct them and ended up throwing them in the trash and coming back to Walmart. Oh, and did I mention great prices? That too.

OK, I know what you are thinking. Walmart for eye care? I felt the same way and I have to say that I owe Walmart an apology.
Up until 2 weeks ago, I would have never thought of going to Walmart for vision issues. I ranked it right up there as if they had surgeons on staff (would you go get your appendix out at a place like this). I was completely wrong.
This office has just about the same modern equipment as my previous optometrist minus the very expensive Opto-​map. Initially you sit down and get checked for glaucoma, initial prescription measurement and some other device.
In the main room, he broke out all the fun stuff from the funky eyeglasses to a huge assortment of headgear, lights, hand held lenses and charts. Overall I was in the office for over a half hour. This visit was way longer than my previous doctor.
What was nice is that he explained every step he was doing. Overall, I felt as though I received more than I paid for. Excellent! I know for a fact that every aspect, angles, inside/​outside of my eyes were checked. Wow. I never left any previous doctor with this feeling before.
The outside staff is a bit bland on their customer interaction but guess what, I kind of liked it. No hand holding, hovering, forcing you to buy the most expensive stuff. He pushed the script to me and began to process my initial contact order. I had to ask him to buy glasses on top. Nice! NO Pressure!
Overall the pricing is excellent. Copay, contact fitting, 1 pair of titanium, transitions, full scratch/​glare protection, another pair of Safety Prescription glasses and disposable contacts for…$ 680. I don’t know about you but if you go to some doc’s that is the cost of 1 pair! I think I paid 500 bucks for my previous pair of glasses.
Thank you WalMart. I will be going to your Vision Centers from now on. You helped me realize how much the markup is on glasses.
Opto-​map? Quick comment. It’s a costly machine which takes a picture of your retina for the doc to scan on a PC’s display. Much hype but insurance usually doesn’t cover it. This doc uses light and lenses to peer into your eye and inspect the retina. Same thing, old school. WORD!