United Airlines

Refused boarding because I was too late. I arrived at check-​in 30 mins prior witch in United’s SOP is the min time. I was late and therefor my baggage could not be checked, and I was not allowed to board without my baggage… Said the self claimed «Manager of United», the lady working the check-​in terminal said I could board but I couldn’t check my baggage. I was told I need to be there 1 – 2 hours prior, 30 mins prior, 1 hour prior, 45 mins prior and 15 mins prior. In my conversation with the front desk lady and the «Manager of United». When I asked to speak to a supervisor, the «Manager of united» said he doesnt have one, He said «Manager» is the highest position possible for United. I think many people will disagree with that.

3 out of four flights were delayed from Memphis to Manchester, NH. They had nice flight attendants. That is the only reason they are getting a second star. Memphis needs more airlines!

The United Ticket Counter at Manchester Boston Regional AIrport is pretty small — but the service was good! There was only one other person in line in front of me — as I approached to check in my bag and get a boarding pass — there was a United rep on my side of the counter — he asked me if I was going to Cleveland or Washington Dulles? I laughed and replied there must not be to many outbound flights!
He quickly got me checked in and handed me my paper boarding pass. I suspected they do not yet support mobile boarding passes at Manchester Boston Regional Airport — and he confirmed this.
Later, when waiting up at Gate 3 to board my flight to Dulles — the same United rep was now working the counter at the Gate. Nice guy and hard working! Overall, a pleasant experience with United at Manchester Boston Regional Airport!

We had reservations for United/​Continental and somehow our tickets were switched so that we were not sitting by each other on the plane. In order to get seats side by side Continental wanted to charge us $ 110 each! A surly Continental worked I’ll call «V» said she couldn’t help us and told us we’d have to get to our connecting flight where they could determine if we were «lying or not.»
Though all airlines are bad, this «customer service» certainly makes me inclined to never go with United/​Continental again.