Toys R Us

The layout just seems so random and odd, and they force you to walk through this ridiculous narrow aisle maze past all the low cost/​high volume items to get into the regular part of the store. Prices seem OK. Employees seem non-​existent at times.

I have been on hold for an hour waiting for a manager, I purchased an item at there store and they wont help with our credit that we have not received that’s two months old.
customer service sucks! have to ask to speak to someone in America and they put you on hold for ever. cant get a straight answer from anyone. over an hour on hold right now second night in a row fourth call since this be gane we will never shop here again. WORST CUSTOMER SERVICE EVER!!!1

Don’t visit the store while the supervisor Karen is working because she will treat you like a shoplifter if you mistakenly try to go out the wrong door. She is the rudest person in retail I’ve ever seen!

Seeing i have a son, this place is always a frequent stop. First off, the staff are very nice and helpful when im there and the layout is easy to navigate unlike the West Hartford location. Its your basic toy store and nothing spectacular. I find it usually clean, organized and fully stocked unless its Christmas time but you dont need to be a Rocket Scientist to figure that out. Now the prices are a bit high and its so hard to find Legos for a decent price these days. I like the fact that they have a clearance section and back to school items. I do not like how they are quick to push through the seasonal stuff and the claw machine at the front of the store SUCKS! It always gips me and i never win! I should have learned my lesson by now, LMAO…

yay its a toy store.
we were here black friday, it was a little busy and a lot messy.
i have been here before and on normal days its a little bit cleaner and more organized.
i did manage to buy the toys we were looking for though.

ToysRUS, what the heck happened to you? I know that times are rough and it was the day after Xmas, but the store just seemed barren and dirty. My boyfriend and I went in just to find some inexpensive board games to pass the time over the long weekend. $ 29.95 for Pictionary? You do realize that we can just pick random words out of a dictionary and play this game with a pad and a pencil! $ 10, for a set of dominoes! The video game section isn’t any better. Only the sucky games were on sale. Needless to say we took off and headed to Gamestop.