Raymour and Flanigan Furniture

So an update… I questioned the sales techniques and what I felt were misleading practices of offering a 45 day comfort guarantee without details on the cost to use it Customer service reached out for my info to see if they could help me. I was told to expect to hear from someone in 24 to 48 hrs… I emailed days later to say no one called… Got an apology and said would reach out to district sales manager again… Now many days later still no contact… I again say this company needs work on their sales techniques and customer service.

Bought a couch there a few weeks ago and it started to sag… Manufactureres defect I suppose but corporate willinging took the couch back and I replaced it with a couch of my choice… Yes I would shop there again. Sales people were all very nice… Managers were great too… No lpressure to buy… Do not buy bonded leather though. They only have real leather. It holds up beautifully. Had my experience with bonded and it only lasted two years so take my word… Do not buy bonded. Planning on buying a bedroom set soon and that is were I will go.

This is a fun furniture store and I say that because número uno, they leave you alone and let you think! When we entered the store our sales person Sergio came over and we told him we like to browse on our own, so without further ado, he was gone and we browsed. The man and I are critical creatures and enjoy the process of communicating what we like and don’t like to one another and this permitted us to move quickly through the store, without having a salesperson slow us down. It turned out on our own we weren’t able to find anything so we told Sergio what we were looking for and he showed us the perfect couch at a great price!
So we left thinking we might buy it but thinking it through, because we’re moving and don’t know what our new livingroom setup is going to be, we decided to postpone this particular purchase. (IWe were looking at a unique sectional configuration.) But I’ll tell you — we were really tempted to buy because we were so impressed with the couch and we really liked the salesman. When called Sergio the next day to give him the bad news, he was as gracious as we could have hoped. So now that we know we can’t wait and have to buy a mattress, we’re going back. We just hope we can find something we like and give the commission to Sergio. :)
Overall, the prices are good, not fantastic/​cheap but affordable and fair and reflective of quality, which is good PLUS their willingness to deliver fast. If you pay cash, they will adjust the price somewhat. They are usually running some sale or other plus they have a terrific outlet right next door and if you go there I’d recommend Max because he’s just as smart as Sergio. We’d been checking in there for a year or so, every few months to try to find a couch to hold us but we just couldn’t settle on one. And he remembered us and knew exactly how to handle us, which is to not try to.

Four stars because they had a large selection and the service was good. Most places maul you the second you walk in the door, then follow you around the whole time. This place was different as they let us browse and only approached us when they saw we had a question. They were knowledgable and fairly helpful without being pushy. We would’ve bought something today had they had the color we were looking for.

Great experience! Nancy provided us great candid service. This place can be a bit confusing to navigate around. We were able to save over 18% off our total when paying in cash. All of the staff we interacted with were very courteous and professional.

I was on a search to find my almost dream chair. My dream chair has to wait until I’m a tad more established in life. My sister and I went from high-​end to the bottom of the barrel. I was looking for an ultra-​feminine chair, I know exactly what I wanted but I didn’t want to pay the price tag. I walked into Raymour & Flanigan thinking maybe I can find a temporary chair for now. The prices are similar to what you would pay for brand name furniture such as Barker, Henredon, Drexel, Century etc. I was totally shocked when I wasn’t offered much of a discount. The options were pretty skim. One chair I would have been okay with had three fabric options. The options came in groups mean you pick the color group and depending on the group you pick your overall selection is pre-​picked for you. The pillows and the accent chairs will be in that color palette. I guess that would be okay if you were paying $ 400 for the whole set but they’re not charging that little!
My biggest pet peeve at this location was that the staff didn’t even bother acknowledging me. There were so many sales associates yet no one wanted to assist. My impatient sister flagged down a sales associate. She tried convincing me to buy a chair I had no interest in buying and gave me the advice to reupholster the item. Umm sure that would work but I doubt the furniture here is worth investing that much money into. If I wanted to go that route I’d just find a chair at the consignment store. I was annoyed with the unprofessionalism. She went on to lecture me on the importance of going after what I wanted. If being rude was in my nature I would have told her, R & F didn’t have what I offered and I would have walked out rudely.

We was looking for new bedroom set. Can last for long time. And we went to check the store. look around.Wow. They are so Expensive. Salmen was every talking. Wow. Want to Escape. Don’t get me wong. He was help good Way. Told us to Com weekend Someday or Saturday. 1 of day. So he will give 20% off. But Before we want store. Went Next door (Clearance store) they have the same The bedroom set next door (think some one Didn’t want or to big). Half Price was the Original. We And up buy. Been year. Still good Condition and Beautiful. we are happy. They are so Expensive but Good way. I will last you for log time. I Got it. Recommended to my Friends and Other people. Space store big. look Around be 1 hour. People work Keeping good job Organized and Clean.

Very pleased.
Furniture arrived as expected. Delivery was early and quick. They took away all the trash.
They have lots of mattresses to pick from. I took one star as it is kind of hard to make apples to apples comparisons. This set is here, that set is around two bends and on a lower frame, then they have this other set that is over there. You are lost in the bedding department and forgetting the subtle differences between this set and that set. We got exactly what we wanted, but feel like we walked two Ironman’s going from set to set.
Carole Bailey was an awesome salesperson. She helped us figure out what we really wanted and needed, she entertained the kids enough so they were not distractions (6 and 8 year old boys can easily be).

Furniture seemed ok, but we couldn’t get out of this store fast enough. Sales was high pressure and unprofessional. I won’t be buying furniture here.

When we moved to the area, we needed furniture. After studying R and F’s website, we visited the showroom. The salesperson was patient, and we found a couple pieces that we really liked. The furniture was delivered today, and it looks great!

This place makes me want to make a video game. It would begin as a first-​person shooter like Doom or Wolfenstein 3D except you’d be fighting off the hoards of sales people that pounce when you walk in. After you shoot your way through and find the one seemingly comfortable couch the game would change to a puzzle-​solver like Myst or Shadowgate as all the sales folk mysteriously disappear and you have to figure out why.
I hate being watched as I try to make the painstaking decision on which couch I want to let destroy my credit score for the next three years. These guys would not relent. They weren’t very helpful either; I don’t really need a salesperson to tell me it’s a couch, thank you. After we managed to annoy them into leaving us alone for a minute it took a half hour to find someone to write up the couch we wanted. Even then, they couldn’t resist trying to sell us a bed… gah!
We chose the one comfortable couch they had on the floor, seemingly also the priciest sectional they had. We were told the extra warranty covered everything; cushions, frame, sagging, stains, etc. Is this true? No. How’s my $ 3,000 piece of s#$@ doing six months later, you ask? Not so good.
The cushions were a dream when we first got the couch. After two months of casual use the cushions had completely deflated. We called and they sent some goon out to spray aerosol glue all over my house and stick an extra layer of foam into the cushions. It did not fix the problem, but he did ask me 100x to sign a paper that said it did. Afterwards their call center calls to see how it went. I told them it didn’t fix the problem and that now the couch was sagging so they scheduled another tech to come out a month later. He came in and offered to replace the cushions… two months later, my lifetime warrantied cushions are flat again… and the couch is sagging worse than ever. My back hurts sitting on it. It’s like sitting sideways on a hill, but the tech was very belligerent when I brought it up. He made sure I knew he could cut the couch open but that it wasn’t a factory defect (just a garbage couch) so he wasn’t going to try and fix it. Three days off from work and $ 3000 later the lesson learned is that those jokers down at Raymour & Flannigan are crooks.
Don’t get me started on the robo-​calls I asked three times to be excluded from after we bought the thing. As if I need to get robbed one more time. Even after complaining about the horrid quality these geniuses decided I would still love to hear about every sale they’re going to have while I’m busy working.