PetSmart

I have a dog that was rescued from an abusive situation. She is anxious, but does fine. She will show her teeth if she doesn’t want to be messed with. I called and emphasized her problems and made sure this wouldn’t be an issue. I was repeatedly assured they «take dogs of all types.» I receive a call less than 10 minutes after my fiancé drops my two dogs off saying that the anxious one is showing her teeth when they try to take her harness off, so she has to be picked up now. I’m supposed to be on a plane in two hours for a trip we scheduled in May to a convention. Now I have to sell my admissions ticket and lose my plane ticket because I was misled on the phone and the people at the pet hotel, despite just having this exact conversation with fiancé, didn’t give my very anxious dog more than 5 minutes to calm down.
Thanks Petsmart. I really appreciate this.

I boarded my English Bulldog for the first time ever, and she is 7 years old. The workers were very friendly and gave me updates when I called to ask about her, since she was staying for 9 night. My pup seemed to have had a great time and came home worn out! I also use the people at the pet hospital at this location are also wonderful and provide great veterinary service. This location will continue to be used for my pups needs.

My favorite location. They have a good variety of treats, costume sizes and toys. The employees are always friendly and helpful. The location is convenient to our other shopping needs and the parking is spacious. The prices are budget friendly and the selections are great. We enjoy watching the babies at play and visiting with the other pet parents.

I used to think that this Petsmart location was one of the nicer ones, the only one that I would board my GSD, Tron at… until we got him home and found his testicles burned and rubbed red and bleeding!
We had paid extra for a suite, and even more on top of that for one on one time with an associate, since Tron isn’t neutered. For four days we spent around $ 220 for no one to notice that he was in obvious distress and they were so swollen that if he walked with his tail up you could see them clearly. Of course I called corporate and they had the manager of the Pet Hotel, Allie, called to apologize herself. She was sweet, and let me know she was going to see if they could refund the stay.
The vet took one look and prescribed Tron 3 medications. They were shocked at no one at Petsmart noticed. Keep in mind we paid for 3 additional individual play times where someone should be one-​on-​one with Tron at all times.
Finally I got a call back from Allie, saying they couldn’t refund any of the stay because we signed the master contract agreement. She explained taking Tron was like dropping off a toddler at preschool, we could expect him to maybe get a few scrapes and get sick. Except Tron never played with any dogs so he couldn’t have gotten sick or bitten by another pup. I expressed that I was more concerned that no one brought this to my attention. She kept saying no one saw it, which just seems impossible to me and the vet.
SUMMARY: 4 day stay at petsmart pet hotel suite left my dog’s testicles swollen and bleeding.
***UPDATE*** after reading the master contract agreement myself I went back to Petsmart, I couldn’t find anything that would remove their liability. Another dog did not hurt mine, their workers neglect did. In the end they refunded the stay, still I will not have my guy boarded at this location anytime.

We take our Dobie to the Manchester location for grooming and nail care. They always take good care of her. She is afraid at first, but is a happy canine when we return to pick her up. She loves other dogs (her best friend is a Maine Coon), so it’s like social hour when she goes for grooming. Good job, PetsMart!

We put our dogs in Doggie Day Camp while we went to the Cardinals game. The people there were very friendly, and the dogs seemed to have enjoyed themselves during the day. The facility was very clean, and they gave my dogs ice cream! We’d take them back here if we’re ever in the area again!

Friendly Staff. I always take my 3 dogs here for grooming and they come out clean and smelling good!

Thomas Raymond has mastered his «Outward Hound» backpack and learned how to squeeze out of it. Hence, jail breaks! That makes me crazy! He’s so NOT street smart, and one meeting with a car will turn him into poodle pudding (no, he’s not a poddle; he’s our 9-​pound rescue dog mix of Affenpinscher and Jack Russell Terrier with an underbite and a goatee).
So, I go to Petsmart to look for bigger balls and harder balls to put in the backpack. It’s really more like a saddlebag. Couldn’t find big enough or hard enough balls to work, so I wandered around looking for a neck brace.
One employee I’d passed twice in my wanderings asked if she could help me. I explained what I was looking for and she took off like a jet plane directly to the medical supplies. There it was. An inflatable, velcro-​closure protective collar. Holy cow. .. it works beautifully!
OK. .. I’ve foiled Thomas Raymond again. .. at least for the time being!

I just love Petsmart. It’s a treat for Bailey to take a trip to the dog store as I tell him when we get in the car. This location is a few years newer than others. It’s always busy with people and sometimes it’s a little overwhelming for my little guy. But when they have coupons I recommend using them, it’s an awesome savings!