Petco

I have to agree with the 6 out of 8 negative comments. The lack of customer service in this place is amazing they are still in business! The management sucks! The only part I was impressed with was a handful of employees that try to be as helpful as they can considering how nasty the management is. I’ve seen them really try and make an employee feel bad and useless. They need new managers and I think the store would be ok. It makes me not want to give ny business if I see them treating an employee badly. I wouldn’t shop there again if I was being paid to do so!!!

The only reason this review isn’t one star is because sometimes the sales they have on their website will beat out the prices of other pet stores. That’s where the good things end.
Other Unilocalers have complained about this location’s store manager, and I want to echo what they’ve said. I’m amazed that someone with Shawn’s lack of customer service understanding would ever be in charge of an entire store. I had placed two online orders and was trying to return in store. I had the packing slip, the e-​mail confirmation, and the order pulled up in my online account, which in most stores would be enough (three times over) to return an item. Apparently not at Petco.
The cashier talked to another coworker and then called Shawn the manager over, who came over with a deadpan expression and reiterated exactly what the cashier had just said: there was a specific page I needed to print out in order to return an online order to the store, and they couldn’t process a return without it. I asked if Shawn could pull up this page for me and tried to hand him my phone. Without making any attempts to apologize or look for it, he responded that he’d never been on the website before and didn’t know where it was. (Employee of the year award, anyone?) I tried to explain that I didn’t know where it was either; I looked for it and couldn’t find it, and it seemed like it didn’t exist. He responded with a laugh, saying, «Well it exists because other people have brought it in for their returns.» Gee, thanks Shawn, for being so incredibly helpful. And for offering to help reload all the things I had wanted to return back through the snowy parking lot and into my car.
Later, on my desktop computer, I did finally stumble accidentally on the tiny link that I needed to click on to get the printable receipt after some searching. This link didn’t exist on the mobile version of their site, and every time I had tried to go to regular version of their site in the store, it redirected me. Apparently Petco doesn’t realize that it’s 2015 and people occasionally will go to their website on their mobile phones.
The website issues really shouldn’t have been surprising given all the problems I’ve had trying to order from them. The first time I tried to place an order, I had to call customer support because every time I tried to log in, the page would just refresh. Plus, I signed up for their rewards card online, and apparently their in-​store computer system isn’t connected with the Internet, so the card is only usable for online purchases.
This company is poorly managed, and proof of that is everything from their website to their company policies. I happened to inconveniently try to make these returns in the middle of a snowstorm, and the poor employees at checkout asked me what it looked like outside, saying that their headquarters were in California and corporate were the ones who made the call about early closings. One of them joked about what Petco’s liability would be if one of them got into an accident trying to get home.
Do yourself a favor and shop at Petsmart instead.

They always have my dog’s food, Blue Buffalo, and any other treats she usually likes. There are currently two women and a man working there who are nice and always offer to help, but outside of them the service isn’t usually too good. I take my dog to small breed social and a puppy playtime class so that she has a chance to meet up with other dogs and get rid of some of that puppy energy. She absolutely loved the class and usually reminds me around the time that it starts, she really looks forward to it and hates leaving. I’ve asked other pet stores in the area and none of them have the social class that this PetCo does so in my eyes this store is amazing for offering that, especially because it’s FREE.

I pretty much agree with what everyone has had to say about the customer service. With the exception of 1 older man and an older woman who sometimes work the registers in the daytime, everyone completely ignores you and gives you attitude if you ask them for something. When I have to go there for a specialty cat food or something, I basically just go get what I want, pay, and leave. If I’m lucky enough to have the older man or woman help me it’s a pleasant experience. There are many places to buy pet food from in Manchester so it’s pretty easy to avoid this place.

I brought my cat here to be groomed. He gives me a hard time, and I’d rather have a professional do it. He has long hair and it gets matted occasionally. So I was quoted $ 20 for the cut and to trim his nails. I spoke with the woman before she took him in and let her know be a handful, he really doesn’t like to be groomed. I walked around the store with my daughter and when we came back to pick him up she handed me a bill for $ 26, the $ 6 being a ‘handling’ fee. I wasn’t told there was a handling fee for difficult cats. She just tacked it on and decided I was going to pay it. I told her it would probably benefit her and the company in the future to make customers aware of this supposed fee. I spoke with the woman at checkout, telling her what happened, and she told me that it should be in the paperwork that I signed, and that my $ 20 quote was just a ’roundabout’ number. I wasn’t given anything to read, sign or discuss when I dropped him off. She hadn’t given me any paperwork to look through or sign at all. I paid the six extra bucks and they will never be getting my business again. Completely unprofessional!

I always buy wellness core canned food. Its top of the line and can be tough to budget. Anyways wellness sends me coupons every couple months! I buy a bunch of cans and use a bunch of coupons for those cans. I’ve been doing this well over a year now.
Today I decided to go to Manchester PetCo. Bad mistake. Cashier tells me I can’t use more than one coupon. I told him I have been doing this at other PetCo’s for a year, so can I speak to the manager. With zero eye contact this manager tells the same thing. I told him my back story again! He still said no, not being any bit sympathetic. I am certain he hates his job and really needs to let someone who appreciates business and can manage and exude quality customer service… If this place wants business, they must give their customers at least some wiggle room!
PetCo has never done me wrong till 10/​10/​2014.
Steer clear of this PetCo. which is honestly quite easy because the store location is terrible!

I have had hit or miss experiences only. They are ⁷⁄₁₀ X out of the food I must feed my cat. And my only other complaint is the lack of costumer service– I must have stood at the check out for about 3 minutes while two co workers have a friendly conversation instead of asking me what I need. All I wanted was to ask if they had any food out back– which they didn’t. From here on out I will avoid petco and support smaller stores.

I took my dog to get groomed here. Don’t waste your time or money. $ 60, (she’s 40lbs, regular, slick hair, nothing difficult). A cut and a bath. I asked that she cut off all her scraggly looking hair and make her nice and sharp, and to cut her fur down to less than an inch long. She said no, she won’t cut her hair because she (the groomer) is afraid it will grow back patchy… I don’t know about you, but when my dog can’t stay outside for more than ten minutes because she overheats from all her black fur, I don’t give a damn if it’ll grow back patchy, I want her to be comfortable. ALSO if I pay $ 60 for a haircut, I think you should probably give me the haircut I ask for. Not only would she not cut her fur down, but she only cut maybe 60% of her scraggly fur. Maybe less. She hardly did anything and she did NOT DO WHAT I ASKED. And it took almost two hours, and they kept her in a crate so small that when she got back to me and I asked what was with all the creases in her fur, she said she was just cramped in the crate. Another one of her excuses for not cutting her fur after I pushed a little bit was that she didn’t think the shears would even «get anything» (like her fur was just too short). I took her home and did it myself, and when she was done there was a lump of fur on the ground bigger than like two chihuahuas. How could her shears not reach that much fur. $ 60! For what!!! Avoid these people!
I almost forgot, she ALSO cut the fur around her ears down (not all or enough) but just enough to make her neck look incredibly fat. On her way in, someone commented how healthy she looked. On our way out, someone said we should put her on a diet. She looked so incredibly fat, just the way she cut her. UUUUUUUUUUGH

Huh. I had a completely different experience from the other reviewer.
I came to Petco for an ID tag as well as a Martingale collar (like a choke chain but gentler and all-​cloth). The ID tag I found with no issue but, after much perusal, I could not locate a Martingale. Oh well– they’re not super-​common and I figured I would just hit up a place that wasn’t a chain, thinking they might have a more varied selection.
Now, it’s pretty routine to be asked if you’ve found everything okay upon checkout, and I have to admit it’s rare that I respond ‘no,’ either because I’ve already come up with a new plan or because I’m just over it for the moment. This time, especially because the cashier mentioned she had noticed me meandering, I explained what I was looking for, and the cashier (Nykki) came around from the register (despite a line forming) and pointed me in the right direction.
In addition to her help, the manager asked me if I was finding everything all right while I was deciding on a collar. He also made some nice small talk with a dad and his sons about the beta fish they were purchasing.
Based on my experience, I would recommend this Petco location.

Petco is one of the few chain pet stores that sells marine fish which is a good thing and why I rated it at least one star but thats where the good news ends. If you are looking to purchase one of these fish or any other fish they have on display then you need to go into stalker mode and hunt down an employee and ask for assistance because I’ve tried the wait and see routine with the hope that an employee would walk by and offer assistance. You have a better chance of monkeys flying out of your butt before a Petco employee will offer assistance. So as you walk around the store looking for someone that works there to help, you begin to realize that you are doing laps around the store with no one in sight to help you out. There is the cashier (usually only one but on special days you might have two) who is busy with the checkout line but where are the rest of the employees? Are there other employees? What do they do? Is there a store manager? Does anyone care? Occasionally, you will get really lucky and happen to catch an employee coming out of the backroom and you literally have to get in their face, otherwise they will walk right by you. You also have to ask for help because making eye contact is not enough, they will still walk right by you. With all the competition out there such as online stores and local pet shops and Petsmart, one would think that Petco would try to distinguish itself through customer service. Customer service is a foreign concept for this particular location. No big deal, I can still get what I want somewhere else.