Lowes of Manchester Ct

Terrible customer service. Asked a department station if they could send a rep to help me at the wood cutting station and after being given a dirty look told me they would send someone over. Waited, pushed the help button, no one came.

Recently bought some appliances online & I frequent this store a lot. I ran into a couple things but they were quickly taken care of and I received reparations for my hassle on top of it. Alyssa one of the customer service reps was very helpful and also called to check up on my experience after she fixed it. I’m a forever Lowes customer and happy to see that customer service is a priority!

I’ve always been a fan because customer service is very good. On the floor, if you’re stuck with something, in no time, a worker will walk up to you and ask you if you need any assistance!
Thank you!

As with any hardware/​home improvement store, I’ve been there multiple times, from something as simple as 1 small item to a hybrid hot water heater, even one occasion when I just went for information. At no time was I ever not completely satisfied. If a floating sales associate was not able to help me, they would quickly page somebody who could. The staff is very friendly & overall knowledgable & the layout is consistent with every other Lowe’s I’ve been to. The online order & store pick up is relatively smooth, as long as you’re first in line, otherwise be prepared to wait.

I generally like this Lowe’s more than the Home Depot across the street, as I’ve had better luck finding associates when I can’t find something (and poor customer service at Home Depot has infuriated me a few times, but that’s a different review.). That being said, I’ve run into a few employees who are primarily stock boys, and don’t have much practical knowledge/​experience, which can be frustrating. **pulls out phone, uses free Wi-​Fi to confirm my belief/​purchasing needs instead**
The store layout is also annoying, and doesn’t seem to make much sense. Try to buy some lighting fixtures, wiring, bulbs and switches, for example. They’ll have you in aisles 8, 12, 1, and 13, respectively. Why those things wouldn’t be grouped closer together boggles my mind. I understand the marketing approach of putting common stuff (light bulbs) near the entrance, but not if it messes up the flow.
— TIP —
Download the Lowes smartphone app, and use the ‘In-​Store” option when searching. It’ll give you aisle & bay item locations.

Wow. Terrible experience. Picture if you will, this mom carrying a sleeping baby, accompanying my mother to pick out some stones for a walkway. The woman working in the garden center briskly corrected me that they were not called stones, but bricks, and then we were pretty much left on our own to load the 33lb «bricks» into the cart. When we asked for help loading them, the employee looked and sounded annoyed, loaded some into a separate cart, hauled butt to the registers (I guess we were done with our shopping, we had to chase her through Lowes) and then left the cart, and us, there without a word. Some time later a very nice and helpful employee came to wheel the cart out (thank you for putting all the «bricks» into the same cart for us) and load them happily into our car. The two stars is for the selection of product and for the friendly and helpful greeter and the employee who loaded the «bricks» into the car for us.
Lowes, if you’re reading this review: a woman with a sleeping baby (or any young children, for that matter) and the over 60 crowd would happily accept assistance locating and loading products, especially heavy ones!
(I was later informed that the product we purchased is indeed called a brick, despite being very different from the layman’s idea of a brick. And there is also a product sold at lowes called a «stone paver,» so this makes me wonder how well the garden associate knows her products, or why she didn’t ask which one we wanted.)

A department manager who doesn’t know a damn thing about his product or services? Yep, that’s who I want to talk with about spending money to renovate my bathroom. It took me about 10 minutes of «I don’t know» and «you have to call this guy» for me to say «I’ll just go to Home Depot» and walk out.
Best part… this manager’s name tag stated he’d been a manager since 2007. Lowe’s has some low standards, that’s for sure. Never again. Lowe’s lost me with this experience.

I went into this Lowes last fall looking for a replacement knob for a whole-​house fan switch. There was an associate in the vicinity so I started to ask him where I could find them and before I could finish what I needed to ask, he responded that they don’t sell that item. How could he know that when I never got to finish my question? I walked away and thankfully found them in the next aisle. Not only does Lowes sell them, they sell several varieties. People like this guy shouldn’t be allowed to have jobs. I’d rather have someone tell me that they don’t want to help than just brush me off. There are likely plenty of people out there that would care enough to do this job if it was theirs. Generally I like Lowes compared to Home Depot but Lowes failed me on this visit.

Went to buy a condensation pump for my de humidifier.
They had a bunch last time… now the selection is limited to one… but I was in the sump pump area…
I asked an associate standing in the same aisle if there were any others… maybe they got moved or something…
His Answer…
«I’m just here to print some labels… I don’t deal with this section very much» (never looked at me)…
I walked down the aisle… another associate… same question…
«Uh, Gee I don’t know… maybe you should look back in bathroom section… I know they moved some plumbing stiuff back there a while ago.
Back to «The Depot»…again…will I ever learn.
I probably should wait to cool off before I write these things???
PS: Why can;t big box stores put in a terminal with a search feature so people can finds something… a couple per store would help.

Ben going der years. True. If you need help you on you own. Mabe just not to manny people. Don’t get me wrong. Every think is organize, clean and friendly.

I have been an avid shopper at this Lowes since about 2003. I’ve purchased major appliances (fridge, dryer) in addition to smaller items and supplies for home projects. ALL of my painting supplies come from this store, alone.
Prices are really good considering the vast selection. Aisles are neat, organized and usually well stocked. Personnel are usually very helpful, or at least willing to be helpful. It’s a bit more expensive than Home Depot across the street, but the store is better maintained.
Hints and tricks for this location — Check out the scratch n’ ding appliance section! It’s in the last aisle, closest to the auto doors adjacent to the cabinetry and kitchen displays. You can usually find amazing prices for appliances with minor cosmetic defects I didn’t care that there was a minor scratch on the front of my dryer, and to save nearly $ 300, would you? There are also clearance racks scattered around the store, one is usually located in the rear of the lighting section and another by the bath hardware. Enjoy fixing up your home!